Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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4/10

"departing an awful experience"

(United Kingdom)

We arrived at Stansted Airport in plenty of timing as advised when we booked Ryanair our flight, I could not believe the length of the queue for dropping off the baggage which took ages. After dropping off our suit case we made our way through to security, the queue was horendous where we patiently waited. The minutes ticked past where my partner said we need to board by 08:15, it was 07:50 by this time where we continued to patiently wait. In the end we had to catch a member of staffs attention as it was now 08:10 and the last call for the gate closing was made, we were put to the front of the queue. I have diabetes where I had to hand over my insulin to security as it cannot go through xray, he handed it to a colleague who walked off with it. As I went through my insulin had gone, I asked where's my insulin to which no one knew. I did make some noise about this where I felt I was going to be taken to one side, eventually he pointed me in the right direction to his colleague who had my insulin. After collecting my insulin we had to run from security to gate 30 along with many others, it was horendous. We were a few of the last ones allowed through the gate that morning where the flight was clearly late. Ryanair should have prioritised the passengers who were queuing to get through in time, from arrival to the airport we stood for over 2 hours waiting in queues. Ryanair had a nuber of gates closed on the morning we departed which needs to be addressed, if we had missed our flight we would have had to pay for another one. Cabin crew were fantastic hence my rating, however departing was an awful experience which needs to be addressed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStansted to Krakow
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I got stung for 50 euros"

(Ireland)

Do not book your Ryanair flights through EDreams. They charged me £20 for baggage and for booking the flight. It is a rip off, when I got to the check in. I was told I did not book my bag in and I got stung for 50 euros. Why does Ryanair let a company like this promote them? EDreams can only be contacted via a high premium number and their email is no reply. I know if you get it right with Ryanair it can be a good deal. But the stress involved is not worth it. I would rather pay more next time and have peace of mind.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Bristol
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"intentionally difficult to find "

(Argentina)

I had not done the Ryanair check in online and got charged 45 Euros at the airport just for filling in a form. I feel like this is intentionally difficult to find while buying the ticket. It is also a very "unusual" charge, you are used to paying for more luggage, but it's the first time ever I got charged for not checking in in advance. I hate surprises as a customer, and I do believe they make it difficult for you to find this information on purpose and then benefit from the extra dollars, once you cannot get out of the situation. There's no way to justify a 45 euro charge for printing a boarding pass and checking a passanger in. Almost nobody's 5 minutes are that expensive. It felt close to a scam.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePMI to MAD
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"appalled by their behaviour"

(Australia)

Never again. Not only did they charge me 50 euro at the airport for not checking in online, all of the Ryanair staff I dealt with at Bati airport were so rude and disrespectful towards me. As a young girl travelling alone not knowing the language this was upsetting and extremely uncalled for. One of the worst flying experiences I have ever had. I am really appalled by Ryanair behaviour today.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBati to Rome
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"last time we are flying with Ryanair"

(United Kingdom)

For a one hour flight, Ryanair were not the greatest. It's nothing to shout home about. However, because we forgot to check in online, we were stung with a £100 charge at Luton airport, and this took a big chunk of our holiday money. The flight was smooth, and we were glad we booked priority seats, because flying with Ryanair before, we were well aware of how uncomfortable the seats can be. However, they are not exactly the most comfortable of seats at the front row too. The staff were very nice. The price of the food was too expensive. It cost us £5.50 for a ham and cheese panini, which was priced as €5 in the brochure. Our flight was £200, and all of those charges on top of that was not worth the time or day for a one hour flight. After going through that, this is the last time we are flying with Ryanair.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Dublin
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"called my honesty into question"

(United States)

I booked our flights with Ryanair months ago via their website. All seemed to be fine until I tried to print out my boarding passes that same morning as our flight. I tried several times but their site would not complete the process and I had no choice but to leave for the airport. Ryanair charges for printing up boarding passes at the airport (20 pounds a person) so I went to the customer service desk and explained my situation to them. Without blinking an eyelash, their service person said there was nothing she could do and I had to pay the charge regardless. She even called my honesty into question. While we were waiting in line, we had conversations with 2 other passengers that encountered the same problem. Reviewing others comments online, I can now see that this is an ongoing complaint with Ryanair. I will challenge this charge with my credit card company, but for now I just want to alert others to this scam. This is a budget airline and they live up to the title, the seats did not even recline (at least on our flight) and their customer service should be call customer disservice, just horrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStansted to Zaragoza
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"the cheapest airfare"

(China)

On-line check in, bag-drop at airport all good, flight on time. Though its a budget airline, the seat leg room is still good, cabin crew friendly. Ryanair provided the cheapest airfare.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Dublin
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"worst check-in experience"

(Pakistan)

The worst check-in experience I have had. They charged me 40/50 EUR at the airport to check in without any baggage. The inflight experience was poor, the seats look like plastic. Yes its a low cost airline but I have flown low cost airlines and none has been this substandard. Will avoid it by all costs unless they are the only airline flying to my destination.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePRG to BRE
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"improved their service"

(United Kingdom)

I flew with Ryanair 6 years ago to Italy and vowed I would never use them again. I broke that vow as they were the only airline who flew into Jerez. They have improved their service both on the ground and in the air. The young crew showed exceptional customer service throughout, smiling and joking with passengers. Hopefully other Ryanair crews are up to that excellent standard. We will certainly use you again after this service, and I just hope it wasn't a one off.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJerez to Stansted
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"gobsmacked to be charged £50 extra"

(New Zealand)

We arrived at Stansted after an earlier long-haul flight from New Zealand. Unfamiliar with Ryanair online check-in and baggage check procedures. Noted one free checked bag (11kg) and was gobsmacked to be charged £50 extra for desk check-in and £45 for baggage check-in. This more than tripled the cost of the flight. Even if I mastered online check-in, I would never use Ryanair again and will advise others to not make the same mistaken choice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Budapest
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no