Royal Jordanian Airlines

Amman to Amsterdam Jan 2012. Flight should have taken 5 hrs - took over 17 hrs. Firstly 2 hour delay in Amman due to fog - no explanation given until we were in the air and no drinks given. We tried to land in Amsterdam at midday but due to high winds we diverted to Hamburg. In Hamburg we were not allowed to leave the plane or get any food or drink. Eventually got off the plane - immigration were unaware of who we were and a further delay was caused here. Before we left the plane the crew told all passengers that a representative from the airline would meet us in Hamburg - nobody met us and nobody knew where to go. We were told food and drink would be available for the passengers - this did not happen and each passenger had to pay for their own food and drink. We eventually left Hamburg after searching for the bus and arrived in Schiphol Airport Amsterdam after midnight All in all a terrible experience that I never want to repeat.

Hong Kong-Amman-London 27 Dec. New airbus seats and leg room comfortable food and drinks service good. Staff attentive. Only negative - not a huge choice of inflight entertainment on such a long journey if travelling both directions in the same month you would have watched it all in one direction. Amman airport is a definite let down but next door they are building a new airport. A quality product that can only get better.

MAD-AMM-BKK return. The first leg was okay but the heating was on high and it was almost unbearable with many people complaining. Served a hot meal which wasn't bad and a good selection of beverages to choose from. Cabin crew were polite and attentive. The long haul to Bangkok was thankfully cooler and again the staff pleasant. Seating was fine and eyeshades and headphones given the AVOD had a decent choice of movies and games. All in all not bad only 2 issues would stop me from using RJ again the first being the toilets were not kept very clean and smelt of urine and secondly having to stop over in Jordan this has to be the worst airport I've ever been in. A shame for a decent airline as this will be a huge factor for a lot of its travellers.

ORD-AMM. We were very disappointed by this experience. The flight left on time. However RJ's A340s are tired even in Crown Class. The cabin was clean but the equipment old. The TV monitor kept creeping down after raising it up which was so annoying. The food was terrible. The flight attendant presented a very nice menu with several courses. It turns out these are "old" menus and RJ has dropped some of the hors d'oeuvre soup and cheese selection. Food was served on a cart out of aluminium trays not very appealing. The crew were not friendly. So surprised as RJ's shorter flights are very good.

JFK-AMM-JFK. We had an infant and asked for a row with access to bassinet. At check-in we were told we had a bassinet seat and when we boarded we discovered that we did not have access to one. The crew were not helpful rude and even threatened to offload me and my family and void our tickets. Very poor experience.

We flew Chicago to Amman business class Amman to Cairo coach on to Amman and return to Chicago. We loved the business class seats because they are truly 180 degrees. We found the entertainment cleanliness food and service to be very good. We were delayed in Cairo when returning to Amman because of a sand storm and didn't know the reason for the delay until we arrived in Amman. Communication could have been better. Superb lounge in Amman.

ORD-AMM-RUH in economy. The first flight was 12 hours - one service at the beginning of the flight and another before the end of this flight - an eight hour stretch with no service at all. Not a good impression. It is unusual to have breakfast before landing at 4pm. The flight to RUH was different. The service and food were outstanding. Slight delay on this flight pilot very apologetic. Cabin cleanliness comfort and inflight entertainment all respectable. Although not Qatar or Etihad overall RJ is a decent operation. But long haul can improve.

HKG-BKK-AMM in Economy Class. Check-in was swift and the flight on time. The aircraft was an A330-200 and was clean. Onboard there was AVOD with around 30 movies. The headphones could be kept and the crew pleasant. The meal was good drinks offered and a selection of juices. Seat-pitch was good at 32" and I particularly liked the cream colour of the seats. All in all good value for money.

VIE-AMN-DEL. Economy flight from Vienna on A320 clean new feeling interior friendly staff. AVOD available choice of 3 meals. Amman airport didn't make such a good impression old and uncomfortable. Flight to Delhi wasn't so good the cabin looked old no AVOD but good leg room and the meal was nice.

We found the onboard services to be of a poor standard. Flying to Amman and returning to Kuala Lumpur we found the services provided inadequate and far below standard. We are frequent air commuters within the Asian and European arenas.