✅ Trip Verified
| Today my wife and and two sons 10 and 13 who are US citizens had the worst experience with Royal Jordanian Airlines. My wife and two boys were flying out of AMM to Sharm. As my family arrived to the ticket counter my wife presented the boys PCR tests and the CDC vaccine card showing that my wife had been vaccinated. The staff went on to say that the card was fake and that she can’t take it. My wife called me immediately and I called customer service and was told that their staff is wrong and the CDC card is good enough. Here are the rules from the RJ site going into Sharm . PCR test before travelling: - Either a negative PCR test result 72 hours prior arrival, except children less than 06 years- Or a certificate of vaccination provided to conduct a PCR test upon arrival at Sharm El.Sheikh with a cost of 30 USD Fully Vaccinated Passengers: Vaccinations certificates proving that full course of vaccination has been completed issued from the following countries are approved: (Australia, Bahrain, Canada, China, EU Countries, Japan, Jordan, Kingdom of Saudi Arabia, Kuwait, Liechtenstein, Malaysia, Morocco, New Zealand, Oman, Qatar, Russia, South Korea, Switzerland, Taiwan, Tunis, Turkey, United Arab Emirates, United Kingdom and USA). The vaccination certificate shall be in the Arabic or English language only and presented to airline personnel prior to boarding. My wife tried everything and was forced to stay behind and our boys went on with their Aunt leaving their mother behind. My wife then left the airport went and got her PCR test and was forced to purchase a one way ticket from a different airline to be able to go on her trip and meet with our boys and her sister. Once back At the counter it was different people helping her. My wife presented her passport and CDC card again just to see what they say and they looked at the card and issued het boarding pass. To my wife’s shock she said I was told I needed a PCR test and here it is and to her shock she was told we don’t need a PCR test from you or even need to see it because you already showed us your CDC card. It was obvious that the staff intended to prevent my wife from not leaving at the time and forced the separation of a mother and her 10 year old and 13 year old sons. My wife asked for a supervisor many times and kept getting the run around which is always thicker with the employees of RJ at Amman Airport. I tried calling the RJ offices and was on the phone for 45 min with a rep continued to give me the run around who refused to give me her last name or even transfer me to a supervisor!