Royal Jordanian Airlines

✅ Trip Verified |   Every time we travel with Royal Jordanian Airlines, we face same problems. Very rude employees and they are confused with their airline regulations. They don’t respect you at all and they may leave you while talking to them and talk to their friends. Very old aircraft with uncomfortable seats, no menu options, screens are not working. Very expensive flight for their services and compare with other airlines.

Not Verified | Chaotic check- in at Cairo for Business Passengers but once sorted boarding passes issued for all three sectors in Business Class and nice lounge provided in Cairo (No Alcohol) plus Crown Lounge in Amman very good whilst in transit. Food onboard very Arabic / Western choices available and portions huge in size plus crew on all sectors were friendly but once service completed they stayed in the galley most of the flights Amman to Bangkok Business was comfortable with blankets and pillows on the night sector and anything required was obtainable by the call button. Overall very happy for the price we paid

✅ Trip Verified | I booked a ticket for my mother, with special assistance. Everything was perfect. The crew, food , plane seats and everything was perfect.

✅ Trip Verified | This airline is the worst I've ever flown! They lost my luggage for over a week forcing me to have to buy a bunch of necessities just to get through until my luggage could be returned. Then when I finally got it back, my luggage was damaged. I reached out to multiple people from their customer service to get some kind of reimbursement for their mistake and kept getting bounced around. I still have not been reimbursed for anything and it's been over a month since I been trying to get someone to help me with this. Their customer service is a joke! Never fly Royal Jordanian unless you want the worst service an airline could offer.

✅ Trip Verified | I was quite satisfied with Royal Jordanian’s business class offerings on the 787 from Bangkok to Amman and back. The food, the service & the flat beds were very satisfactory. On the Amman to Athens & back legs the airline operated the A319’& A320 aircrafts which were adequately spacious. My nightmare began on my return journey. I had a 10.5 layover at Amman. When i checked in for my business class flight in Athens i was told to collect a hotel voucher in Amman for the layover. On arrival at Amman airport i collected the voucher thinking that the hotel was within the airport. After waiting for an hour with a bunch of other passengers i was ushered towards immigration by hotel personnel. Once at immigration my passport was held back as i didn’t have a visa. I had checked visa requirements for my weak passport before my journey & had been told that because i had long term visa to the US&the UK i could get one on arrival. Well immigration didn't agree & decided to hold my passport. I then asked to go to the lounge and not go to the hotel but that was not allowed & i had to proceed to the hotel without my documents. I spent the next 5 -6 hours at the dump of the hotel in a state of extreme anxiety. The hotel staff kept assuring me that my passport would be returned to me as soon as i went back to the airport at midnight for my 2am flight. However when i got back to the airport the immigration officers didn't seem to know where my passport was moreover they were so lackadaisical that they continued to do their job while i was having a meltdown. After pleading with them for 40 mins or so one of the officers went to look for my passport & finally found it & stamped it and returned it to me. It was the most horrid experience of my travel life. I then ran to the Crown lounge at Amman airport to grab a bite to eat and proceeded to the gate to board my 2 am flight, which a few hours ago i had been convinced I would miss.

Not Verified | Very rude employees. Constantly late at checkout stands and at gates. Constantly yelling at customers and being rude. Wouldn't recommend if it wasn't for the cheap price.

Not Verified | Worst experience ever. I flew from Detroit to Beirut via Amman, they lost my 2 bags, I have no idea where , tried to contact them and sent an email, no one even bothered to email me back. I have no clothes or anything else on me, so I have to buy everything from here, I will never fly again with them.

✅ Trip Verified | Royal Jordan Airlines is the worst airline I have experienced. They advance the flight by 5 hours which means not sleeping and then waiting 10 hours at Reine-Alia airport for the stopover, warning us only one day before. And despite this lack of understanding and seriousness, they offer no compensation. The staff becomes nonchalant when listening to a request for possible compensation or any help. Also, the staff people are not doing their job. They don't go to their information counter, they don't help people, the counter is empty all day (I waited 10 hours in the airport.). This company has an amateur level, or even worse. The rest of the company staff were rude and speak no English, which is further proof of their level of amateurism.

Not Verified | I ordered the lasagna but it was horrible, I couldn't pull it apart because they put the cheese first on top so it was literally impossible to eat it. The entertainment website on board, I think has less than 60 movies and the Wi-Fi does not let you access anything except their website. They do not even offer a package so you can speak with your family members

✅ Trip Verified | Our luggage was lost and it was not clear when it would be returned to us. We had obligations that required us to buy clothing. We spent more than $350 dollars for suitable clothes for the two days the luggage was lost. I have made repeated requests for reimbursement, they say they will but they have not sent the money. I have emailed and called more than 10 times. Now they are no longer answering my emails. They said they would pay $300 but have not paid any.