Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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10/10

Ryanair customer review

(Ireland)

I travelled from Dublin to London recently. I had a fractured ankle and needed to use a wheelchair. I asked Ryanair for special assistance through their online chat site and I couldn't have got better treatment anywhere. They made my journey so easy as a wheelchair user. Everyone was helpful and made me feel very comfortable and in no way a nuisance. This was the same in London and Dublin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

Ryanair customer review

(United Kingdom)

Flew from Aarhus (Denmark) to London Stansted on Sunday 15th February. Flight punctual but flight crew unfriendly and had an issue with a child occupying one of the emergency exit seats but who's fault is that when all seats are allocated prior to boarding? Never once did I see a smile from the two female crew and seemed to see passengers as a necessary evil of their daily job but the male steward was more approachable but he had a ticking off about something with the in-flight catering by a more senior stewardess in earshot of myself which was most unprofessional. If you just want a flight then great but if you expect to be treated as a valued customer steer clear.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
4/10

Ryanair customer review

(United Kingdom)

The boarding process seemed entirely disorganised and very little information given regarding the flight's delay. When in receipt of information impossible to hear what was being said as engine noise was too loud and flight attendant too quiet with a slight language barrier. I wouldn't have known if there was any sort of emergency or if things were running smoothly! Which leads me on to the abrupt attitudes from all flight attendants not only this but please ask them to smile once in a while they are after all working in customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(France)

Excellent flight once again on Ryanair certainly the most consistent low-cost airline. We departed 10 minutes late but arrived on time cabin crew were friendly and very efficient in convincing people to buy food. The seat pitch is much better then Wizzair or EasyJet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

I had a return flight London Stansted to Athens during February half term with Ryanair. I paid exactly as I expected as I did what Ryanair asks - checked in online and print boarding passes at home. The flight out was very busy and we were told at the gate that our cabin baggage would not be allowed in the cabin. However taking a small bag on board was not an issue so we could take books etc onto the aeroplane. The flight left STN around 20 minutes late which happens so arrived slightly late. However the return flight landed early. The cabin has enough space for me at 6 foot tall and despite being a four hour flight it was fine. I can't knock Ryanair as the return trip was under £100 including all the fees. Bargain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

There is a first and last time for everything. I reluctantly booked a flight from Gatwick to Dublin with Ryanair and I should have taken notice of all the negative reviews first. I was out of Internet connection for 6 days prior to my flight so could not do the final booking online. I thought I would be able to do it when flying Norwegian but still could not access Ryanair website. I had 1 hour to get a boarding pass printed but after standing in line at the one Ryanair counter in Gatwick I had run out of time. Ryanair insisted I pay £70 for printing out a boarding pass. The original ticket cost less. The result - I will never fly Ryanair ever! Everything is geared to make money from the moment you sit in your chair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
2/10

Ryanair customer review

(France)

I have recently made two return trips on Ryanair. I am 6 ft 5 in (1m95) tall. Whilst I recognise that I am taller than average I am by no means unique these days. When the pilot said we should sit back and enjoy the flight - I was unable to comply. I was travelling with my wife. Had I not been then I would not have been able to contain my legs in my own space allocation. Recently the seats seems to be even more upright allowing less space still. I was not able to turn the pages of my tabloid newspaper adequately in the space between my chest and the seat in front and the newsprint was so close to my face I had to remove my spectacles to read it. Altogether a bad experience and I am questioning whether I will continue to use Ryanair in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

FR8386 Jan 30. FR8387 Feb 2. Just come back from a long weekend in Majorca paid £75 for two return. I lhave been on lots of cheap flights in the past 15 years about six per year! All been great been to places that would have been unaffordable in the past.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

I was booked on a flight from Birmingham to Dublin today. On all other flights being a small hop flight you can turn up an hour before the flight do a self-service confirmation get your ticket and get on a flight. I arrived an hour early and was told I had missed my flight! I asked the helpful airport staff and they directed me to the Ryanair desks. 50 minutes to go - no staff on any of the 5 desks. When I enquired further the airport staff told me that since I had not checked in on-line they had closed the flight. They would not be manning the desks again until 10 minutes after my flight left. They told me that even if I could have booked in on the self-service (Ryanair only) terminals I would have been charged an extra £60 for checking myself in. My advice? If you are a business traveller never use Ryanair. The lack of any customer service is appalling. I would rather pay a lot more for a seat with a company that cares about its passengers.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
no
7/10

Ryanair customer review

(United Kingdom)

I didn't have high expectations for this airline having used them a couple of times before however on this trip (Stansted to Berlin and return) they actually performed quite well. The outbound trip was on time the return about half an hour late. Seats are not that comfortable but are bearable for short flights. It was worth paying the supplement for extra legroom seats and priority boarding. Staff on board were helpful and courteous Food purchased on board was ok and the coffee excellent. The only let down was the poor service in the airports at each end but this was outside the control of the airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes