Royal Air Maroc

✅ Trip Verified | This review relates to the second Royal Air Maroc flight I took, on a Boeing 737-800 from Casablanca to Paris Orly Airport. The gate staff were rather bureaucratic and unfriendly and I saw one staff member walk away from an elderly woman who needed and asked for assistance. Boarding was fairly orderly and one gained the impression of a very clean and nicely set out interior reflecting Moroccan designs and culture. The crew were a little cold but very correct in terms of their service. It was great to see a proper breakfast served to the passengers. My concern was that a clearly very sick woman was allowed to board the flight. She hardly stopped coughing for the entire duration of the flight and did not use a face mask at all. The captain did not give much information and announcements were made only in Arabic and French. Disembarkation was via a bridge and there were some uniformed RAM staff waiting to assist needy passengers. Overall this was a good experience and I would recommend this airline without hesitation!

✅ Trip Verified | I flew with Royal Air Maroc on a domestic flight from Tangiers to Casablanca on 28th October 2022. The thing I liked about this airline was the superb communication via email. The airline made sure I was made aware of a slight change to the check-in time and to a change of aircraft. This was a very early departure to connect with an international flight in Casablanca. The interior of the aircraft was tasteful and the crew were very well presented. Safety was taken seriously and the crew were pleasant and very professional. I was impressed with the service and the comfortable Boeing 737 used on this occasion. As this was a very short and incredibly early morning departure there was no food or drinks served alas. I should like to commend the very professional ground staff who were friendly and proactive.

✅ Trip Verified | The flight with Royal Air Maroc was average. My seat wasn't clean. Unfortunately, the airline lost my suitcase. I made a loss report and a list of valuables. The airline does not respond to more than 40 messages. Inadequate customer service. Unfortunately, I am stuck here with damage of 1,500 euros and had no clothes etc. for the entire holiday.

Not Verified | Casablanca to Dubai. I received a confirmation mail after my payment (with SMS proving it) on early July 2022. 2 months later, I tried to check in the day of departure of my flight and I had an error, indicating that I should contact call center. They indicated that they never received the payment and hence never issued the ticket. I checked my bank account and indeed it seems the payment did not go through for some reason. Now what makes me insane is: - WHY does the company send emails to confirm the flight if there is an issue in the payment? - WHY no one at RAM notified me that there was a payment issue? A simple automated email would have sufficed - WHY the service agent was so rude in handling my request. Clearly he did not put himself in client shoes when asking me to pay 3 times the initial price to fix the issue and did not apologize any single time. He did not allow me to speak to his manager. An airline company without an escalation path is a red flag. For those who can, I heavily suggest to avoid them at all cost. Since I could not fly with them, I rated 1 for the handling of my ticket and 3 for the flight related aspects in order to keep a neutral rating

Not Verified | Dubai to Casablanca. I booked a one way ticket with this horrible company for 5th of July for 2259.00 AED, but due to an emergency i had to book another one on 21st of June with almost the same amount 2235.00AED. So when I reached Morocco, I called to asked for refund of the first ticket, I got an answer after 3 days of continuously calling, the lady who answered me was super rude and impolite, I explained to her the situation however, nothing happened its been more than 2 months now still waiting for a refund which basically wont ever happen, cause my big mistake is to travel with a low performance airline company, full of thieves and uneducated customer service agents whom me and another traveler paying their salaries. Worst experience ever

✅ Trip Verified | I traveled with RAM on 20th July to Lagos with 6 luggages checked in, only for none to arrive on arrival at my destination. Got 3 of 6 luggage after 6 days of arrival and remaining 3 no where to be found. I returned to the UK on 1st August and still unable to get my remaining 3 luggages. Tried to contact RAM on the phone but no response. RAM has no contact number for customer service and complaint. It’s really a shame and I will never recommend RAM.

✅ Trip Verified | I purchased travel insurance when I bought the airline tickets, and the tickets purchase was accepted, but without my consent, the insurance was taken out. When I then had to cancel my flight, it was impossible to get a response from the airline. No one seemed to know anything, and I was refunded less than half of the ticket price.

✅ Trip Verified | I had no problem from NYC to Casablanca, I checked one bag and had a small carry-on bag. They gave me a red tag to place on the carry-on saying "carry-on". As I was going up the stairs to board the second plan from Casablanca to Cairo. I was told that I have to check the bag since this is a smaller plane and there is no room for my bag! I replied that the bag has medication that I need, so I was asked to get it out. I found myself opening the bag on the ground and going through my personal items, not finding what I am looking for since it was dark. At that point I felt so humiliated and told the crew that I will take my bag with me or I will not board the plane. After a few minutes with heated loud voice debate I boarded the plane with my bag to find the plane having plenty of room to the point that my bag was the only bag in the overhead compartment. I really regret choosing Royal Moroccan Airlines and promised myself to share my story with everyone I know to avoid their services.

✅ Trip Verified | Service on board was sub-par. No smiles, no pleasantries with mediocre food at best. Take your meal, shut up and do not bother us is how I felt the entire flight. No rounds for beverages unless it was with meal service any other time you had to go to the galley to ask for something because the entire crew lounged in the galley chatting. Very disappointed and totally blew my dream of flying Royal Air Maroc which should remove the word ROYAL and simply be named Air Maroc because northing was ROYAL!

✅ Trip Verified | My flight was cancelled in December 2021 and I’ve been calling every week for a refund and all they tell me is, we will send a reminder. It’s April 2022 and I haven’t heard anything and no refund as of today.