Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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10/10

Ryanair customer review

(United Kingdom)

Dropped my bag off at the dedicated Ryanair Terminal E at Bremen. Boarding was slightly chaotic due to simultaneous departing flights to the UK, but this was not Ryanair's issue, being within the control of the airport authorities. The cabin crew were very welcoming, especially the cabin supervisor. She appeared efficient and along with the rest of the crew seemed to go out of her way to chat to as many passengers as possible when the opportunity arose. The crew were humorous in their charity scratchcard sales pitch and the flight arrived in Edinburgh around 15 minutes ahead of schedule. Very good value for money and a useful route between Scotland and this part of northern Germany. Would definitely use again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBRE to EDI
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Ryanair customer review

(United Kingdom)

The good. £200 for 2 return flights in June represents excellent value for money. Both flights were more or less on time, and the outward boarding was quite smooth. The bad. On the outward flight awful overpriced food was offered and there were 2 ‘scratch card runs ‘. On a two and a half hour flight? There being no on board magazine or duty free menu is it any wonder nobody buys any duty free goods – nobody has any idea what is for sale. At the end of the flight there was no thanks or goodbye as we left the plane the first time in 35 years I have ever had this. The two cabin crew by the rear doors totally ignored the departing passengers whilst chatting in their own language. Very unprofessional cabin crew that day. On the journey back the cabin crew were much better. There was only one scratchcard run and one hard sell on the breakfast lasagne that ‘melted in your mouth ‘. No thanks. Our real issue as we were waiting in the queue (towards the back) to embark a ground staff came up the line and attached yellow stickers to our hand luggage and boarding pass. She spoke no English, and we eventually worked out our hand luggage (which was all we had by choice) was now going in the hold. This was a bit of a disaster for us as we were now being forced to wait at the baggage reclaim at the other end , a wait which proved to be about half an hour meaning we overshot out car parking time and had to pay excess. Despite this sticker business some people behind us in the queue were removing the stickers prior to embarking and just taking the luggage on the plane anyway. But we played the game and tried to safeguard some delicate stuff we had. Despite this on arrival home we found that some articles were damaged, something that should never have happened in the first place. So, in a nutshell if you are prepared to forsake everything for a cheap flight Ryanair are the best in the business. If the travelling is a big part of your trip, avoid them like the plague. We will be in future and have decided never again. There are deals out there on decent airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Stansted to Jerez
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

Ryanair customer review

(Greece)

Quite nice experience and on-time flight. The crew was friendly but the seats not that comfortable as I wanted.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to CRL
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

Ryanair customer review

(Spain)

This flight was a prime example of how a good crew make all the difference. Some girlfriends and I were on our way to a birthday weekend getaway. The BRU based crew were fabulous, joking with us and even announced the birthday over the speakers. I have never been a fan of Ryanair but maybe changes are happening. Although ground crew was shouting at a pax at boarding so maybe some tweaking needed yet!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAGP to BRU
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

We were very pleased with all aspects of our Ryanair experience both to and from East Midlands Airport and Barcelona Airport last week. The booking, reminders and boarding passes were easily accessed. The staff on the ground and inflight were very efficient and hard working, friendly and pleasant at all times. People had said that due to previous reports about Ryanair, stopped them from flying with the company. We found these comments untrue, and will certainly use Ryanair again. Perhaps, if passengers were to read the full details, instead of assuming, they would have a better view.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Ryanair customer review

(United Kingdom)

2nd June Flight from Bergamo to East Midlands. Whilst in the queue to board a member of staff tagged my hand luggage and boarding pass with yellow stickers. I was just over half way down the queue. All the people around me were being tagged so thought nothing of it. On boarding I moved to my seat half way along the plane. A member of the crew who was stood near to my seat told me my bag should've been left at the entrance and put in the hold. I had at no point before this been told to do so. The aisle was rammed with passengers but she still wanted me to take my bag off the plane. After much discussion I persuaded her to let me put my bag in the overhead where there was plenty of space and I would remove it if necessary. I sat and watched many more passengers board who had arrived much later than me (no stickers on their bags) as it happened there was plenty of space in the lockers so my bag stayed put. I had booked hand luggage only as I needed to be out of the airport quickly. My bag was not oversized and I was nowhere near the back of the queue for boarding. I am not happy that I was made to feel so uncomfortable in front of other passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBergamo to East Midlands
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Value For Money 12345
no
1/10

Ryanair customer review

(United Kingdom)

Glasgow to Bydgoszcz on Friday 5th June. Well this was supposed to be the date at 4.30pm. This was then delayed an hour. So it gets to 5.30pm and off I go to board, all good lets us board the plane. Once everyone is on they then announce there is a technical issue and leave us on a hot plane for 1.5 hrs. They then tell us the flight is cancelled and we need to disembark. Arrange another flight for us at 8.45pm. So we are waiting around for hours with a £3.50 voucher provided for food and drink. Anyone that knows airports knows that this would get you a bottle of water if your lucky! So take 2 go to board for the 8.45pm flight, get to the gate and even though the plane is there they tell us we are not going and no explanation as to why. We then have to go and collect any luggage and when I ask if there is any news get rudely told to go "stand over there!" Finally they arrange to get us taxi's to a local hotel. Well 6 taxi's for a whole flight took quite a lot of time. It's midnight by the time I get there and the front desk tell us we need to be ready for 5am. So get to the airport for 5am, the flight is then put back an hour. Finally time to board and not a member of staff in sight, they finally arrive at 8.30 and start to board us. Once everyone is on board we then have to sit there to wait for "paperwork" and then another passenger. Finally we leave after 9.30am but are then told there are no drinks or food on board. Now these things happen when flying but it was the total lack of care or empathy from the staff and the lack of communication that was the absolute worst. I for one will never fly with Ryanair again, this was the first and last time!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGlasgow to Bydgoszcz
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Ryanair customer review

(Poland)

Flew from Warsaw Modlin to London Stansted. Going back to Warsaw tried to reach Stansted by train operated by Stansted Express. They experienced some problems on that day (6th June) and had delays of up to 120 mins. Managed to get to Stansted one hour before flight, but stuck with security check finally missed the flight. In fact we were at the gate 10 minutes before planned start time. I was accompanied by a group of 10 people at the same situation. Gate was already closed and Ryanair clerk informed us that they cannot risk any delays for those who are late. So far so good, best came at their so called "Customer service" point where pleasant clerk advised me to take Taxi and not to take train next time. Thank you Ryan for that piece of really valuable advise. Next time I am not going to take Ryanair in the first place. You ask about Food and Beverages, they are excellent as long as you buy them at the airport and take with you on board. Similar with Inflight Entertainment unless you treat selling some lottery tickets as entertaining activity, the entertainment is going to be great onboard provided that you prepared something yourself for the trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw Modlin to London Stansted
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Ryanair customer review

(United Kingdom)

Went STN-DUB-STN with both flights not having any incidents although my inbound flight was delayed in a very inconveniencing way. I had heard carriers like this tend to have delays on evening flights but I thought it might be worth at least one try - big mistake! The flight landed so late I missed the last train back to my house, which meant I had to take a bus and add about an hour to my already very late (past midnight) trip home. On my outbound flight the staff also seemed very confused when I asked for an Irish immigration form, as when I got to the airport it turned out I did not need one, and it might have been nice for the attendants to know this type of information for an international flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTN-DUB-STN
Seat Comfort 12345
Cabin Staff Service 12345
Value For Money 12345
no
6/10

Ryanair customer review

(United Kingdom)

Went STN-CHP-STN, with no real incidents on either flight although they both left late. On the way back the attendants 'just happened' to have a UK immigration form as I'm not from the EU so for a bit I thought there might have been a problem. Coming back they even let me check in my hand luggage which actually made things a bit easier which was nice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTN-CHP-STN
Seat Comfort 12345
Cabin Staff Service 12345
Value For Money 12345
no