Royal Air Maroc

My wife and I flew with this airline from London to Fez via Casablanca. The outward journey went without problem but the return was a different story. We left ample time for our connection but the Fez flight took off an hour and a half late. I talked to the cabin crew about our connection and asked them to radio ahead they said there would be no problem. When we got to Casablanca the flight had gone and there was nobody from Royal Air Maroc to meet us. We had to find their office ourselves which was tucked away in arrivals. The attendent said come back tomorrow and catch the flight then. We had a discussion and made them book us on a flight to Amsterdam and then KLM to London but got to London so late we had to stay there the night before catching our train to Manchester. We complained via eBookers who tried hard to contact Royal Air Maroc. We also wrote a letter of complaint but no replies leaving us £206 pounds out of pocket. Do not use this airline they are a shambles.

Have had an awful experience with this airline on 2 occasions. On my first trip between Heathrow to Tangier I was contacted by phone 4 days before the departure date to be told that there was no direct flight anymore and I had to transit via Casablanca (transit time 6 hours!). I was offered the option to cancel my flight against full refund however till today I have not received anything despite numerous e-mail and phone complaints. On another trip between Casablanca and Accra the plane was delayed for 5 hours at departure and 3 hours in the return journey (needless to mention the rudeness of the ground and cabin staff and low- service quality).