Ryanair

Flew from Prestwick to Palma Mallorca 25th Aug no problems at all easy check in as we had actually managed to print our boarding passes which a lot of people seem 2 have a problem with although I don't know why I'm hopeless on computers and I can do it. Return flight 2 weeks later again no probs used Ryanair 3 times now with no bother this time I got return flights that were almost as cheap as the cost of my taxi fare to the airport will be using them again I think people are making their own problems just so they can moan!

FR7941 from Bournemouth to Ibiza 29th. August 2014 and FR7942 Ibiza to Bournemouth 5th. September 2014. Aircraft on both flights clean well presented and well above the standards of other airlines and we have used many. Cabin crew on both occasions bright professional and more than willing to please passengers' Indeed on the return flight Capt Turner saw passengers off from the front steps. I wish people would stop moaning stick to the rules and give Ryanair the credit the airline deserves.

First of all Ryanair are a budget airline so don't expect anything other than a basic service. The seat pitch is famously squashed but for an extra fee you can book priority seats with extra legroom and priority boarding. Our flight from Stanstead to Kefaliona was 3 hours long on time and the friendly crew kept us entertained and well informed throughout the flight. Take an iPad if you get bored as there is no entertainment. If you want a cheap flight with a no frills airline with a good safety record Ryanair are a good choice.

Flew to Gran Canaria and had a perfect flight - lovely British cabin crew nothing too much trouble! On route home we arrived at Las Palmas airport to a queue as long as a football stadium of people. So we did as is British do and joined the queue they then waited ten minutes to open a second check in desk they then shouted people forward. The weigh scales where broke and so the queue grew and grew eventually after thirty minutes of entertaining a four year old we were up. We checked in and struggled with the ladies English which was broken at best but none the less she was polite. We then waited until our gate number was up and boarded the plane. Right from the start it was just one of those flights a family had checked in late so all ended up sat individually much to the fathers disgust as a result he allowed his two year old to scream the entire flight! We then tried to order food when the cart came this was a particular joke they had nothing. This was thirty minutes in we then very foolishly asked for water (imagine the cheek) to find the very abrupt cabin crew member to say "none left" so I again foolishly said what do you have? "Heineken" at this point I will admit I was very cross I wanted a drink for my four year old son and she suggested beer. I then explained it was for my son and obviously beer wasn't an option - she then told me "not my problem". Needless to say four hours later my four year old was furious as he was dehydrated and hungry.

Free allocated seats? This is a joke of a company they try to get money for one way or the other. It's free only if you Check-in 7 days before but if your trip is more than 7 days then you will need either to pay for the £5/£ 10 for choosing your seat and print and tale the printed ticket with you or you will need to pray that you can find internet and a printer on your holiday destination. I will not recommend this company to anyone. Avoid like plague.

22 and 29 August. Flew from Dublin to Faro return service onboard was terrible. You couldn't even understand the captains announcement because he seemed grumpy and the cabin crew were exactly the same. They didn't even have an inflight menu or magazine. Cabin crew didn't even have a smile on their face.

We travelled from Gatwick to Dublin on 31st. 3 adults and 4 small children. Check in girl was so helpful she rearranged seating so we would be near one another and she took 5 pieces of hand luggage free of charge as check-in. Excellent service.

Ryanair put up the wrong gate no: for approx 5 minutes or so and about 10 of us who were early went to that gate only to be told it was the wrong gate we had trouble getting back and had to wait 20 mins to be escorted back. By the time we walked to the other end of the airport we had missed the flight by about 1 minute we all had to pay for extra tickets at approx £140 for the two of us. Staff were rude and very unhelpful admitted the wrong gate number had been put up.

I have flown Ryanair many times over the last few years and never really had a bad experience though it was clear they were pushing the low cost model to extremes. My most recent trip was the first since their change of direction and things have improved: best is reserved seats which makes boarding much more civilised the selling of food and other items seems lower key and the 'another on-time arrival' jingle is less irritating than it was - though I could still live without it. It is still a fairly basic service but not too dissimilar from that offered by other carriers on intra-European routes. Ryanair finally seems to be aware of what attracts customers apart from low fares and is addressing some of the issues I hope it continues.

FR5579 21 July returned 28 July on FR5578. My family and I travelled to Benidorm for 7 days. Our travel with Ryanair was less than perfect. On the flight over I ordered a small bottle of Prosecco the flight attendant went for ice and when she returned she knocked over the ice and in an attempt to catch it she knocked the bottle over which spilled over me. She did not apologise until about 15 minutes later and at the time she just picked up the bottle and said it is only a little amount. I had to get up and go to the bathroom to try and soak up some of the wine. Thankfully it was white wine. On our return flight I badly needed to go to the toilet the flight attendant was talking for a while with the co-pilot and finally I had to stand up. I was told from the toilet to sit down I was again told to sit as the co-pilot had to use the bathroom which he did however when he came out they again continued talking. I again stood up to be told sit again but this time she then indicated I use the rear toilet as the captain was to use the front facility also. (I was in row 9). As I approached the rear toilet the flight attendant there told me to go back to my seat I had to sit down the fasten your seatbelt sign was on I tried to explain and eventually stressed I had to use the toilet “now”. Then the attendant from the front called the rear and said to let me use the toilet which I did. The was very stressful especially in front of all the other people on board I do understand the need for safety on board a plane however the f act the staff have extended conversations amongst themselves as opposed to taking care of their paying clients speaks volumes. I will avoid using this airline again if at all possible I am extremely disappointed.