✅ Trip Verified
| Johannesburg to Lagos via Kigali. My first time flying with Rwandair was a worst experience ever that l received from any airline. On the 21 December 2019 the aircraft had to leave at 3am we ended up leaving OR Tambo airport in JHB at 6:30am. Delays do happen but what was so disappointing not even an sms was sent to notify us about the delay. What was worst as you check in nobody tells you about the delay, as soon as they finished checking us in we were told there was a 3 hour delay. Would it has been more professional if we were told before check in.Besides me and my 2 kids l had another 7 family members on board that l convinced that lets try Rwandair for the first time. Finally we left, as we were collecting out luggage in Lagos some of our luggage was left in JHB, l was on my way to Benin City which costed me to come back the following day for my luggage, all they say we are sorry about the delay. We stayed like fools at OR Tambo. We pay for our fares we need to be treated with dignity and respect. When we finally got to Kigali we were rushed with the announcement this is the final call for Lagos passengers, they could have made arrangements with customs that we go through first because they knew about the delay way early. The immigration slips were not even supplied during flight from OR Tambo we wasted more time completing that upon arrival in Kigali. Very disappointing experience.