Royal Jordanian Airlines

✅ Trip Verified | My flight from London to Amman and the return flight were all good. Clean comfortable plane, half full on the outbound flight and full on the return. Polite friendly cabin crew. The flights left and arrived on time. Choice of hot meal. Basic but ok entertainment system. I couldn't fault them and they compared very favourably with British Airways who now only serve a bottle of water and a bag of crisps on this route which, for a 5 hour flight arriving into Amman after midnight, is outrageous. All in all a pleasant experience

✅ Trip Verified | After checking in and checking a bag on my return flight to Rome, via Amman Jordan, Royal Jordanian most likely canceled the flight and left many of us sitting at the gate, where there never was a plane at the end of the "passenger walkway" nor any boarding done at the deserted embarkation desk, at the time of boarding and departure. They then ridiculously claimed That I had missed the "boarding call" for flight RJ735, sitting right in front of the Gate. They are a pathetic group of liars. Now they are refusing to refund the unused part of my ticket and cost of flight on Qatar Airways I incurred to get Home.

Not Verified | The absolute worst round trip from Los Angeles to Amman in my life. The service is horrible on both ends. From the start of the trip until I arrived and the same coming back. Cancellation and non organization. Just chaos. They tell you one thing on the phone and the complete opposite when your under the gun at the airport. They make you wish walking was the best option of travel. It’s the most disappointing experience of travel I can ever think of. Nightmare experience.

✅ Trip Verified | I won't travel with them again. My luggage was missed during my flight and it's been 4 weeks now, I didn't receive them. I made a feedback online and i was surprised that they marked my complaint as solved although i didn't receive my luggage yet. Their customer service are not helpful, their call center is not answering most of the time.

✅ Trip Verified | Have 10 luggage allowance but used only 8, in addition to frame. When I wanted to check in at the seventh circle office, they told me that the frame will not be allowed to board the airplane because the sum of dimensions is above 205 cm (it is 240 cm)! I see people check in way larger items and bulky luggages. Even if you think of luggage dimensions sum, it would be more the frame’s. I keep hearing that Royal Jordanian is the worst airline to fly with and didn’t believe it till I experienced their customer service! Will not fly with them again.

✅ Trip Verified | First time I travelled through this airline, aircraft are too small, dirty seats, no multimedia. And while returning from Istanbul they lost my luggage which I get after one day. The problem is their mismanagement at Jed airport, almost 30 passengers luggage was missed and there was no one at airport to log the complaints. We have to wait 3 hours to complete the process. And once luggage arrived at airport they didn’t even call me. I just roamed around at airport and luckily found my luggage.

✅ Trip Verified | The worst airline, customer service, and experience ever. it's shameful how bad their customer service is. No response to our emails or calls. I had to pay for a whole new ticket on another airline to return back to Chicago. We were not able to get our money back because they would never offer anyone a refund. We will never fly with this airline again!

✅ Trip Verified | It’s the worst airline. I bought a return ticket from Dubai to Larnaca via Amman. There was a 3 hour delay in Amman, the food was terrible, the staff was rude and not providing any clarification for the delay. In addition, tv was not working on the first half of the route, and their was no tv on the second half of the route. Upon return from my trip, another 2 hour delay in Amman. Moreover, upon arrival to Dubai, my luggage was lost that Was not found till current date. This is a terrible airline.

✅ Trip Verified | Detroit to Beirut via Amman. I've booked a ticket on Sep 4th from Detroit to Beirut through Amman and a stop layover of 4hr at Amman Airport. For no reason, they rescheduled my flight from Amman to Beirut and so the stop over is now 12 hrs instead of 4hrs. If I need to remodify the booking to have a shorter layover, they told me I need to pay an extra 250 USD for a fault that is not my own but because of this airline. And every time I complain that it is not my fault that the flight has change, the customer service would simply hung up on me unexpected. They hang up on me twice and I'm not flying through Royal Jordanian but though another airline. Thank you for losing a customer.

✅ Trip Verified | Amman to Dammam. Very bad. No one picks up the phone. I sent an email to customer service no one replied. I went to the Royal Jordanian agency in Khobar and the officer told me you are the fourth one this afternoon who didn’t receive his luggage and good luck if you’ll have it in 1 month. The airport officer sent them and email to find out wherever my luggage is and no one answered. I don’t recommend this people as they are unprofessional and not responsible at all. My worse experience ever that was the first and of course the last time I’ll use their service.