Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 349 reviews
4/10
4 star Skytrax Rating
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Royal Air Maroc customer review

(Belgium)

BRU-CMN-BRU. Both flights had delays. Return flights were 2 hrs late. Ground crew not helpful and not able to give us information. Food onboard was very bad. Cabin crew service was neutral. I will try to avoid in the future.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(United States)

JFK-CMN. Delayed 2 hours aircraft was very old nothing worked correctly bathrooms not clean and the stewards did not care! If you asked for anything they would not provide it don't be surprised to hear things like we are on break!. They should act on this ASAP or lose customers.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Royal Air Maroc customer review

(United States)

Montreal to Casablanca. At check-in I was told my second piece of carry on would cost me an additional $150. I managed to stuff everything from my backpack into the two pieces of checked luggage and my roller bag. When we boarded passenger after passenger boarded with two pieces of luggage. I complained and was told that it was too late to do anything about it. No apologies no empathy. Service on the flight was abysmal. You had to ask two and three times for anything and then it was provided with a surly attitude. Attendant working our section was reading a paper when the plane landed. Terrible experience I won't travel them again!
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(United States)

JFK to Casablanca. Flight delayed 2 hours. Plane and equipment obviously quite dated. My headphone connection on the seat didn't work many connections didn't. Bathrooms were dirty odour was horrifying little to no soap or tissue paper. Return flight to JFK was similar except the bathroom a bit better. On both flights flight attendants were courteous and kind. I'd rather pay a bit more and feel comfortable on another airline.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(Bermuda)

Return JFK-Casablanca. Equipment is very old food was awful the 2 bathrooms near my seat were closed down 3 hrs into our 7.5 hr flight. Neither bathroom had soap and tissues instead of paper towels. TV screens were so old we could barely discern the figures on the screen one movie shown the whole flight. Many seats were broken. Stewardess near me sat on a box with her head against a pillow reading a newspaper. When passengers came by for extra water she lifted her head and nodded as if to say "take the water yourself".
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United Kingdom)

Economy legroom LHR-CMN return in a 737 and A321 respectively was non-existent. Once one person had reclined their seat others were made even more uncomfortable which cabin crew seemed oblivious to. Many trays didn't work and onboard entertainment system started during the descent to LHR. Outbound journey the cabin crew spoke French and Arabic but English was utterly incomprehensible.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United Kingdom)

Unfortunately once again Royal Air Maroc's staff let them down. CMN to LHR - absolute chaos checking in nothing works baggage labels not printing took over 1 hour just to check 1 piece of luggage in - no apology no explanation. Upon boarding it was noticeable that the level of cleanliness was not up to scratch. Staff spoke broken English and were all rather rude. Half way through the flight I started to get a head-ache switched on the attendants light and sat there in excess of 20 minutes before a very kind fellow passenger actually went up to the business class section to speak to the crew manager. The attendants replied 'We are not on duty now - we do not have to serve you anymore'!
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Royal Air Maroc customer review

(Russian Federation)

Good value for money. We flew SVO-CMN CMN-JFK return. Cabins were in a fairly good condition dinner was great and very tasty. In addition to hot meals there were salads cheese cream and oriental sweets. Flight attendants were friendly and spoke three languages. Each seat was equipped with a blanket pillow headphones and eye mask. The airline falls from grace with constant delays of 20-40 minutes but despite this they often arrive on time.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Royal Air Maroc customer review

(Italy)

RAK to CMN and CMN to MPX with my old sick mother. On first leg boarding my mother from the wheelchair to the ATR42 was a nightmare due to lack of elevators at the airport. But crew was professional and patient. Plane was in excellent condition. Even on a 40 minutes flight we were offered of a glass of water or cup of coffee. Second leg on an oldish 737 was no problem for boarding through jetway. Legroom was above average. Food remarkably tasty compared to the average. Crew friendly and helpful. I ask for my mother to use the business class toilet due to short distance but hostess denied I asked the head steward who said yes and was very kind and helpful. Crew spoke good enough English. Fares are more expensive than average but flights to Europe are priced per leg so I was not forced to buy a return ticket ending up using only one way.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Royal Air Maroc customer review

(United States)

Morocco to JFK. Terrible airline from the service to the condition of the planes. Boarding was disorganized. Aircraft dirty attendant kept scolding a woman for reclined seat during take off however seat would not go into the upright position! Restroom door did not close properly. Food was awful. Movie restarted over 3 times - 4.5 hrs to watch 1 movie sound was awful old monitors. Upon landing many passengers stood to retrieve bags while the plane was still racing along the runway attendants said nothing. When we finally arrived at the gate the aisles were filled with passengers and their bags so we couldn't even stand up.
Seat TypeEconomy Class
Value For Money 12345
no