Royal Jordanian Airlines

✅ Trip Verified | I was quite satisfied with Royal Jordanian’s business class offerings on the 787 from Bangkok to Amman and back. The food, the service & the flat beds were very satisfactory. On the Amman to Athens & back legs the airline operated the A319’& A320 aircrafts which were adequately spacious. My nightmare began on my return journey. I had a 10.5 layover at Amman. When i checked in for my business class flight in Athens i was told to collect a hotel voucher in Amman for the layover. On arrival at Amman airport i collected the voucher thinking that the hotel was within the airport. After waiting for an hour with a bunch of other passengers i was ushered towards immigration by hotel personnel. Once at immigration my passport was held back as i didn’t have a visa. I had checked visa requirements for my weak passport before my journey & had been told that because i had long term visa to the US&the UK i could get one on arrival. Well immigration didn't agree & decided to hold my passport. I then asked to go to the lounge and not go to the hotel but that was not allowed & i had to proceed to the hotel without my documents. I spent the next 5 -6 hours at the dump of the hotel in a state of extreme anxiety. The hotel staff kept assuring me that my passport would be returned to me as soon as i went back to the airport at midnight for my 2am flight. However when i got back to the airport the immigration officers didn't seem to know where my passport was moreover they were so lackadaisical that they continued to do their job while i was having a meltdown. After pleading with them for 40 mins or so one of the officers went to look for my passport & finally found it & stamped it and returned it to me. It was the most horrid experience of my travel life. I then ran to the Crown lounge at Amman airport to grab a bite to eat and proceeded to the gate to board my 2 am flight, which a few hours ago i had been convinced I would miss.

Not Verified | Very rude employees. Constantly late at checkout stands and at gates. Constantly yelling at customers and being rude. Wouldn't recommend if it wasn't for the cheap price.

Not Verified | Worst experience ever. I flew from Detroit to Beirut via Amman, they lost my 2 bags, I have no idea where , tried to contact them and sent an email, no one even bothered to email me back. I have no clothes or anything else on me, so I have to buy everything from here, I will never fly again with them.

✅ Trip Verified | Royal Jordan Airlines is the worst airline I have experienced. They advance the flight by 5 hours which means not sleeping and then waiting 10 hours at Reine-Alia airport for the stopover, warning us only one day before. And despite this lack of understanding and seriousness, they offer no compensation. The staff becomes nonchalant when listening to a request for possible compensation or any help. Also, the staff people are not doing their job. They don't go to their information counter, they don't help people, the counter is empty all day (I waited 10 hours in the airport.). This company has an amateur level, or even worse. The rest of the company staff were rude and speak no English, which is further proof of their level of amateurism.

Not Verified | I ordered the lasagna but it was horrible, I couldn't pull it apart because they put the cheese first on top so it was literally impossible to eat it. The entertainment website on board, I think has less than 60 movies and the Wi-Fi does not let you access anything except their website. They do not even offer a package so you can speak with your family members

✅ Trip Verified | Our luggage was lost and it was not clear when it would be returned to us. We had obligations that required us to buy clothing. We spent more than $350 dollars for suitable clothes for the two days the luggage was lost. I have made repeated requests for reimbursement, they say they will but they have not sent the money. I have emailed and called more than 10 times. Now they are no longer answering my emails. They said they would pay $300 but have not paid any.

✅ Trip Verified | I recently had the unfortunate experience of flying on Royal Jordanian Airlines, and I must say, it was a major (12hr flight) let-down. Not only were the ticket prices high, but the food itself was incredibly disappointing. I expected much more from an airline that claims to offer a premium experience. The overall taste and quality were also highly disappointing. As someone who enjoys flavorful cuisine, this was a major letdown. I anticipated a delightful culinary journey, but unfortunately, it was far from it. To make matters worse, the portion sizes were incredibly small. I understand the constraints of serving food on an airplane, but the amount provided was hardly enough to satisfy even a moderately hungry passenger. It felt like an afterthought rather than a carefully planned meal. Furthermore, the lack of creativity in the breakfast offerings was disappointing. The meals lacked innovation and seemed to be basic, standard choices that did not leave a lasting impression. As a passenger, I believe it is important to have a breakfast experience that is not only nourishing but also enjoyable and memorable. Considering the ticket prices associated with Royal Jordanian Airlines, I expected a more diverse and enticing meals. Other airlines manage to provide a wider range of choices. Unfortunately, Royal Jordanian Airlines fell short in this aspect. Finally, the combination of high ticket prices and subpar food left me feeling dissatisfied and regretful of my choice. If you're someone who values quality dining during your travels, I would strongly advise exploring alternative airlines that prioritize culinary excellence.

✅ Trip Verified | I flew Business Class Bangkok-Amman; upon boarding, I could not find a space for my one piece of hand luggage, as the overhead locker and those near it were all full. There was a member of cabin crew looking at us, but he did not offer to help, so I asked him to help me find a space, as the economy class passengers were streaming through the business class cabin and I was finding it hard to move around. He seemed very unwilling, but looked in a locker further away, so I mentioned that he could rearrange some backpacks on the locker above my seat or the one next to it to make some room. He told me not to tell him what to do and to shut up and wait, so I told him he was being rude, to which he responded by shouting at me in front of the entire Business Class cabin and moving menacingly towards me until he came face to face with me in a threatening manner, shouting at me. I was so taken aback and shocked, I told him not to raise his voice at me, that it was unnecessary and frankly wrong. He then called me the rude one and said he would have me taken off the flight if I didn't shut up. At this point my partner intervened and told him he had no right to talk to me in such a threatening manner, as I'd done nothing wrong, as in fact he was the one with the anger issue. The cabin crew member then shouted at my partner too, so I had to try and calm the situation down and asked the crew member to identify himself, as he wasn't wearing a name badge. He refused to answer, so I asked to speak to the senior cabin crew member, to which he replied that it was him! I therefore asked for his name and he refused to give it to me again. As space was found for my bag above my seat, I asked him to help me lift my bag into it: he refused and told me I have two hands and to do it myself! I pointed out that my visibly bandaged right hand was broken (I have a medical report to prove this too) and that it was an unkind and discriminatory thing to say to a passenger, to which he just laughed and stared at me with a sarcastic look. I then asked another crew member for help me, but he would not help me either saying he wasn't allowed to touch passenger's bags, even though I then saw him help several other passengers with their bags and jackets. Finally, my partner put my bag in the locker, and I sat down completely shocked and frightened by what had just happened. He told me that the crew member in question was indeed the senior member and that he should have been wearing a badge. You can imagine what a terrible flight it was: the senior crew member would strut down the aisle helping other passengers and bantering with them, whilst shooting me horrible, threatening looks: I was too scared to even eat my dinner, in case it'd been tampered with, as there was no trolley service whatsoever. We were only offered red wine, the food was awful and there was no trolley service and nobody asked if we wanted to drink or eat something more. The seats were old as well and the film selection very poor. When we disembarked, the senior member was at the door and refused to say goodbye; just awful. We are frequent travellers and have never come across such dreadful behaviour in our lives. We shall never fly with Royal Jordanian again.

Not Verified | Absolutely rubbish customer service. The staff at the check in counter was extremely rude. Very unhelpful and dismissive not ready to listen. Talking like Robots and treating the customer like an idiot. Keep repeating what is said and not listening at all. The security check in Jordan for a transit passenger was another level!! The guys don't speak English and took one half hour for the line to clear and I had to run for the flight as my transit time was 2 hours. Never again travel with this airline - total waste

✅ Trip Verified | They left my luggage in Jeddah, arrived in Amman not good customer service, and they said will deliver my luggage to the hotel but lied. The next day I want pick up my luggage at the airport they make it hard. I believes if that reviewing all the service will bring improvement, especially with their human resources quality.