Royal Jordanian Airlines

Not Verified | Very nice trip overall. In flight service was friendly and efficient. Food quality well above average, Plenty of legroom and a comfortable seat. The IFE however is fairly awful.

✅ Trip Verified | Haven't even traveled yet and already a negative experience. Purchased Business Class tickets for my family of three Amman-Erbil return. Recently received an automated notice that we have been downgraded to economy on return flight segment and to "enjoy our flight." No explanation. Only change is to a larger aircraft with even more business class seats so what's the story? No review of options, most of all offer of partial refund for fare differential due to their downgrade , as a responsible carrier would do. Stuff happens but take ownership. Insult to injury, RJ then put us in the back of the plane, not even a front or exit row as a basic courtesy. Sought clarity. Calling Center said to email. No response to email of course. Be careful about giving this company your money. You might not get what you paid for. Not a reliable OneWorld Alliance "partner."

✅ Trip Verified | Terrible experience. Never again. My bags were held at the airport because they didn’t have enough storage in the plane. I waited nearly 24 hours before getting my bags after we drove an hour to the airport to get them. The airline advised us that they were going to deliver the bags to us however, they kept delaying and never ended up delivering them. I tried calling the airlines numerous times without an answer. Very terrible customer service, I have never witnessed anything like this before. My mother stayed without her medications for over 16 hours until I had to go purchase more. The trip also initially started with a very rude staff member at the Detroit airport. I lost a lot of money including paying for a train trip back and forth to the airport and purchasing extra medications and clothes for the time I did not have my luggage.

✅ Trip Verified | This was my first experience with Royal Jordanian. Communication is very poor, almost impossible by phone to speak to an agent. Flight attendants were mixed: some friendly, others acted as if they were doing you a favor serving you. Food service was slow. The smaller meals were inedible, the main dinner was okay. Drinks were mostly self-serve, only one in 13 hours did they come through the aisle offering drinks. Overall poor service. Entertainment selection was not bad. Seat comfort in economy was average. Getting through the Amman airport for a transfer was a nightmare. I recommend only if you are on a very tight budget, their prices is comparatively low.

✅ Trip Verified | I had a bad experience with RJ travelling from Chicago to Saudi Arabia via Amman.  I feel the service lacks respect and consideration for the passengers' requirements.  No consideration was given even when I flew business class and was in a wheelchair. I haven't come across any airlines where wheelchair bound passengers are the last to board the flight and the last to leave the flight.  All economy class passengers were given priority to board the flight while I paid to upgrade by ticket to business class.  When I confronted this I was told a lie that they are going down and not boarding while they all boarded the flight and I was last to go in and couldn't find the place to put my hand carry.  The food was terrible and staff service was very negligent. Even when I requested for water to take my medication nobody paid any attention to it. Seats are terrible in economy class. My stopover was over 12 hrs and I was not given a hotel even after my request. I felt I wasted my money upgrading the ticket and could have used that money to stay at a hotel. No customer service phone number to communicate. Through email they just forward you the general info to all your inquiries. Lost baggage tracking is zero.  So if your baggage is lost it is lost forever. I lost my baggage of Zam Zam water and couldn't contact airlines for almost a week now and have not received any response from them either. I would not recommend anybody to use this airline. It is stressful and tiresome on a long journey of 13 to 14 hr flight. I hope my comments will be taken seriously and action will be taken to give better service and to live up to its name of ROYAL.

✅ Trip Verified | The worst customer support, before I travel I contacted them to check about the regulation for covid, they said I don’t have to do pcr anymore. I went to the airport and couldn’t catch my flight because of that, and paid extra fees in order to get my money back, they just refunded money now after one year of chasing, and only refunded 1,700 dhs out of 5,000 dhs paid for 2 tickets and they said this is the only refund I will get, Don’t use this airline.

✅ Trip Verified | Worst airline ever. You can’t get a hold of anyone via phone or email. They lost my bag in Amman, not sure how as we had a long enough layover. It was supposed to arrive on the next flight today and nothing came and there is nobody answering any calls or emails and they haven’t since Friday. The food was also horrendous and they don’t pre board people needing assistance.

✅ Trip Verified | After boarding the aircraft and finding my way to my seat I noticed that it was very dirty and there was trash in my seat. The flight attendant was kind enough to clean my seat for me but I was disappointed to find that the aircraft was not well cleaned.

✅ Trip Verified | Worst Airline ever with their customer service. Fees for everything. it was about $1000 fees to be able to just change the flight day because I had an emergency case to travel earlier. And no convenient option for cancelling at all! No full refund and not even a credit option. The only option was to leave the ticket on hold for a fee of $270. This is ridiculous and waste of money. with all the extra fees, another cheaper flight can be purchased. it's the last time for me to travel with this airline.

Not Verified | Wife and I flew here back in May and just the other day. Lost luggage 2 pieces x5 days. Thus time 2x pieces luggage now counting 3rd day. Cannot say the customer service is awful because when you are rarely able to reach anyone you get the run around no responsibility, no professionalism, no accountability. I could go on about the flights themselves yet would take far too long here. Been traveling globally for 40 years and we have never seen and had to experience worst service in our lives. Yet, they have the audacity to charge outrageous prices and their idea of excellence is simply getting you there in one piece alive. Pitiful, pathetic, incredulous to describe briefly! STAY AWAY, you will be denied access to water on the plane and the food is inedible to say the least. Didn't even have a boarding pass for our connection out of Paris.