Ryanair

I had a negative experience with Ryanair. On arrival to the airport I was informed that I had not checked in online and there would be a 47 Euro charge to do so at that time. They claim they sent me an email alerting me to this request. I then discovered the request at the very bottom of a lengthy email which I needed my reading glasses to see. The email heading was that of a receipt for my flight, following which there were large, bright colored advertisements and after that offers to increase legroom, check in extra baggage etc. All of these were prominently displayed. The heading of the email had nothing to do with checking in online. I was refused boarding unless I paid the extra cash by the haughty person behind the desk - I simply left and took a cab back to Porto. This type of deceitful behavior on the part of Ryanair deserves special mention.

Cheap airline with no frills flying. Flew Ryanair for the first and last time while in Europe. Had been warned prior but didn't think it would be a bad experience so opted for the 2 hour flight. Had paid for costs including additional baggage upgrades online, but was still asked by gate agents to pay for additional weight (despite internet agent telling me otherwise). Was rather upset with Ryanair. Overall, flight was mediocre and cabin rather dirty (food from prior flight still on floors). Agents not really attentive and overall more concerned with getting flight over with rather than helping customers. Seats were leather but thin and poorly cushioned. Stay away from this airline as the pricing is fool's gold.

The flying experience was nice and much better than expected, this being my first Ryanair flight. Reason being I had booked a flight (bus flex) for my daughter and her friend (14 and 15 yrs). During the booking no "warning" was given and also while trying to checkin, which did not work, no mention of the fact that children under 16 are not allowed to fly without anyone above 16 in company. By chance parents of the friend found out under AGBs that our children are not allowed to fly on their own. With repetitive chat, call and email I am told - it is written in the AGBs! Ridiculous - if you would have children stuck in a foreign country without money and place to live you give a damn to AGBs which are almost always ignored anyway. I had to break my schedule, spend hundreds of Euros to just pick up the two experienced travellers vs many above 16 I know who cannot travel alone. If Ryanair wants to stick to this ridiculous rule, they ought to find a way to cleary and "loudly" inform during the booking. If I had not been able to pick them up, the expensive bus flex tickets would also go waste. All just because I did not see a need to read the AGBs!

Aircraft clean and departure on time. Check in was ok, but ground staff not very customer service oriented. Cabin crew gave a friendly welcome when boarding. During flight no free foods/drinks, but for sale. After service was finished I noticed two of the cabin crew sitting on boxes in the galley playing games on mobile phones which is not very professional. I gave 5 star for seat comfort as I booked a seat in first row / emergency exit row with a lot of leg room.

We haven't flown yet, the flight fr5995 from Madrid to Stansted due to go at 13.35 was first delayed 6 hours, and now due to go at 23.30 - its now 18.40. No info or updates, one measly food voucher that covers a sandwich and coffee. They could have let us all on a later flight and put those people on our later one, but that would have meant 2 plane loads of disgruntled travellers. Never again with Ryanair.

Utterly stripped-down and basic flight as usual. Very restricted legroom. No hot drinks, not good for a 3.5 hour flight. And why allow huge hand luggage into the cabin then demand that people with smaller bags put them under their seat when there's hardly any legroom? Ryanair is flying at its least pleasurable.

We flew Ryanair from Bristol to Limoges and returned the following week. This airline went out of their way to accommodate my disabled wife and her equipment.

London to Dinard return. Only fly with them because convenient airport not far away from where I was going. Short flight of 55 minutes. But constant announcement, some crew with poor level of English including the one in charge. Very poor customer service. On landing on the second flight was seated toward the back and heard crew conversation that was not what pax want to hear, then they were more interested in checking their phone than saying good bye to the pax. Very unprofessional. Only consider flying with them if it's convenient but otherwise forget it.

Smooth and easy day excursion to Rome from Athens which cost 39.98 EUR return. Some lining up, but no delays and arrival on time both ways. Crew are trying to sell products all the time, but not too pushy. Food sales very expensive onboard, so shop your food/drinks before entering the aircraft (for example a bottle of water is 3 EUR, whilst in Athens airport 0,90 and in Ciampino airport 1,50). More relaxed with hold baggage than they used to be. Read the rules carefully, as any mistake can be paid harshly. Overall a pleasant ride.

First time on Ryanair for some time. Had previously had ok flights and one awful flight a few years back. Booked Business Plus to get luggage allowance and more leg room included. Confronted with large queue at Lanzarote airport, however this moved pretty fast. Boarding started on time and having priority boarding meant we got to spend longer on a flight of stairs before boarding started. Seat 17b had lots of leg room and was comfortable. The best part of the flight was the Spanish cabin crew who were very good/friendly. Purchased ham/cheese croissant and tea which were both enjoyable, we were kept up to date by flight crew on arrival times and landed on time. Overall a much better experience than before with Ryanair.