Ryanair

Return flight from Palma to Stansted on 7th Aug 2014. Arriving at the airport we went through the check-in etc and proceeded to departure to then be told the flight was delayed. Then for almost 2/3 hrs we were told different stories about what was happening. It turned out that the plane required full checks before flying why oh why couldn't we have had the truth up front. We were herded together like cattle in departure with no air conditioning no drinks were offered for the children until just as we boarded. On the positive our hold case was brought through to us so my husband could get his medication. In fairness my husband and I were assisted by a lovely lady who fast tracked us through as we were both struggling with the long walk and queues through the checks both having mobility problems. She was so kind and wasn't asked to help lovely to see that there is someone willing to go the extra mile.

Flew Edin-Malta-Edin with my 5 year old son for 7 days and so was unable to print off return boarding pass before arriving in Malta. There are no internet cafes in Sliema Malta so thought would print off boarding pass at machine at the airport. On arriving at Malta airport 2 hours 20 minutes before my flight a particularly grumpy Ryanair agent took up 10 minutes of my time telling me I was too late and should have done this in Malta (How exactly if there are no internet cafes and you do not stay in a hotel?) before finally pointing me towards the computer where I could do this. This touchscreen computer was slow and unresponsive and so I was 2 minutes late to meet the 2 hour deadline because of this woman's complete lack of customer service. An EUR 140 fee and a horrible stressful end to the holiday. What gets me is that I knew I had to print the boarding pass off 2 hours before and made a fair effort to do so leaving 20 minutes to do this on arrival at the airport. I noticed Lufthansa had dedicated machines clearly visible for this purpose. I had to beg this woman to tell me where was the Ryan Air machine before she pointed it out to me all the while telling me I was too late etc when I still had time. However reading other reviews it looks as if even if I had been at the airport much earlier that the fee might still have been charged. I am sure they can afford to install these with all the EUR 70 fees they have been stashing away this summer.

London (Stansted) to Bremen (Germany) return. Beware of Ryanair suitcase check-in/drop off unless you want to risk missing your flight. Checked-in online with only a trundle. Drove from Leicester to Stansted. Arrived 2 hours before the flight and were met with chaos as my niece (on same flight with us) who had come to visit needed to drop off her suitcase (also already checked-in online). Passengers of numerous flights had all been lumped together into one disorientated heap of people with check-in operating at slow pace. The usual clue as to the destination above the relevant individual check-in desks was not there and was replaced by one single queue/lump of chaos. One distraught couple told me that they had already been queuing for 40 minutes at the wrong Ryanair desk round the corner. I asked a passing Ryanair staff if we were in the right queue (although it was hard to describe it as such) and pointed out that our flight was about to close. He confirmed we were. 15 minutes later he asked passengers for the Bremen flight to come forward. Our flight had already closed whilst at security which was as chaotic. Mercifully the flight was late taking off. I have never experienced in all my years of travelling to all the continents on the globe such chaos stress and anxiety. There was nothing leisurely about this trip. We had to run (it was very hot) all the way through corridors and shops only to be met by a train (not a gate) taking us to the gates. We were lucky that our gate was in the thirties not seventies as we would have missed our flight for sure. In the end we arrived breathless hot and sweating in front of another lump/queue of passengers with just enough time to use the toilet. I should also mention that the word priority on your check-in paper does not mean a thing. Our little trundles of less than 10kg were put into the hold on our return journey.

I paid for a flight from Madrid to Beauvais. My apartment in Madrid did not have internet access so I could not access their website nor print the Boarding Pass. I did not think this was a major problem since all airlines have entry stations to get answers to problems and obtain Boarding Passes. Ryanair charged me $168 and made me go through two very long lines. This was in addition to the cost of the flight. And the cost of a glass of water was 3 Euros! Customer service was miserable: long lines no information just shut up and move along. Avoid this airline!

Booked flight back from Barcelona 5th August 2014. Flight time 14.35. Flight departed 17.35. No reason given for flight delay. No one to speak to for cause of delay in the departure lounge. No information given whatsoever. No apology nothing. Will probably never use again.

DUB-Bristol UK. Even though we preselected seats and paid those extra fees I couldn't get the check-in process to work online. We arrive at the airport and promptly are charged 420 Euro (6 ppl) to have them check us in - the original trip only cost 380 Euro! The front desk person told me I had 30 days to check-in and that the reason the flights are "cheap" is because of the online check-in. So let me get this straight 6 pieces of paper that wouldn't even cover a letter-sized piece of paper and the 5 minutes of their time is 420 euros - about the weekly pay of these folks? Unbelievable.

Friday flight 1/8 from Stansted to Dublin - 8.30pm. Flight arrived on time. Had to sit with a rather large gentleman in the middle who hogged the space. Held up due to Stansted taking their time getting paperwork signed and chatting with pilot and crew - no rush for Stansted then. Don't know why people complain about the plane/the colours of it or the seats or the printing off of own ticket. Also don't understand why people cannot read the bit that says - front entrance of plane or rear entrance. Surely to goodness they can all read. Flight on time job done as usual.

Have flown with Ryanair on numerous occasions across Europe and in 20+ flights have never had a problem. You get what you pay for and as long as you read the small print and stick to their rules you can't go far wrong. My wife and I even used them on our honeymoon! It's worth doing your revision before you fly and check on destination airports and onward travel links on your arrival as some Ryanair destination airports can be a little out of the way. Overall though I have no reservations in using Ryanair.

2/7/2014 Perpignan to Birmingham flight FR 1999. Travel with Ryanair several times a year and I have never had any problems. I abide by the rules and ensure hand luggage is the correct size and weight. Love it that seats are allocated before you fly now and that I no longer have to squash my handbag in my case to board. I print my return boarding pass in my resort so no problem.

FR3872 from East Midlands to Pula on 24th July 2014. We return on 31st July. I was unable to print off boarding passes at home I had to do it at the airport using Ryanairs computerised screens. This cost £210 for three people. Why? I could understand paying £10 but why on earth £70? That's typical money grabbing Ryanair. As usual the announcements at the gate and in the plane were so rushed that it was impossible to hear all that was said. Ryanair may be cheap but I'm a human being and expect to be treated with civility and fairness.