Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2259 reviews
4/10
3 star Skytrax Rating
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7/10

Ryanair customer review

(Ukraine)

I opted for Ryanair due to needing a direct flight from Gdansk to London. I read all the small print and rules to be able to pay the correct price for bag fast boarding and emergency row seat. These extras added up to about 100% to the initial price tag but even then it was quite cheap (some 70USD one-way all inclusive). There was no trouble with booking as well as with online check in. I was even able to download mobile boarding pass through the app. At the airport I only spent abut 10 minutes for bag check and visa verification. At the gate my experience was not overly pleasant with some 200 people with screaming children left on the stairs leading to the apron for about 20 minutes. Then door opened and crowd went to the plane. Since I booked priority boarding I had no trouble reaching my seat and accommodating my bag. The crew were polite and helpful. Since their hand baggage limit is strict there was no problem finding space for bags. We took off on time. The inflight experience was up to expectations but not as annoying as some wrote here. No seat recline but plenty of legroom in emergency row. The plane was very tatty but clean. Toilet was ok. We landed 10 mins ahead of schedule. Then usual labyrinth of Stansted terminal and unbelievable immigration lines for EU citizens. Due to being Ukraine national I was directed to the non-EU line which consisted of some 15-20 people so it took me 10 minutes to pass border control. My bag was already on the belt I was off the airport 20 minutes after landing. Absolutely bearable experience; you'll have no trouble if you carefully read their instruction and spend extra 10 minutes on booking process. Also expect to pay twice of announced lowest price online to avoid airport charges.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
5/10

Ryanair customer review

(Singapore)

FR8524 STN-SXF 9 May operated on behalf of Ryanair by Air Explore using Air Explore's own but similar 737 equipment. Being a Ryanair (cheap) flight cant expect much. But compared to normal Ryanair planes the seats could recline. However no safety cards in each seat and few Ryanair magazines (all in tattered condition) - not that I wanted to order any food or drink on this short flight of 2 hours. Plane was not very clean - but few planes (both budget or full-service airlines) are really clean nowadays. One flight attendant was particularly nasty I took a photo of the cabin and she happened to be in the photo she stormed straight to me and shouted at me to delete the photo immediately. Terribly rude! Otherwise flight was uneventful departing and arriving on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Quick trip to Madrid and back by Ryanair operated by Smart Lynx. Busy flight boarded last and at ease and no one stopped to pay luggage fees. Delayed departure (from ATC) bit soon up and away. Quick service by professional and friendly crew. Updated a few times by flight deck on movements. All in all a good trip excellent fare and more than satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(Slovakia)

FR9823 I traveled from Bratislava to Rome back in April I must say we were satisfied with Ryanair the aircraft was modern and clean staff smiled and were helpful. We arrived on time we had our boarding passes ready we took our seats the flight was good no turbulence. Captain provided updates to passengers multiple times during our short flight. I don't understand previous complaints about printing boarding passes. This is their policy it is clearly stipulated on their web. they have good prices one just need to follow their terms and conditions. As a reward you will get cheap flight tickets very simple. Also you can have two cabin bags with you for free. Just be sure they fit the cabin bag dimensions. Italian crew checked all the passengers cabin bags this never happened to me in England or Slovakia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(Austria)

EDI-BTS on 17 May. I've opted to avoid Ryanair for the last five years preferring to travel on full-service airlines from central airports for a little more money. However in this instance Ryanair offered the easiest best times connection from Edinburgh to Vienna (well Bratislava). I paid £8 for seat 1C (extra leg room and priority boarding) and £15 to check in a bag online the day before departure. Bag drop at Edinburgh was efficient. On time departure friendly staff quick flight early arrival can't complain. Apart from the lousy dry cheese sandwiches and drinks you get on Lufthansa/Austrian the difference was minimal. So well done Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

First and last time I fly with Ryanair. Flying from Krakow to Liverpool. Flight was on time and arrived on time but on board was terrible. The cabin crew looked very inexperienced. One crew member was very rude on a couple of occasions and they just wanted to get the job done with no interference from passengers. We asked for a menu card to be told they are only given to the people at the front of the aircraft! Then when approached by the crew staff on what we would like to eat because we had to ask what was on offer were given the look of disgust!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Ryanair customer review

(United Kingdom)

Flight FR9810 from London Stansted to Barcelona El Prat T2 on Monday 4th May 2015 scheduled to leave at 08.15 However due to Barcelona being fog bound they had delayed all flights into Barcelona apparently from many UK airports. We were firstly informed that a delay of 1.5 hours was estimated. After a while we were informed that another 1 hour had been added. So all passengers sat on the plane for 2.5 hours. Our first complaint - Sitting in a stationary hot metal tube for 2.5 hours is not my idea of enjoyment particularly when nobody was offered even the smallest drink of complimentary cold water in order to alleviate the discomfort. During the 2.5 hour delay there would have been time to have some water delivered. The irony in all of this is that shortly after take-off the cabin crew came round selling drinks. Our second complaint - Flight FR9015 Thursday 7th May - El Prat to Stansted. Taking advantage of the 10kg on board baggage allowance + small bag we purchased a second "carry on" cabin bag (size within stipulated regulation). On the outward journey not a problem. A different story on the return flight though. On entry to the plane I was told by a Stewardess "That is not a cabin bag!" I explained that we had no problems on the outward journey the cabin crew were quite happy. Not being convinced she repeated the statement "That is not a cabin bag!" I again repeated my statement and then went to take my seat and stow my cabin bag. Little knowing that my wife was behind me she said again in a rather snide voice "That is not a cabin bag!" Not wanting to cause an argument my wife just reiterated the fact that it was acceptable on the outward journey. So in summation we have a rather dim view of Ryanair. Booking of future holidays will take into consideration who the airline carrier is and if it is Ryanair we will attempt to make alternative arrangements.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

FR1021 STN-WMI 25th May. Priority boarding ran smooth had seat 1A which had plenty of legroom and it meant I was first off the plane at the destination. Had breakfast in the airport so didn't purchase anything on board. Flight departed on time and arrived in Warsaw early. For the price couldn't fault it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

FR2282 WMI-STN 26th May. Warsaw Modlin airport gate area far too small not enough seats and chaos. Priority boarding queue sort of worked but not as smooth as it should be. Seat 1A excellent and first off on arrival. Aircraft departed late and never made up the time so we were just over thirty minutes late into STN. Information excellent though as to delay from flight crew and delay not that bad. Cabin crew OK and for price paid flight was very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Ryanair customer review

(Spain)

Return flight from Valencia to Bari last week and have no complaints at all. The flights were both on time. The staff were pleasant and professional. An excellent direct service for 75 euros return.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes