Ryanair

This was my second time with Ryanair and I was positively surprised. First flight on time, no problems, aircraft clean and very basic but good service. Crew were friendly. Return flight was delayed because of a mechanical issue but we were boarding the plane just 45 minutes later. We arrived 20 minutes delayed in Barcelona. Again good service, clean aircraft and friendly crew. Ryanair are getting better.

Ryanair from Cologne to Warsaw. We departed and arrived early which was great. The seats weren't particularly comfortable but you get what you pay for I suppose. I was glad that our flight was only 90 mins as even I found the leg room quite small (and I have very short legs). We had no problems stowing our luggage in the overhead lockers (which we had carefully measured to ensure it was the correct size after reading too many horror stories of people with oversize cabin baggage). The flight attendants were friendly. We hadn't realised we needed to have our boarding passes stamped by a visa check person at the Ryanair desk before security (it was on the ticket but we just hadn't read it). We were lucky that the staff at the gate kindly offered to do the visa check for us instead. Considering the cost of the flights I would consider flying with Ryanair again but only for very short trips.

Generally I don't expect much from Ryanair. However, when travelling on a flight from Cork to Stansted London last week, I came across the most disinterested, rude and incompetent air hostess I've ever had the displeasure of witnessing. Not only did she not greet anyone, she was rolling her eyes throughout the safety demonstration she was performing - the only thing she was demonstrating was how bored she was! However, the cherry on top was that she broke a bag! She broke the handle off a bag when closing the over head bin, picked it up from the floor and shoved it back in beside the bag as if nothing had happened! I was outraged and I wasn't the only one. So what is the procedure when a member of staff breaks a passengers suitcase? Hide the evidence and hope nobody notices? The only brief moment this woman cracked a smile was when everyone was getting off the plane and she was glad to see the back of them. So unprofessional, to say the least!

MAD to Palermo with Ryanair. Seasonal summer flight. Many people bought priority boarding service making priority boarding as crowded as normal boarding. Plane was delayed for 30 minutes, but somehow arrived only 15 minutes late. Baggage was delivered fast. No complaint on this low-cost carrier.

I started avoiding Ryanair scared of the way they used to behave with passengers but I increased the number of flights and it is worth it regarding cost and time. Last friday our flight was diverted to Bilbao because of the weather, and Ryanair set up buses to Santander and sent an email apology for the route change. I will continue flying with Ryanair if things keep at least at this level.

Flew Ryanair from East Midlands to Dublin. For £25 for a day return and both flights early I am not sure if there is anything negative to say. The plane was clean, it was cramped but only took 45 minutes. Both flights were smooth. Enjoyed seeing a friend in Dublin, did some shopping all made possibly by budget carrier. For paying next to nothing and having both flights early I thought it was very good.

Tried to check in online for flight from Brussels to Barcelona but it kept trying to charge for seat assignments, we feel these add on charges after purchasing tickets is a "bait and switch" tactic to sell tickets. Therefore we decided to check in at the airport. The clerk at Ryanair was not helpful and told us we had to check in at another counter managed by SwissAir. We were there almost 2 hours ahead so when we went to check in we were told that there is an extra fee for checking in within two hours of flight. €45 per person. We were shocked that there was this sort of fee enough so that we will never use Ryanair again. The service was mediocre on the flight, the seats had little leg room (good thing we are not large people). Luckily the flight was short.

Several leisure flights in last year from two Italian airports (Venice Treviso and Trieste). After several bad experiences with Alitalia switched to Ryanair. All flights on time (most of them with early arrivals) and great airport service, especially in Treviso. With the new approach, much more passenger friendly attitude when it comes to the cabin luggage and assigned seats they really made a huge change. A bit worried before the last flight from Treviso to Tenerife South due to 4+ hour duration of the flight, however also this flight better than with traditional carriers. On time, both cabin crews extremely nice, even the seating not bad, mostly due to non-reclining seats. Good job.

Luton to Lanzarote. We travelled as a family 2 adults and 2 children, our 10yr old child is a wheelchair user and has to have special assistance. This includes taking his wheelchair onboard via an ambulift and lifted into his seat and clearance for a weeks worth of liquid medical feed to be brought on board as well as clearance for a lithium battery charged feeding pump. He also has a specialist chair to sit in the aircraft seat and has to have a luggage waiver letter due to the feed. We were dreading the flight and of all the thing that could go wrong as something always does and has with other airlines. I was particularly worried as this is the first time we have flown with our son on a budget airline. I cannot praise them highly enough, their special assistance staff were great and everything was in place and nothing at all went wrong for the first time ever. Well done Ryanair, so pleased we are flying with you again in April.

Dublin to Leeds early morning Ryanair flight delayed due to the plane needing to be de-iced in Leeds before flying to Dublin. Apart from this unavoidable delay everything else was fine with the flight which was full and managed efficiently by the crew. Great value.