Ryanair

FR3872 from East Midlands to Pula on 24th July 2014. We return on 31st July. I was unable to print off boarding passes at home I had to do it at the airport using Ryanairs computerised screens. This cost £210 for three people. Why? I could understand paying £10 but why on earth £70? That's typical money grabbing Ryanair. As usual the announcements at the gate and in the plane were so rushed that it was impossible to hear all that was said. Ryanair may be cheap but I'm a human being and expect to be treated with civility and fairness.

I had a “neutral” flying experience with Ryanair (July 2014). This was a real surprise. I see that the staff have new marching orders and that intimidation is no longer the order of the day. This new more normal”attitude is already being noticed. Passengers are already taking liberties with hand luggage it will probably not be long before a new clampdown” will be enforced and unpleasant situations will once again be splattered all over the review sites. I made sure I had ticked all the boxes and weighed in before travelling this time. My previous experience has made me paranoid”about using this airline. I would have preferred not to have used Ryanair. They offered the best price for the trip and as money is tight I was compelled to take the risk. We can remain optimistic and hope they carry on in this manner. Perhaps in 3 to 5 years they will have a positive reputation. I still have reservations Ryanair inflicted such needless blow to my family that I am afraid to say it will never be forgiven. In the meantime I will reluctantly use the airline when needed and hope for more uneventful flights.

High expectations? No. From the outside the plane looks modern and fully equipped for a flight but no no no. The inside faded yellow overhead compartments torn leather and faded blue seats no inflight entertainment whatsoever. In fact the planes are in such bad condition and poorly equipped there's not even a pocket in front for you to put a magazine or something all of your safety notices are printed on the back of the chair in front which means you have to amuse yourself with possibly scenarios throughout flight just by looking at it. I used to think easyjet was the lowest quality airline but Ryanair that sets a new low. The staff unhelpful unfriendly didn't crack a smile the whole flight.

Stansted to La Rochelle. Got to airport around 3 hours before departure and as we had no baggage we went through security. Security took 27 mins. Unacceptable. Then we waited for around for 90 mins before flight was called and we went to gate 44 immediately. As being called 40 mins before and getting to gate 35 mins before we thought the plane would be there in 10 mins. It wasn't and was there no earlier than 25 mins of waiting at the gate. We were rushed on to the steps to Tarmac whist pax where deboarding and we where on it around 3 mins before our scheduled departure time. We where off 15 mins behind schedule. The flight was smooth and fine. I had a Pepsi and just looked out of the window no IFE or food. We sat in row 5 and had priority boarding. The aircraft landed 10 mins early and we had the usual fanfare. We where de boarded quickly and went straight through to meet relatives who have a 2nd home and took our bags with them. La Rochelle to Stansted. We got there 2 hours 15 mins before flight and we went through security. Relatives driving back took bags with them. There is 1 duty free shop and a cafe. There where 2 aircraft departing at same time and being the first in the lounge gets us a seat. (La Rochelle gets overcrowded). The aircraft got in 10 mins early but the other Brussels flight was late. Boarding began 10 mins before departure and we where off just after the Brussels 15 mins behind. The flight was ok. My seat was dirty and had gum under the seat in front. Again row 5 and priority boarding. We landed 2 mins behind and Ryanair were not sneaky and didn't do the fanfare we were out of Stansted in 25 mins.

I have travelled many times with Ryanair and never had problems. If you keep to the terms and conditions on the web site you have no problems. Ryanair are the cheapest and best of low cost airlines.

CLR-AGP-CLR. Boarding on time departure with 10 minutes delay. Plane's a Boeing 737-800. Cabin crew professional but a bit cold. Snacks were expensive but are not necessary. Seats are comfortable but the pitch is bad. Temperature too high in the cabin. Arrival 20 minutes before the scheduled time. Value for money is good.

Flew from Glasgow to Majorca with cabin bags no problem. Flight was fine even arrived early which was a bonus. Not so on the way home. One of the women grabbed the bag off my 17 year old son and made a big show of how the bag would not fit in the cage. The bag was actually smaller than Ryanair's specifications but the wheels were slightly sticking out. People with larger bags were being let through but she refused to let us through without paying 50 euro.

Excellent flights from Liverpool to Malaga and the return flight. No problems or delays and staff were excellent. Staff dealt with any issues on board professionally and in an excellent manner. It is all to easy to complain when things go wrong and rightly so however we do not praise when things are achieved above and beyond the call of duty. I have travelled with Ryanair previously with the same results. Excellent service.

Excellent support yesterday from Ryanair in Liverpool. My 13yr old son travelled to Knock from Liverpool with my brother and his son. My brother made his reservation in Ireland I arranged my sons ticket here in UK. When I tried to check him in I was not permitted because he was born in 2000 therefore too young to fly alone. I travelled with him to Liverpool airport expecting a £70 levy as he was not checked in online. I explained he would be travelling with my brother and his son he would not be alone - and the young lady was most understanding and checked him in immediately with no quibble or charge - really good service.

Flight FR 2132 - an number I will never forget. 2nd time with Ryanair and first time although no real problems felt like we were treated as second class citizens so vowed never to book with them again. However family holiday to Lanzarote and the only people flying out in the morning (so we arrive before lunch) was Ryanair. So I hesitantly booked (even though it was no cheaper than the other airlines). First came the con where you can no longer print your boarding passes (unless you have paid the extra for allocated seating) until 14 days before you return date. As this was a 2 week holiday I was already at the airport catching my flight out so had to pay for allocated seating. This was just a snippet of what was to come. The flight out was cattle market heaven but quite uneventful so consoled myself with the fact that I had done the right thing and would have an extra half day holiday by flying out early. The flight home was the nightmare we were called to our gate then the gate changed twice so the long queue of people were already irate when there was a general murmur around the crowd. This was when the first person had received a text to say the flight had been delayed due to technical issues and we had a delay of over 5 hours. Not told anything by the staff on the ground the whole airport became Chinese whispers. In total I had 4 texts from Ryanair delaying the flight eventually by 12 hours. We did not arrive home until 5am. I feel like I now need another holiday after spending 15 hours in a very hot uncomfortable airport and then a further 4 hour flight home.