Ryanair

✅ Verified Review | Weekend booked with my family, allocated different seats round the plane, asked if we would like to sit together for extra charge. When we got on the plane I was sitting with a family that were scattered round the plane, talked to 2 other family's with the same issue. This would not have annoyed me but I had a free seat beside me, my sisters had free seats beside them and also my mother, so it looks like we were deliberately seated at each ends of the plane. This isn't such an issue today but I will definitely pay extra to fly with another airline when I bring my children.

✅ Verified Review | We fly a lot. We have flown with the best, Etihad, Cathay, Singapore Airlines, Emirates etc. We have also flown with many budget airlines around the world. We can now say we have flown with what must be, the worst airline on earth. We were in the middle of a cruise with no internet. We docked at Ibiza and went for a coffee. Whilst there we got internet access and received an email from Ryanair saying if we didn't check in, we could be charged $50 Euro each. To our disbelif, we tried to check in online but at the final stage, we were kicked out of the website. We tried several times. At that time there was a global virus effecting everywhere and our search engine Google was not allowing us to access many websites. We were in the Ryanair website but could not complete the check-in. We eventually gave up and decided to try later. Our next stop was Palma where we departed the ship. As we did not have internet access, we decided to get to the airport early so we could hopefully complete check-in well before the 2 hour window Ryanair gives. We arrived at Palma airport 2 hours and 40 minutes before our flight. We waiting in the check-in queue for around 25 minutes. When we finally were called we explained to the check-in lady that we could not check-in as their website wold not let us complete the checkin the day before. She then went out of her way to try and check us in on our mobile phone. She gave us the thumbs up, but then she must have had the same problem. She tried again but could not check us in on our phone. With 8 minutes before the the 2 hour window, she gave up and said sorry you have 8 minutes good luck. We tried but could not check in on time. Then we went back to the check-in counter and the lady gave us a docket to go to the service counter to pay the $100 Euro ($50 x 2). We walked to the service counter and stood in line for another 15 minutes. We paid $100 Euro because we had no option. When we originally booked this flight, we had other options and wow didn't we regret flying this airline. Whilst waiting in the check-in queue and the service counter queue we heard complaint after complaint about the service/procedures. When we boarded the plane, we saw the seats and could not believe our eyes. The tightest seating I have ever seen, including all the Asian airlines. Scattered crumbs, loose hair and rubbish on just about every seat. I brushed the food off our seat and then thought to take a photo. I wished I took the photo before? When you view the seat photo, the yellow is the head rest of the seat in front. This will show how tight the seats are. The plane looked dirty. As we sat down we heard a lady with a British accent discuss the lack of baggage storage. She had a small bag. The Ryanair stewardess said "bad luck, take your seat". The lady passenger yelled "Typical Ryanair" The photos attached show the condition of the plane. The seating stunk, worn leather. So on top of an extra $100 Euro we flew the longest hour of our lives and were counting the seconds to get off. Thankfully there were no more dramas after we landed. Do not fly this airline. The response from Ryanair was a standard reply and we could tell they did not read our email. Now we can brag about the best airlines and the absolute worst - Ryanair.

✅ Verified Review | Memmingen to Dublin. My boyfriend bought me 200 euros worth of Ryanair flight vouchers for my birthday last year. When I tried to use them to purchase a flight, they wouldn't work. I spent hours and a couple of days with customer service trying to get them to work. Over time, flight prices go up, and they were not offering any solutions. They kept blaming my browser, although I had tried it on various computers, phones, and browsers. Ryanair refused to refund the gift vouchers that didn't work and they refused to book the flight for me. Finally, their solution was for me to purchase the flight with my own debit card and then they would refund the money. I did this, and I did not receive a refund until a month later after having to contact them multiple times to get the refund. In the end they did not refund the full price paid with my debit card. The flight I purchased was less than the balance on my gift vouchers, so I should have gotten new vouchers with the remaining balance according to the terms of the gift vouchers. But, the gift vouchers expired during the time it took them to refund my money, so I guess that money is just lost. I have filed a another claim to try to request the full amount be refunded to my debit card and to receive the remaining balance on new gift vouchers, but after the experience I have had with them, I do not expect to ever see it. Flyers beware!

✅ Verified Review | Berlin to Stansted. We purchased Ryan Air tickets for this leg of our flight because they had the best price. We bought the tickets several months in advance. Forty-eight hours before the flight I got an email saying that we had to pre-check-in to avoid a 50 Euro additional charge. I used my cell phone to go online and do this, but when I got to the website I went as far as I could with the pre-check-in and thought it was done. I clicked on every button that seemed to advance me to the next part and then came to the end. When we got in line to check in we were told to go to another line where we learned that the pre-check-in never went through, so we had to pay an additional 50 Euros for each ticket. There were also others in the same line who had the same experience. When we finished the trip I wrote to Ryan Air about it and got back a curt letter saying there was nothing wrong with their website, and that they would not reimburse us. I think this is just a super-sneaky way of getting more money out of some customers. So beware!

✅ Verified Review | Flew Beauvais, France to Lisbon, Portugal. We followed all the guidelines to save money - printed our own boarding passes and made sure our luggage was allowed in the plane. The ticket was cheap, staff on ground and in the plane were friendly and seats were fine. The plane arrived 20 minutes early at our destination and we had a very positive experience. We used Ryanair again in July to fly to Bari and had another positive experience. Thanks Ryanair for making it affordable to fly and making it a positive experience. We will be back.

✅ Verified Review | Berlin to Rome. In future I will avoid this airline at all cost. They charge you a fee if you don't check in online, but arrive to check in at the airport. The fee is so high, €100 for a couple in the same booking. That was practically the same price we paid for the tickets.

✅ Verified Review | Ryanair is the worst airline. They will literally make you pay for everything. I went to Rhodes from Athens and then Athens to Santorini with the same carry on, and on the way back to Athens from Santorini staff said that if my carry on does not fit in their thing that "measures" our bags I'll have to pay 60€. My carry on was less than 2 kilos. I made it fit and guess what - they didn't have any space in the plane so I had to put it with the checks bags anyways. Ridiculous. Also if you forget to check in 2 hours before they charge you 60€ again to check you in. I've traveled with so many different airlines this one was far the worst one. Not recommended.

✅ Verified Review | Athens to Stansted. Excellent, efficient service on board. Food options to buy on board not bad at all, and not particularly expensive. The plane arrived 20 minutes early. Quick deplaning and leaving Stansted airport. Hand luggage was checked onto the plane without any issue. Plane new and clean, decent seat space, the only issue being that you cannot recline the seat. As they were half the price of the competition, will happily fly them again. Athens airport gate was a very long walk, but that is the fault of the airport, not the airline.

✅ Verified Review | Flew Ryanair from Dublin to Glasgow. Nothing to complain about. 1 adult and 2 teens to Glasgow just cost 50€, so great value for money. 12€ to prebook seats. Don't expect to sit with your family if you don't prebook in advance. You get what you pay for. 2€ per person each way is great value. Staff were friendly both ways. Plane and seats were meh, what do you expect with Ryanair anyway.

✅ Verified Review | Edinburgh to Dublin. Nothing but grief and trouble from the start - extras for everything. We are pensioners not geeks and the Company refused to help stating' Do it online'. Very rude staff at Dublin airport and in several, poor English skills. We were so traumatised by the whole event we return with another airline. You can't say you get what you pay for because its not much to start with. Never use them they must hand pick the rudest staff in the country.