Ryanair

After an accident just prior to making my return journey I was unable to walk. As soon as the Ryanair rep at the airport saw me she arranged for a wheelchair and I was delivered to the departure gate and helped onto the plane. During the flight the crew supplied me with a folding wheelchair and pushed me to the toilets moved my seat so that I had room to rest my leg on the food table and bought me a bag of ice to help the swelling in my leg. I cannot praise them enough.

Our family (2 adults + 2 Children) travelled TMP-HHN 11 July and HHN-TMP 18 July. We were a bit worried about taking Ryanair (due to all negative feedback about this airline). However everything about our trips were working 100%. Check-in ok! Both flights ~20min early FA's had a professional attitude not "pushy" in their efforts to sell "stuff" at all.

BHX-DUB-BHX. Flawless flights. All on time with an excellent turnaround time. Cabin clean with polite crew cost 16GBP return. Only hand-luggage printed boarding card and had luggage with me in cabin. Half price hot meals on last evening flight back. As long as you follow the rules you cannot go wrong.

I frequently travel with Ryanair on the STN-NYO route and it normally works well. I have always been able to take my hand luggage in the correct size bag on board without any problems. Today however I was waiting to board the flight at Skavsta Airport when then airport staff start walking along the line of people waiting and randomly telling passengers the flight was full and the had to put their hand luggage in the main hold. When I pointed out that I had some breakable goods in my bag I was told that if I was that worried I should had been in the queue earlier. As it happened There were about 10 people in the non-priority queue ahead of me. Also my travel companion was at the end of the queue but was allowed to take his bag same size as mine on board without problems. There was no logic at all. TO me it seems like the only way to guarantee that you can bring your hand luggage on board is to pay the "priority boarding" fee. Not sure if this happens on other Ryanair routes but the same thing happened to my daughters also at Skavsta a couple of weeks ago. Is this another sneaky way to make money?

Having been put off using Ryanair about 4 years ago I took a flight from Bristol to Girona and return early July 2014. I was well aware of all the pitfalls and extra charges and then made the mistake of mis-spelling my own first name. I thought 'here we go' especially as I couldn't get through on the phone even the £1.09 a minute line. Then I stumbled upon their 'live chat' facility got connected within 2 minutes and had the name corrected. They emailed me a revised confirmation. Of the flights - well the pre-allocated seats are a great improvement - saves that awful scramble on board with the FAs screaming 'if you don't sit down we'll lose our flight slot' and passengers coming to blows. The boarding pass saying front or rear of the plane is sensible. Unlike previous flights (which was what finally put me off Ryanair) there were no cases either at BRS or GRO of passengers being harassed having their luggage weighed or measured or any sign of people being charged for things. Most notably I didn't hear any passengers grumbling about anything. So the simple impression of just 2 flights is that you get what you pay for on-time clean planes and a vast improvement from 4 (plus) years ago. Whether I want to brave a STN flight is debatable but I need to fly home later in the year and I won't be too worried.

Edinburgh to Arrecife 6/7/14. Crew outbound were very depressed couldn't hear them speaking on the announcement and they were French which made hard to understand them but they did speak English we felt rushed during boarding as the crew kept announcing "good morning please can you store your hand luggage and take your seat as quickly as possible" this was said 4 times! Overall early departure and arrival which makes it better! Nothing was a problem but the crew were very shy! Arrecife to Edinburgh 13/7/14. Crew inbound were really nice my niece got welcomed specially by the two crew boarding us at the door. They were lovely. Once it came to the lottery cards they made it into a laugh which made the flight more welcoming. This was just an opportunity to get rid of your euro coins and to be charitable. Overall smooth flight and arrived very early. Just remember this is a low cost airline and remember to print all your boarding pass off before you depart like we did!

June 23 Brussels to Palma de Mallorca. Check-in online and boarding passes already printed baggage respected Ryanair's rules so fast and smooth drop-off two hours before departure. Automatic seat allocation is a good improvement don't need to stay in line for boarding despite the fact the flight was almost full. Short walk from the gate to the plane (for me was nice). On-time boarding 30 mins. late departure due the long queue for take- off. Some turbulence during the flight and a bit bumpy landing. The plane was clean and the crew was polite. In Palma fast luggage on belt. Good value for money.

Tenerife South to Manchester 15/07/14. Great value flight. 35 mins early much better than Monarch's time keeping. Friendly service and much less announcements. Really starting to notice the changes.

On March 30th 2014 we flew Ryanair our of Beauvais France (BVA) to Madrid Spain. The tickets sounded like a great deal until we got to the airport and found out we had to pay another $140 euro for boarding passes. The rep at the counter all of a sudden did not speak English or Spanish was rude and started to roll her eyes. We paid the additional charge and went back to check our luggage. We then were told there were more charges for our bag (under weight) that were not included apparently. We paid the extra fees and finally were told we could get in line. We proceeded to get in line which was a huge disaster and with no logic or system in place or completely poorly executed and took 2 hours. The lines began to severely back up they began shifting customers back and forth between lines and ultimately the plane had to leave late. Once on the plane the conditions and cleanliness of the plane were noticeably lacking and even a few pieces were broken. Refreshments were offered at unreasonable prices. The pilot must have been new because the entire flight was filled with drastic turns turbulence and ultimately. We couldn't wait to get off the plane. We had to wait another 45 minutes in baggage claim before our luggage began to roll. I will never use this airline again.

I recently flew Ryanair between BCN to SVQ and I had a really pleasant flight. Temperature inside the cabin was perfect and seats comfortable. Space between seats was adequate. Crew were very friendly on both flights. I also appreciated the changes of the new Ryanair with seat assignments and with the automatic priority boarding if you buy one seat when booking. I will recommend Ryanair and fly them again.