Ryanair

I booked our flights with Ryanair months ago via their website. All seemed to be fine until I tried to print out my boarding passes that same morning as our flight. I tried several times but their site would not complete the process and I had no choice but to leave for the airport. Ryanair charges for printing up boarding passes at the airport (20 pounds a person) so I went to the customer service desk and explained my situation to them. Without blinking an eyelash, their service person said there was nothing she could do and I had to pay the charge regardless. She even called my honesty into question. While we were waiting in line, we had conversations with 2 other passengers that encountered the same problem. Reviewing others comments online, I can now see that this is an ongoing complaint with Ryanair. I will challenge this charge with my credit card company, but for now I just want to alert others to this scam. This is a budget airline and they live up to the title, the seats did not even recline (at least on our flight) and their customer service should be call customer disservice, just horrible.

On-line check in, bag-drop at airport all good, flight on time. Though its a budget airline, the seat leg room is still good, cabin crew friendly. Ryanair provided the cheapest airfare.

The worst check-in experience I have had. They charged me 40/50 EUR at the airport to check in without any baggage. The inflight experience was poor, the seats look like plastic. Yes its a low cost airline but I have flown low cost airlines and none has been this substandard. Will avoid it by all costs unless they are the only airline flying to my destination.

I flew with Ryanair 6 years ago to Italy and vowed I would never use them again. I broke that vow as they were the only airline who flew into Jerez. They have improved their service both on the ground and in the air. The young crew showed exceptional customer service throughout, smiling and joking with passengers. Hopefully other Ryanair crews are up to that excellent standard. We will certainly use you again after this service, and I just hope it wasn't a one off.

We arrived at Stansted after an earlier long-haul flight from New Zealand. Unfamiliar with Ryanair online check-in and baggage check procedures. Noted one free checked bag (11kg) and was gobsmacked to be charged £50 extra for desk check-in and £45 for baggage check-in. This more than tripled the cost of the flight. Even if I mastered online check-in, I would never use Ryanair again and will advise others to not make the same mistaken choice.

Manchester to Shannon with Ryanair, and the boarding process was relatively smooth bearing in mind the airport was congested. Flight left on time and arrived early so the experience could not be faulted. Scores are based on my expectations for a one hour flight.

Our return flight to Stansted was due to leave Corfu on 20th September at 10.30pm. We arrived on time checked in and flight was on indicator board. Went through security and in to departure lounge indicator board showed delay, one hour later indicator board showed diverted. Ryanair reps were very evasive, passengers all upset given a food voucher for 5 euros could only have bottle of water and cheese sandwich and passengers told flight would not be leaving until 1pm Monday. Ryanair staff said had a technical difficulty passengers told to go to arrivals area. No further information. No reps to be seen and had to sleep, or should I say try to sleep, on airport seats. I am 76 years old and found it very uncomfortable and painful. Monday morning arrived plane on tarmac watched by the passengers was being repaired - okay, there was a thunderstorm on Sunday night but it was hot dry and sunny from 8am on Monday but the plane was still not ready to fly at 1pm. Finally flew back at 3.45pm. Asked for a cup of tea on the plane, told I could have a cup of tea but no milk or sugar on board. Will never use the airline again given forms for compensation not worth the paper they are written on no compensation due as delay was supposedly due to unusual circumstances quite sure they will have received many complaints about this flight. Another plane which was delayed (easyJet) all the passengers on that flight were taken by coach to a B&B and they flew out the following morning long before Ryanair finally flew out.

After paying £70.00 return for my Ryanair flight for travelling in June 2015 I was disgusted and dismayed to find that Ryanair have hiked up their prices for exactly the same travel dates in June 2016 to over £200.00 return. After emailing to ask for an explanation for this extortionate price hike - given that oil and fuel costs are at one of their lowest - I was dissatisfied with their response that they always offer the best price on their website (where else would I be looking?). The following is their list of price determining factors : number of passengers already booked on a flight : flight time : Day of travel : time of year - high season/low season etc. Given that we are travelling on the same flights and the same period which have virtually only just become available I fail to see how such a price increase can be justified other than pure greed and the mindset that they have a captive audience. As the accommodation had already been booked we had no option but to book Ryanair on this occasion but I can assure them that it will be my last flight with them. Shame on you Ryanair and goodbye.

Travelled about 3 times a year for last 3/4 years and found service and punctuality good. Tenerife South to Prestwick on 5th September with family members and unfortunately took a heart attack at cruising altitude. Flight crew and cabin crew pulled out all stops and thanks to their professionalism I am here to make these comments. Ryanair is economy flying but when it came to important issues the staff were well rehearsed and diligent.

First time with airline since 'be nicer to customers' project. Efficient crew, no information from the flight deck after departure, took off late due to slow baggage handling but made up time in the air. Paid extra for emergency exit seats - money well spent. All in all a good experience.