Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 345 reviews
5/10
3 star Skytrax Rating
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2/10

Royal Jordanian Airlines customer review

(United States)

JFK check-in was horrible. Check-in reps unfriendly and annoyed by questions asked. Boarding ticket reflected gate that was incorrect. The food was horrendous they allow children to run up and down aisles during the flight - a lot of children. They allowed passengers to get up and take their luggage from overhead bins as the plane was taxing down runway. At Amman airport people unfriendly and not helpful directing you through numerous counters you need to visit (visa exchange counter to buy visa to their "custom" counter" back through security and on to luggage). I guess you get what you pay for.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Royal Jordanian Airlines customer review

(Jordan)

AMM-BKK-KUL. In-flight entertainment system is woeful not what you expected from the money. The flight was boring due to that.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Royal Jordanian Airlines customer review

(Australia)

Tel Aviv to Amman and Amman to Bangkok. First flight only 35 mins and in a modern Airbus. Landed and parked a long way from terminal bussed to terminal in pouring rain not ideal. Amman to Bangkok an ageing Airbus reasonably well appointed but entertainment system very limited only 5 radio/music channels and a cabin displayed film. Flight smooth and uneventful managed to get good rest. Cabin crew responsive and cheerful food basic but edible. Overall not too bad but for a One World group airline expected better - there are many other options into and out of middle east that might now consider.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Royal Jordanian Airlines customer review

(Japan)

AMM-DXB on RJ because of the unbeatable price of USD 150 one-way which was about the same or cheaper than Gulf low-cost careers. New A321 had AVOD on every seat with good selection of films. Food was good - choice of 3 selections on 3hr flight. Service could have been better specially from the Arabic female crew.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Royal Jordanian Airlines customer review

(Ireland)

LHR-BKK return. London to Amman flight was pretty good. Food ok and inflight entertainment fair. Amman to Bangkok total disaster. Crew didnt seem to care about anybody. About 6 hours into the flight the crew were sleeping and it took them 10 min to come and serve a glass of water. One of the toilets didn't work. Amman airport security was rude and unhelpful. Never fly with them again.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Royal Jordanian Airlines customer review

(Austria)

VIE-AMM-BEY full plane. Clean cabin with fair service. Could choose between 2 meals. Food was good and some nice Jordanian wine was offered. The problem starts when you arrive. Royal Jordanian seem to be experts in losing bags. This is the second time it happened to me although there was plenty of time for the connection flight. Of course Royal Jordanian doesn't offer any compensation if the bags come later or never show up again. This is unacceptable for any other airline and should be changed.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Royal Jordanian Airlines customer review

(United Kingdom)

Traveled Aqaba-Amman-Heathrow booking exit row seating on both flights. Food was good with plenty of choice for what to drink. Aqaba airport is badly equipped and I don't think £7/litre for Perrier is good value. The staff there were clueless. Amman airport is coming along nicely and should be very pleasant when finished. The cabin crew were friendly and helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(United States)

Business Class JFK-AMM-TLV returning Aqaba AMM-JFK. All flights on time transatlantic A340 had PTV screens with an adequate selection of entertainment. The service was very friendly and there was a flight attendant walking through the cabin at all times. There was a varied selection of food snacks and drinks. The legroom between seats 83" was amazing and the lie flat bed was comfortable. The change of planes in Amman was easy - it's a very small airport. The overall experience was superior to any I have had with domestic airlines in the USA better than European carriers I have flown and almost as good as Asian airlines. I would not hesitate to recommend Royal Jordanian Airlines.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Royal Jordanian Airlines customer review

(Jordan)

Comfortable seats friendly staff and large variety of food and drink. The planes used on North American routes are quite old and no AVOD which means being forced to watch one of 5 movies being played over and over. AVOD is available on the smaller A320s on shorter European routes. The same privileges are not available in economy - seating not that comfortable with little legroom but standard of food is ok. On the plus side they serve some form of snack on the ultra short routes to Beirut and Larnaca which usually don't exceed 50 minutes. Most problems other passengers have faced seem to be with connecting flights on RJ which I cant say I have experienced.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Royal Jordanian Airlines customer review

(New Zealand)

BKK-AMM AMM-IST. Good meals clean and modern interiors (A310 BKK-AMM was recently refurbished but it's 20 years old). Embraer 190 from AMM-IST was surprisingly spacious for a smaller aircraft and this was the first time in years that I've had full meal service (as opposed to a plastic-wrap sandwich) on a two hour flight. No lost bags or anything. And I saw nothing wrong with Amman airport.
Seat TypeEconomy Class
Value For Money 12345
yes