✅ Trip Verified
| Madrid to Beirut via Amman. Do not fly with Royal Jordanian. This company used to be good. But it is going downhill. Their delays are so frequent that it is always the same scene in Amman Queen Alia Airport: RJ employees rushing customers from connecting flights. I traveled with them back in December 2018 to Spain and returned in January 2019. The departure flight was the worst flight experience of my life. Everything bad that could have happened did happen (except for a plane crash, luckily). Our flight started in Beirut, then Amman and Madrid. Due to fog in Amman airport, the airplane was delayed and delayed and delayed. Now, a respected airline could have canceled and told the passengers go home. But RJ took off and then we were stuck in the air hovering over Amman for hours. Had they acted differently, they should have rerouted those passengers destined to far away destinations and ask those who can wait for the following day to go home and sleep. So after hovering in the air for hours, they were running out of fuel and unable to land in Amman they went to Aqaba airport. Passengers were stuck in the aircraft, it was hot and we were not offered any clear answer. The staff was in complete disarray. The passengers were nagging, children were crying and the crew could not offer any clear answer. Empty looks in their eyes revealed how clueless they were. After over 3 hours wait, the plane went to Amman. We needed a new boarding pass so we can resume our flights to our final destination and enter a new wave of utter chaos, yelling, pushing, screaming, and more for over 3 hours. For the hundreds of passengers, RJ decided to put only 2 ticketing employees to solve our woes! Needless to say what a complete chaos it was. As our flight to Madrid took off, we had to stay in so RJ offered us a night stay at their Airport hotel. Again the experience was horrible. We had to wait over an hour for the employees to take us to the hotel. By then we were just exhausted and ready to sleep. The flight to Madrid goes according to plan, luckily, although with some minor delay, after all, it's not RJ is there's no delay! We arrive in Madrid, but our luggage didn't! We talk to the crew telling them about the total lack of professionalism and so on. We report the missing luggage in the hope that they will be shipped to us. Two days later, nothing arrives even though the RJ office in Amman confirmed that the luggage was shipped the day after our arrival. We call RJ office in Amman, no one answers. So we went to the airport to see if we manage to recover our suitcases. To make the story short we had to run through two terminals (T4 and T2) to get back our suitcases. On the return flight, the flight from Amman to Beirut was delayed for 4 hours with no explanation. In summary, do not, I repeat, do not fly with Royal Jordanian, even if their tickets seem fairly priced, you will pay for it by delays, lack of professionalism by their ground crews and more.