Royal Air Maroc

LGW to Marrakech. Flight delayed 3 hours no information given and no sign of any staff on hand to assist. Once airborne on an old and uncomfortable 737 things didn't improve. Grumpy staff and appalling food. Return flight on time but still an awful aircraft. Only 40 passengers but it took 90 mins to serve a cup of coffee the reason being that half the flight attendants had stretched out over 3 seats each at the back and gone to sleep! Not encouraging if there had been an emergency.

Seems we were lucky to get to Marrakech from Gatwick on our booked flight with our luggage. On the way back flight changed to call in at Casablanca. Wrong check in queue on departure board. Check in 2 hr early still left luggage in Marrakech when we got to Edinburgh with BA from Heathrow 15 hours later. It arrived at our home 2 days later. Seat legroom awful. Poor safety checking of seat belts etc on passengers. No decaf coffee or green tea and no politeness when told so. Very poor information to passengers when delayed in Casablanca for 2 hours for "air conditioning check" and "luggage does not match passengers". Very late lunch had to use own reserve food. Assured we would get connecting flight even half an hour before arrival; but taking 40 min to get to standstill after delayed estimated landing time resulted in a disordered mutiny of passengers trying to get off and panicky staff. Missed connecting flight; no guidance as to how to reorganise for being 2.25 hours late. Don't use them.

London-Fes via Casablanca. Connecting flight delayed nearly 3 hours amidst much confusion and RAM intentionally left much of the baggage behind in Casablanca. We were later told that this is a routine practice on this sector due to the limited capacity of the ATR72 used. We had to queue for an hour at 1am to register a lost baggage claim. When our bags reached Fes over 24 hours later we had to return to the airport to collect them because of 'security'.

London Gatwick - Marrakech. The snow brought the worst out of Royal Air Maroc. Chaotic check in with passengers from the previous day trying to book onto flights. No information and rude check-in staff. Flight did eventually go 4 hours late. My biggest complaint was lack of communication about the delay and rude disinterested staff. Food was OK legroom was terrible and seat was very uncomfortable. Safety demonstration was lacklustre and was a mish-mash of 3 languages. Never again.

I bought a direct flight 2 months ago for travelling just before the Christmas evening from Ouarzazate to Paris (3hr 30mins flight) and RAM cancelled the flight - offering to travel on Christmas day with 2 stopovers from 7am to 2230 during almost 15 hours. I tried to find another flight but there is no other company in Ouarzazate!

Delayed for 6 hours on both JFK to Casablanca and then Casablanca to Istanbul. Ground manager hurled insults instead of explaining the delay at JFK. My luggage arrived 4 days after I arrived in Istanbul leaving me and my wife with a handbag only. I will not fly Royal Air Maroc again even if it's for free.

Awful and unprofessional - canceled our flight and didn't even tell us. Didn't meet us at the airport nobody to tell us what to do where to go book us onto a new flight give us a hotel etc. Lisbon to Casablanca not one person from Royal Air Maroc was around to represent the company give advice or assist. We were given a phone number by the airport authority and RAM didn't answer the phone for 2 days! Thank god TAP finally forced us onto a new flight and got us home. In Morocco when things go wrong or never happen on time people always say "this is Morocco". We love Morocco and this is not a Moroccan thing it's business ethics and this behaviour is Royal Air Maroc.

Montreal-Casablanca-Tunis and return. Old and dirty Boeing 767-300ER but crew worked hard and food was way above average in quality and quantity. Delayed 6 hours in Casablanca received meal voucher but only because I asked. Full meal served both ways from CME to TUN.

Amsterdam to Ouarzazate via Casablanca. Check in smooth and fast. Choice of meal (chicken or fish) enough drinks (soft and hot). Friendly attendants. The domestic flight from Casablanca tot Ouarzazate was a short trip (40 mins). Waiting for your luggage at this little airport was very short - immigration paper work was a little bit longer.

Of the 6 flights (2 international and 4 domestic; Madrid-Marrakesh; Essaouira-Casablanca; Casablanca-Fez; Casablanca-Ouarzazate; Ouarzazate-Casablanca; Casablanca-Amsterdam ) only one was on time. The rest delayed for at least an hour. The longest delay was 12 hours for a flight which only took 30 minutes! The problem - there was simply no plane available to bring us to our destination although it was a normal scheduled flight. The only positive thing about the airline is that they put you in a good hotel to wait/spend the night. But I guess that is because they have a lot of experience with that - I will certainly not choice this airline again.