Ryanair

Flew STN-CIA-STN with flights on time for both parts of the journey. Everything was what one might expect of a low cost carrier so no surprises there. However I missed my first flight due to 'visa check' procedures they require for those who are not EU/EEA citizens. Even though I did not require a visa for either of my destinations their insistence on this was not the real problem however but that they had so few agents working that this process took much longer than the security check on both legs of my journey. So it really spoiled my experience (especially in missing my first flight which then caused me to incur additional charges to get onto the next flight) simply because they did not have enough agents working. Additionally because they made such a fuss over 'checking visas' I would have assumed they would be able to provide UK arrival cards on-board since they would know non EU/EEA citizens need these as I've always done this with any other flight instead of having to fill one out after landing. They however did not have these on the return flight which meant I spent even more time at the UK immigration check simply because they did not have them.

EDI to MLA return end Sep/start Oct. First time with Ryanair after spending the last 10 years avoiding it. No choice but to fly with them due to virtual door-to-door nature of route for quick Maltese holiday with a bit of business thrown in. Was expecting the worst but pleasantly surprised by on-time flights for both sectors decent if unspectacular seating and lack of the patrolling of queue by staff looking for oversized baggage - it appears that they've chilled out a little. So nothing to complain about as such other than £4 for a 330ml can of Heineken which I obviously passed on. Would fly again but it's going to take a while for me to lose my prejudices about this airline.

Flew Frankfurt Hahn to Plovdiv and returned a couple of days later. The flights were on time and the planes were reasonably clean. We travelled with hand baggage only and didn't pay extra for seat allocation. We travel regularly with Ryanair and rarely experience problems - I find them more reliable than many other airlines. The return flight was 2 1/2 hours and I think that this is the limit that I'd be prepared to fly with Ryanair. After two hours you do start to notice the hardness of the seat and lack of leg room but for short flights they're good.

I travelled from Frankfurt (HHN) to Stansted (STN). The flight was as good as any cheap airline. Can't say much about seat comfort or staff as you really don't expect that from them. Really new to the concept of bringing your own boarding pass from home and being charged if you don't. I'm pretty sure there will come a time when these airlines would want you to bring your own seatbelts and oxygen masks. The ground staff very strict for checking your baggage weight. First at the check-in then again after the security check which was an inconvenience and didn't really make sense. Overall it serves its purpose of getting you from point A to B.

Excellent flights to and from Prestwick to Palma. On time quick check in at Palma - stick to rules and no problems ever. Its the people who are the problem - 5 flights in 3years never a problem.

I'm a first time user of Ryanair. I don't mind that the plane is crowded or amenities are non-existent. I expected that at the price but I have a big gripe with their fees. I didn't know that boarding passes could not be printed at the airport. It was pointed out to me by the staff that the fine print does say I needed to print my pass. Also I was sent a warning email which I didn't see since I was in the middle of my vacation. Then I find the "fee" is 70 euros each for my wife and I. This isn't a fee this is a punishment. I sent a complaint letter to Ryanair and the response was that this charge was correct according to their policy. Well it isn't a very satisfactory policy. I could have flown a normal airline for the total amount I paid Ryanair.

I fly all over the world and even use low cost regional airlines in the states but this takes the cake. Checked in online but couldn't print boarding pass. No notes online that there are huge fees to print at airport. There was no clear check in sign in Edinburgh but thankfully also no queue and 3 staff standing around chatting. When they finally decided to talk to us and tell us of the 20 pound check in fee they said they couldn't help us and we had to use the check in machine well across the way. The check in unit wouldn't process us and told us to see agent. The agent couldn't take our money and sent us all the way round to baggage to pay for boarding passes but then we had to take receipt back to first woman to get actual boarding card and drop prepaid bag! Our hand luggage was grabbed at the gate and we were made to pay £50 even though it was within weight. Flight was delayed an hour originally but left 2 hours late to Dublin. Flight should have been an hour but with delays took over 3 hours. Stay away from this airline!

Like many I was reading bad reviews before my trip so was expecting bad things but my experience from Luton to Beziers on 27th Sep was faultless for a budget flight on time departure and return pleasant staff smooth flight and no fussing over hand luggage size both ways. What do people expect if you want more fly with more expensive airlines and expect delays.

Once again a brilliant flight to Tenerife. No problems whatsoever we fly with them for family holidays at least twice a year and have always found the staff to be very helpful. We are already looking for our next holiday and will definitely be flying Ryanair.

We went to the check-in desk friendly young lady and once on the plane we were seated together hand luggage no problem plenty of leg room for the first time ever my knees did not touch the back of the seat in front of me. The cabin crew were attentive and there was a choice of reasonable priced food and drink. Coming back printed out boarding passes in hotel and had seats together again. All the bad press Ryanair receive as far as we are concerned is completely unjustified just keeping fingers crossed me writing this has not put the mockers on any future flight we may have with Ryanair.