Royal Jordanian Airlines

FRA-AMM-BKK-AMM-FRA. Flights FRA-AMM and AMM-FRA operated on Airbus 320 with built-in entertainment system. Food was inexpensive but ok for the price paid. Crew members were nice and passenger caring. Crown Lounge in Amman is poor and requires major investments plenty of personnel there who are actually doing nothing for the passengers. AMM-BKK return legs on Airbus 330 aircraft were not new but still met the regular comfort standards. Entertainment system's choice is slightly wider compared with RJ medium-haul but still poor when compared to other Arab airlines flying to BKK. Crew were inattentive and responded poorly to passenger needs. Nothing to say or remember about the food average is a right word for the entire experience.

LHR to Tel Aviv via Amman return. Food was excellent including surprisingly a full hot lunch on the 40 minute Amman-TLV sector. Flight attendants on all sectors were courteous smiling and generous with food and drinks. Seats were comfortable. Transit in Amman was quick and efficient. My first time with Royal Jordanian and I'm quite a satisfied customer.

BKK-AMM-LHR-AMM-BKK to take advantage of stop-over on outward leg to visit Petra. The TG lounge at BKK’s E concourse cannot cope when it is over-packed with late evening flyers the food selection is very poor. Last- minute gate change not announced in the lounge resulting in a long back-track. A330 angled flat seats are the most comfortable of many I have experienced and I managed sleep on the night sectors. Arrival at Amman was a huge let-down. No-one at the currency exchange and no officer at the visa on arrival desk. Bag took 45 minutes to arrive. The new terminal cannot open soon enough. At LHR there was another 45 minutes wait for the bags of about 20 passengers whilst all other bags cleared within 30 minutes. Transit in AMM en route back from LHR was as bad with lengthy waits to get near the departure gate and absolutely no organization. On the other hand meals on the AMM-LHR sectors were excellent as was the smiling service. The replacement of the A330 with an A320 for LHR-AMM was no hardship even though the seat pitch is considerably reduced. BA’s Terminal 3 lounge with excellent food and drinks was almost empty for a full 2 hours before the flight. RJ provides a very good service. It's a pity the airports let it down.

AMM-DXB (return). RJ are really improving. Seat was very comfortable dinner of rice with fish which tasted very good. AVOD is also good but I didn't use it. Return was in business class which was even better than economy. I recommend it.

Amman to Aqaba on Embraer175. Served a full hot meal tea coffee and water on this very short 40 minute flight. The 3 flight attendants were very helpful. The leather seats were comfortable and the flight was only half full so I was lucky to have an empty seat next to me. RJ has improved tremendously lately and I really hope they stay this way.

Economy class from KL to Amman via Bangkok return last week. In-flight service lousy and slow. Cabin crew not only unfriendly but rude. They informed that that they do not take and fill water containers we need to proceed to their station to fill the containers. I proceed to the station and asked them to fill up my water container and what I got is "We are busy sit down". I proceed to another station at the back where they rudely informed me there is not enough water to go around. Bread served with the meals was not only cold but hard as rock. They do not say excuse me when pushing the cart and when they bump into you they just ignore you and push the cart away. During stopover at Bangkok no one is allowed to use the toilet. I feel that the crews only do the bear minimal throughout the flight.

LHR-BKK via Amman. First leg was rather packed surrounded by flight crew from a previous flight. Service was fast and polite and I was kept supplied with beer for the majority of the flight. Meal was nice as was the silver service treatment. Second leg was generally friendlier. Despite most of the passengers being asleep I didn't get the feeling that the crew were disinterested. Managed to sleep for an hour or so without falling out of my chair but I never have them in the full sleeping position anyhow. My only slight gripe was not being able to have a beer as my arrival drink which other airlines seem to allow although I was given a beer as soon as the cabin crew started moving in air. IFE had more than enough to keep me occupied throughout the flights. At LHR I made full use of the fast track immigration and the BA lounge was in tiptop shape very good selection of beers and wines spirits were so so. Good (ish) view of the runway and some parts of the terminal. Toilets were spotless too the cleaner seemed to clean after every passenger. Amman's Lounge was reasonable ample seating but very few plug sockets. Bar was somewhat limited but being a Jordan I didn't really expect it to be as overtly displaying alcohol as London.

Berlin to Bangkok via Amman. First sector on a very new-looking A319 with individual IFE's. Provided with a hot meal on take-off free unlimited alcoholic drinks for economy and a hot pizza slice shortly before arrival. The crew were serious but courteous. The service was quick. Our transit in Amman exceeded 6 hours and we were pleasantly surprised to be shuttled to the Golden Tulip Queen Alia Hotel. Amman to Bangkok was on a larger A330 again with individual IFE's 2 full hot meals and a snack and attentive service. The price was very cheap and I would fly them again considering the price quality and quantity of food and IFE's with lots of Western films and programs.

Amman to Paris on A321. Business class was comfortable for a single aisle plane. Served champagne and hors d'oeuvres before take-off. Flight was around 5 hours but were served 2 full hot meals during it with real china . This has never happened to me before on any airline on a similar duration flight. The choice of meals was delicious especially the Arab dishes. The drinks kept flowing. Flight attendants were courteous and friendly. We were also handed out souvenirs from Jordan on arrival which was a nice touch. RJ's business class really impressed me and I will fly them again.

Flew LHR-BKK via Amman in business class. Service was slow only offered 1 drink before dinner served food which was ok wine served after dinner was finished. Requested a further drink and got sneered at and it showed up 20 mins later. Tried to use the toilets and was accused of being in economy whilst in the toilet a steward banged on the door! We fly business class as a treat when we go on holiday - there was nothing about any of the 4 flights we took that was a treat - the service is slow surly and at times rude . We will never fly this airline again.