Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2261 reviews
4/10
3 star Skytrax Rating
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8/10

Ryanair customer review

(France)

BCN to STN return. I used to dread flying on Ryanair though in practice I had very little choice. The last year has seen a major improvement as a result of their charm offensive. Gone are the rugby scrums to get the best seats the petty case weighing and the inflexible enforcement of rules. Most of the recent flights I've been on (these two included) have been pretty full but there's been the opportunity to move to a less crowded section in spite of the usual 'not allowed due to weight and balance of the aircraft' nonsense trotted out by the purser at the start of the flight. I was surprised on the outbound sector that they used the jet way piers at BCN thereby loading from only the front door and rendering the boarding process rather chaotic and long-winded. First time I've ever seen this on a FR flight and you can see why they prefer a front and rear door approach. As always both flights were on time and it may just be that I've become immune to them but the intrusive sales related tannoy babble during the flight does seem to have been cut back. As others have said if you stay within their rules flying Ryanair can be reasonably pleasant these days. May it long continue.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

Outbound from Birmingham - Trieste on 11th Sept returning 25/09. This continual drivel about paying for boarding cards at the airport. Why do people persist in doing it? Print the boarding card before you leave for the airport. It's that simple. Priority boarding why? All seats are allocated before you walk up the stairs. I travel with Ryanair 2 or 3 times per year. No complaints. The main complainants are passengers who cannot follow a few simple rules. So why blame the airline for their own inadequacies?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

Have flown with Ryanair many times over the last few years at least 15 flights cancelled once due to heavy snow but very efficient at rebooking for the next day although a different airport - travel expenses refunded. Other than this no delays over a few minutes and generally time made up during the flight. Although we are not tall - 5ft 4 and 5ft 7 no problems with legroom size of seats. As long as you know the restrictions around bags size should have no problems at all - made very clear on their website.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

Flying from Stansted to Lanzarote in November we were unable to land owing to extreme weather conditions diverted to Fuerteventura where we sat on runway for two hours before flying back to Lanzarote. Flight back to Stansted was cancelled on two days owing to bad weather during which time passengers stayed in the airport and given food vouchers every two hours. Transport was provided to 4* hotels on both nights where meals were provided. Finally on flight to Stansted landing was delayed owing to a security alert so we had to circle for about half an hour. Overall a bad experience but not Ryanairs fault and during whole time Ryanair flight crew were brilliant. I will certainly have no problem with flying Ryanair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

Travelled from Bristol to Tenerife on 29/11/14 and returned on 2/12/14. Recently travelled with Ryanair for the first time and found it a pleasant experience. Online check in extremely easy and bag drop off and boarding quick with little queuing. Slight delay on way out but this was made up and arrived on time. Return journey left on time and arrived early. Would travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Flight delayed by over 50 hours from Lanzarote - initially due to bad weather (Friday only) little information and updates forthcoming coming from Reps in airport and via UK - conflicting information given out to relatives in UK causing further distress/confusion. Special Assistance (pre-booked) disappeared after first check-in with little or no consideration for long hours and movement through airport during the 50 hour delay. The Crew definitely did not know what the passengers were going through the airport didn't want to know and the Rep for Ryanair who delivered the news on the Sat evening that no overnight accommodation was available for remaining passengers said "I hate my job I hate being here I hate breaking this news to you" before saying sort your own accommodation after being in the airport for over 12 hours or your will be forcibly ejected when the airport closes overnight! Oh yes a holiday hell experience never to be repeated at the hands of Ryanair hopefully - I will not give them the opportunity!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money N/A
no
10/10

Ryanair customer review

(United Kingdom)

NCL-DUB-NCL. Return flights from Newcastle to Dublin both on time worth the price (£50 return) comfy seats good legroom for the price. Only thing bad is the card machines never seem to work on any of their flights which was a letdown as I had no cash. Would definitely be using Ryanair again and would recommend this airline to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

EDI-AGP. Awful experience rude cabin crew no on-board snacks (free or to purchase) Ryanair are desperate to find fault or earn extra money. Unless you want the person in-front of you basically sitting on your knee then try easyJet or BA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

London Stansted to Oslo Rygge on November 13th. £19.99 one way including taxes you can't go wrong with Ryanair for a nearly 700 mile plane journey. Flights on time as usual straight forward flight. Ryanair are very much on- time or early every time I fly and I use them 5-6 times per year. Follow the simple rules relax and enjoy the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

Ryanair customer review

(United Kingdom)

Recently flew Ryanair from my local airport London Stansted to stay at a friends apartment in Paphos. I visit Paphos regularly and many times fly in to Larnaca as there are more flights to LCN and make the 90 minute drive to the West Coast resort. However for convenience of a bargain flight and an airport about 12 miles from my doorstep STN I flew Ryanair. On this occasion I have flown this route with this operator before for pure convenience as opposed to the BA LHR to Larnaca flight I took in August offering all scheduled services meals beverages etc. Ryanair offer basically a seat and free use of the toilet everything else comes at a price and experienced over four hours of constant sales. The seating cramped. For a medium hall flight just over four hours I found the 737-800s seating too cramped. But for economy and convenience Ryanair offers what it is a no frills basic airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no