Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1599 reviews
5/10
3 star Skytrax Rating
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Ryanair customer review

(United Kingdom)

My son has just returned from a school trip to Italy. They flew out with Easyjet to Sorrento and back with Ryanair from Rome. We had been told that the maximum hold luggage was 20kg for both flights. Going out was no problem but coming back became a nightmare for him. His suitcase weighed 15.9kg at check in. His case was weighed on 3 different machines which all gave different weights. The person behind the desk was not helpful and told him he would have to pay 70 euros for excess my son informed the assistant that he had no hand luggage which would have given him a further 10kg. But all this person wanted was money from him my son's teacher then became involved. In fairness to him he himself refused to allow my son to pay the excess. My son had to open his case and thankfully some of his friends took items out and carried it through in their hand luggage. All the time this was happening my son was being made very aware that the flight would close soon! Personally I would never book with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Stansted to Barcelona (Reus) FR3842 outbound 25/10/13 FR3842 return 28/10/13. Although I had checked in online I was unable to print a boarding pass do to a non working printer. This did not concern me as I knew there were PCs at the airport. I was stunned to discover that Ryanair locks the ability to print a boarding pass within 2 hours of flying. I was absolutely livid when I was told that I would have to pay £70 to have Ryanair staff print a boarding pass or more accurately give me a code which I had to take to their computer terminal and print my own. Outrageous.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money N/A
no
1/10

Ryanair customer review

(United Kingdom)

I set off from Stansted to Madrid last week only to be forced to pay £70 at the point of entry because I could not print out the boarding pass due to complications on how to go about it. On return I tried to print out another boarding pass but still not possible I went to the airport a day before my departure in there desk but nothing came out of it. The next day I was made to pay another Euro 70.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
5/10

Ryanair customer review

(United Kingdom)

I have just flown from Dublin to Manchester. It was my first time flying with Ryanair and I really wasn't looking forward to the flight as I have heard many extremely bad reviews. The flight in all honestly was not a bad flight we arrived 15 minutes early into Manchester and I have no complaints regarding the crew on board they were pleasant and polite. This company have a terrible reputation for trying to get money any which way they can however if you read the terms and conditions properly there should be no reason for you to part with your hard earned cash. The seat pitch was fine for me a female at 5ft 4 inches and for the 45 minute duration but I can imagine it must be extremely uncomfortable for men as I can imagine if you tall it would be awful for those longer flights. One thing which I really didn't like was the non-existent seat allocation. I felt as if I was part of a cattle herd trying to get on board as people had started to queue an hour before we were due to depart to ensure families got seats together. Ryanair overall is not terrible you get what you pay for. They are a budget no frills airline and I think people tend to forget about that. There is no inflight entertainment not even an inflight magazine people who expect these things really need to remember how much they paid for the flight. I will fly again if they are the cheapest option.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

We have chosen to fly with Ryanair from BRS-Chania (Crete) in August 2014 they were at least £300 cheaper than the alternative easyJet flight from BRS-Heraklion. The flight times were perfect too. So we booked with them due to recommendations cost and convenience. The charges are clearly outlined on the conformation e-mail that you must print the passes before you reach the airport! In my opinion people that turn up at the airport without their printed pass are asking for the extra charge. If you don't have a printer then pay for check-in at the airport! Everybody knows Ryanair is about cheap basic travel and if you're expecting anything different then you are ridiculous. I very much look forward to flying with Ryanair.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Travelled from Stansted to Palermo return. Website very unclear over charges resulting us having to pay 150% more for bag on return! No Ryanair employees at airport. Return late due to earlier problems at Stansted - these things happen but nearing arrival at Stansted passengers asked to pick up all rubbish from under seats as the crew didn't have time at Palermo! Stunning way of showing that the customer is important. Try and complain online next day? Virtually impossible! No in-flight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United States)

We just had a flight from Rome to Madrid a few days ago and needed to do my online check in. Me and my mother did the check in through the website and through the iPhone app and waited for the confirmation email the night before the flight. We never got it. Being tourists we don't know where to go or complaint and get the issue resolved so we head to Ciampino airport to be informed that without the printed boarding pass we have to pay 70 EUR for the boarding pass. If I didn't get the email even 8 hours after checking in online what am I to print if I never received anything. No customer service at Ciampino no Ryanair employees on site.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

FR 3232 departed from Manchester to Malaga on 13 October and I returned to Manchester on 17 October on flight FR 3209. This airline is dreadful passengers are packed in like sardines due to a shocking seat pitch cabin crew trying to sell you something from start to finish. Food and drinks well overpriced. First time flew with them but never again. Absolute rubbish.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

I have never been spoken to so rudely or treated with such contempt. I understood I should check in online but as I had problems printing this I was lead to understand that all details would be held by Ryanair and this would be fine. The staff were rude and unhelpful. When I requested assistance printing in the airport I was sent to customer services only to find that they did not open until 06.00 my flight was at 05.55. My partner and myself both have eye problems and when I again requested some assistance I was very curtly told "just put your glasses on". We struggled to use the PC only to discover that the printer was in fact out of order. I was left with no option but to pay £140 for two boarding passes to be printed at the touch of a button. We eventually got ourselves and a single case weighing 20.03kg on our way to Corfu. I was therefore totally amazed when the same case minus two pair of shoes that were thrown away and toiletries that were used weighed 22.50kg. I would have assumed this wasn't possible but at Ryanair anything can happen.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
2/10

Ryanair customer review

(United Kingdom)

We travelled as a party my child who is only 10 and had never flown before couldn't sit with me or her dad as there was no seats my nephew wasn't with his mother either - I could'nt believe how we were all separated from each other and a child sitting without a parent. I was annoyed that there was so many seats at the front of the plane where we could have sat together but had rope around them. The crew were rude and not helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money N/A
no