✅ Trip Verified
| Flew on a narrowbody B737-800 at midnight on 2 March 2019 from Kigali to Dubai. Direct flight (in contrast to fly opposite direction). This aircraft has no lie flat seats which is a disaster for night flights. I purchased the ticket in faith of their refurbished A330, but they made an equipment change obviously due to low load. Check-in online is a joke and waste of time: after filling some 7 pages with info online they eventually laconically inform that “check-in must be done in Airport”. Worst: landed in T2 in Dubai, which is a messy LCC terminal and fought my way to T1 for onward flights. Homepage misleading and systematically hide info on booking class. Even their most expensive bis-ticket give only few miles which furthermore only can be used on Rwandair. Lounge in Kigali is fine but they have blindfolded all windows with tape to deprive passengers any view of tarmac which is painful, embarasing, and a misunderstood security issue. Luggage checked in to next destination only, thus had to fight again in Dubai for further luggage transfers. These 6 issues deprives rating 6 points of 10, leaving us with a poor score of 4. On the brighter side is the nice atmosphere onboard, great traditional Rwandan decorated interior in business cabin: FA’s were great and well caring. Champagne and welcome drinks provided. Menu cards and drink lists provided. Sparse supply, e.g. only one kind of beer and only two dishes offered for supper (only 2 options). The food was only passable but plenty. Breakfast of poor quality. Punctual airline with stunning, tall statured FAs. However, their flight equipment is limited and they are not attached to any airline alliance, thus miles earning is only for their Dream Miles Program, which is very stingy with miles even for full fare business tickets. Will chose Kenya Airways and Ethiopian in future despite detours (over NBO or ADD) as they are considerably cheaper and mostly have a better product.