Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1576 reviews
5/10
3 star Skytrax Rating
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2/10

Ryanair customer review

(Australia)

I was catching the morning flight from Barcelona to Rome with 3 other companions. We sat awaiting to board when the call came up. We watched the farce play out as passenger after passenger wrestled with their carry on to shove it into the small regulation box. If they couldn't get it in the little metal box they got fined. As the line finally whittled down we decided to board. They don't turn on the air-conditioning until the plane is in the air. It was then we realised that the seats were not allocated first come first serve. We had to hold our carry on on our laps. I looked above me wondering why we couldn't put our carry on in the overhead compartments. Finally the aircon came on - just about the same time the captain started advertising the sale of scratchcards.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

Luton (LTN) - Ireland West Knock (NOC) return from Friday to Monday September. Great fares for the return flights. Excellent service as usual on this route. On-time departures and arrival. Attentive and friendly cabin crew. The Ryanair Station Staff at Knock were efficient and professional as well as helpful. My expectations are always met. Fully recommend Ryanair and always look forward to travelling with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Ryanair customer review

(Denmark)

Flew BLL-STN. Flight was almost on time and the value for money was very good. Ryanair dropped the price of the tickets by 60% after I bought them. I am almost fluent in English and have visited more than 10 countries but I could only understand 20% of what was said in the cabin. I could feel my legs 50% of the time and was constantly asked to buy first hot food cold food Standsted express tickets lottery tickets Ryanair mobile and so on! It was really disturbing!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Stansted to Rhodes on 14th September 2013 returned on 28th September 2013. Very pleased with everything flight on time easy check in friendly staff lots of leg room in economy would thoroughly recommend no problems at all. First time travelling with Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(Portugal)

Flown this week from Oporto to Barcelona and back. Being a first-time flyer I certainly don't have the experience to compare it with other airlines but I must say I don't get what all the fuss is about. Everyone seems to hate Ryanair and I had a very pleasant experience with them. No troubles with luggage we weren't even asked to measure it or weight it at boarding though I understand that was a stroke of luck. Staff were very polite and nice the only rudeness I witnessed were from the passengers themselves mainly some who had the luck of boarding with clearly oversized bags and then were surprised when they didn't fit in the compartments. Seats were comfortable they are no tighter that the average bus/train seat I was expecting much worse from all the reviews I read. Flights arrived earlier than the quoted time. They do play a lot of ads during the flight for their services but you aren't forced to buy anything and the staff doesn't get all in your face with it. All in all a very pleasant flight. I could have never afforded the trip if it wasn't for Ryanair. Just don't go to one of their flights with your mind set on trying to beat their system. If you want it cheap then you must abide by their rules. If you don't want to be bothered with that just go with the pricier airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Ryanair customer review

(Italy)

BGY-DUB return. Reserved seat 1A with priority boarding included. They apply competitive fares. Everything worked properly pleasant flights young and professional crews both ways. Flights on time. Recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Flew to Treviso with them from Stansted hopefully will never have to fly with them again. Awful airline most uncomfortable flight seats ever anything over an hours flight on those seats it makes the journey painful. The staff are awful but then again they probably get treated awfully so don't expect them to really care.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

London Stansted to Seville and return 18-26th Sep. It seems that to supplement the apparent cheap fares they look for any and every excuse under the sun to get money out of you. We did not have the ability during our trip to remote Spain to pre-print the boarding passes thought this would not be a problem as we had flown with a world class budget airline Air Asia earlier in the year and they provide machines at the airports to check in or you could use you smart phone to display the barcode. Ryanair charged us 140 Euros for two boarding passes which took the girl at check-in 30 seconds to do. This was as much as the return fares from Stansted to Seville. Surely a charge must reflect the effort or cost associated with providing the service. They then bombard you before and during the flight trying to make you buy more rubbish from them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Having flown Ryanair before I thought I knew what sort of flight to expect sadly this airline has gone from bad to awful. I boarded with my hand luggage having been meticulously measured and weighted by staff at the gate to find a free for all frenzy aboard. The over head luggage lockers were already full with many people still clutching bags in the aisle. Eventually after finding a vacant seat I asked the attendant where I should place my bag. I was told to put it under the seat in front of me I tried it didn't fit the attendant tried it still didn't fit so I was told to put it in the space between the seats. I questioned where I would then put my legs to be told that I would have to squeeze them in on top of my case. I said that this was unacceptable for a 2.5hr flight to be told that it was by own fault for not booking priority boarding and that my luggage would be off loaded if I did not comply! I refused pointing out my bag was within the correct size only after some adjacent passengers chipped in did the steward seek to put my bag elsewhere. On the way back the flight was not fully booked so staff sectioned off a few rows of seats just to make sure no one enjoyed any extra space they had not paid for - talk about no frills this is a whole new level.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

Ryanair is cheap so you gt what you pay for I use them many times a year I can go home and get away for a cheaper price than a train ticket to London from Manchester. I really don't understand people who don t like it each time I travel the planes are full so they must be doing something right! Don't like the price of the food on board! Don't buy then! Bring your own! No much room for leg! Come on! The journeys are always short how much room do you need for a 2 hr flight! Ryanair is convenient and cheap I am just a bit upset by the fact that some routes are not used in the winter! I fly for business about twice a month and use various airlines from Manchester and to be honest the difference between KLM and Ryanair for example is a free juice a muffin and about 300 quid. The same people moaning on this page will fly Ryanair again because they are the cheapest and people like cheap!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes