Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Ryanair customer review

(Australia)

Athens - Thessaloniki 17/10 Flight FR1066. Thessaloniki - Athens 20/10 Flight FR 1067. Aircraft always full. All fees charges and extras up front. Ready for take off within 10 minutes of first passenger setting foot in aircraft. Cabin crew move like greased lightning. Punctual. Aircraft emptied quickly. Be absolutely certain you have boarding pass printed out before arriving at airport otherwise you are slaughtered for about 75 quid each which is about the total cost of a cheap printer.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

Flew Edinburgh -Gdansk return. I didn't pre book seat but was allocated one free. This meant I could print off boarding passes at home for both legs of journey and with 10kg hand luggage (plus handbag) there was no queue to stand in at airport just straight to security. Fabulous! Liked the fact there was a priority boarding queue even though I wasn't in it. Boarding front and rear of plane. Very efficient. Flight on time. Plane clean and seemed plenty of room for everyone's luggage. The seat on the plane was one of the most comfortable I have encountered on a short haul carrier and I even managed to have a very relaxing shut eye. I have travelled with Thomas Cook several times recently and the flights were very uncomfortable. On outward leg of this journey I was at a window seat and was invisible to cabin crew however on return journey at aisle seat crew very pleasant and helpful. Overall very impressed excellent value for money and will sing Ryanair's praises to family and friends.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
7/10

Ryanair customer review

(United Kingdom)

Flew from Manchester to Charleroi and back with wife and daughter. The flight only lasts an hour and 10 minutes so it was OK. We had no luggage to check in and had booked priority boarding. The flight was punctual both ways. The flight crew was polite. The reason that at times they have to be a bit pushy is that people take an eternity to get settled and low cost airline have to stick to strict time schedules. I hear lots of horror stories about Ryanair but I assume that if you stick to your part of the deal it is OK. I think for a short flight that we took it is very cost effective and one can overlook some small niggles here and there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Ryanair customer review

(Ireland)

Knock-Faro-Knock 23 Oct. First time I've flown from Knock Airport found it so strange as everything was so near no long corridors etc. Was with my mother who needs a wheelchair all assistance good. Was very wary of using Ryanair as normally travel with Aer Lingus especially with a wheelchair I needn't have worried as everyone was very helpful. Fantastic that you can book seats I went for "PREM" seating rows 3B/3C outbound 2B/2C inbound. Faro based Portuguese crew on both directions and they were excellent only gripe is selection of food/drinks is only average but I found they have improved immensely since I gave up flying with them about 3 years ago I would certainly use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
3/10

Ryanair customer review

(United Kingdom)

31/10 FR293 from Stansted to Dublin 19.40. Left it late to advise gate 88 instead of 49 - loads of panting passengers. Also they have a very relaxed attitude towards schedule and timekeeping. Sat for ages awaiting confirmation of passengers etc prior to takeoff. Ryanair customer service appalling as staff members more interested in selling priority seats than helping people who had missed flights due to traffic problems. Oddly we sat there waiting for one passenger - how does that work? I am now looking to avoid Stansted as its like a third world airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

Barcelona to Birmingham FR9162 31st Oct. Love Ryanair so much better now with allocated seating and the extra bag makes so much sense - can now take my handbag and my small suitcase on with no problems. Had more of a problem with Monarch - I had to empty the contents of my handbag into my duty free bag - what a waste of time as I was still taking same amount on to plane!! Well done Ryanair for sensible rules.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Dublin to Lanzorate to Dublin in October flights cost almost £1000 for 2 people. Boarded the plane took our seats I'm tall and ended up looking at my knees for the duration of the flight. Looking for somewhere to put my newspaper and the other normal things you bring onboard - there was no little pocket at the back of the seat in front of me with the result I had to pile everything on my knee leaving the tray table in a very awkward position. The lady came around with drinks I ordered a coke which turned out to be the smallest can of pepsi in the world for 2.50 euros. No frills 100 per cent low cost not really. Would I fly Ryanair again? Not unless I was really pushed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

We flew to and from Cork from Stansted and had no problems whatsoever. Flights were bang on time crew were nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

We flew Stansted to Ancona for a few days at the end of September. A lot of the reviews here knock Ryanair but I have to say I was very pleasantly surprised by the service provided. Apart from that awful jingle on landing the inflight experience was fine and the cabin crew polite and helpful. Stansted passenger handling airside is appalling but that is not Ryanair's fault. I will definitely fly Ryanair again as long as it is hopefully not from Stansted!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

Flew from Birmingham to Barcelona last month excellent flight and service. Arrived ten minutes ahead of schedule. We fly with Ryanair at least six times a year and have never had a problem. Yes - there are a few rules and regulations but if you abide by them there shouldn't be any problems. We are flying to Dublin next week return ticket less than a one way train fare to London! The added advantage of being able to take two bags as hand luggage has come as a real bonus.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes