Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 289 reviews
5/10
4 star Skytrax Rating
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Royal Air Maroc customer review

(United States)

Delayed for 6 hours on both JFK to Casablanca and then Casablanca to Istanbul. Ground manager hurled insults instead of explaining the delay at JFK. My luggage arrived 4 days after I arrived in Istanbul leaving me and my wife with a handbag only. I will not fly Royal Air Maroc again even if it's for free.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(Morocco)

Awful and unprofessional - canceled our flight and didn't even tell us. Didn't meet us at the airport nobody to tell us what to do where to go book us onto a new flight give us a hotel etc. Lisbon to Casablanca not one person from Royal Air Maroc was around to represent the company give advice or assist. We were given a phone number by the airport authority and RAM didn't answer the phone for 2 days! Thank god TAP finally forced us onto a new flight and got us home. In Morocco when things go wrong or never happen on time people always say "this is Morocco". We love Morocco and this is not a Moroccan thing it's business ethics and this behaviour is Royal Air Maroc.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Royal Air Maroc customer review

(Canada)

Montreal-Casablanca-Tunis and return. Old and dirty Boeing 767-300ER but crew worked hard and food was way above average in quality and quantity. Delayed 6 hours in Casablanca received meal voucher but only because I asked. Full meal served both ways from CME to TUN.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Royal Air Maroc customer review

(Netherlands)

Amsterdam to Ouarzazate via Casablanca. Check in smooth and fast. Choice of meal (chicken or fish) enough drinks (soft and hot). Friendly attendants. The domestic flight from Casablanca tot Ouarzazate was a short trip (40 mins). Waiting for your luggage at this little airport was very short - immigration paper work was a little bit longer.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Royal Air Maroc customer review

(Netherlands)

Of the 6 flights (2 international and 4 domestic; Madrid-Marrakesh; Essaouira-Casablanca; Casablanca-Fez; Casablanca-Ouarzazate; Ouarzazate-Casablanca; Casablanca-Amsterdam ) only one was on time. The rest delayed for at least an hour. The longest delay was 12 hours for a flight which only took 30 minutes! The problem - there was simply no plane available to bring us to our destination although it was a normal scheduled flight. The only positive thing about the airline is that they put you in a good hotel to wait/spend the night. But I guess that is because they have a lot of experience with that - I will certainly not choice this airline again.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Royal Air Maroc customer review

(Norway)

Marrakech to LHR via Casablanca. Check in smooth and friendly travelled onwards to Oslo on SAS. Baggage checked thru on request. Departed on time pleasant travel on new 737-800. Good service food ok and drinks included.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Royal Air Maroc customer review

(Canada)

This is the most unorganized air line I have ever flown. They lost both of our checked bags going to our destination. Try as they would they never managed to get those bags to us. At one point they told us our bags were being shipped UPS. I told them I called UPS and they had no record of any such shipment; I asked RAM to give me the confirmation number so I could call UPS back - RAM hung up on me. Then on the way back we checked in one bag and yes they lost that one too. For our boarding on the way back they called for general boarding and everyone hoarded around the door in one big general mass. So then they decided to let families on board first - it was chaos because everyone was already jammed together. People were trying to squeeze through babies being squashed children crying. One couple complained profusely that it doesn't make any sense to call for general boarding and then limit it to only families. The RAM attendant responded that it wasn't his job to "organize you people". Really? And if it isn't their job to organize boarding it really makes me wonder about other things. There were so many more signs of disorganization it is truly unbelievable.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(United Kingdom)

My wife and I flew with this airline from London to Fez via Casablanca. The outward journey went without problem but the return was a different story. We left ample time for our connection but the Fez flight took off an hour and a half late. I talked to the cabin crew about our connection and asked them to radio ahead they said there would be no problem. When we got to Casablanca the flight had gone and there was nobody from Royal Air Maroc to meet us. We had to find their office ourselves which was tucked away in arrivals. The attendent said come back tomorrow and catch the flight then. We had a discussion and made them book us on a flight to Amsterdam and then KLM to London but got to London so late we had to stay there the night before catching our train to Manchester. We complained via eBookers who tried hard to contact Royal Air Maroc. We also wrote a letter of complaint but no replies leaving us £206 pounds out of pocket. Do not use this airline they are a shambles.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(United Kingdom)

Have had an awful experience with this airline on 2 occasions. On my first trip between Heathrow to Tangier I was contacted by phone 4 days before the departure date to be told that there was no direct flight anymore and I had to transit via Casablanca (transit time 6 hours!). I was offered the option to cancel my flight against full refund however till today I have not received anything despite numerous e-mail and phone complaints. On another trip between Casablanca and Accra the plane was delayed for 5 hours at departure and 3 hours in the return journey (needless to mention the rudeness of the ground and cabin staff and low- service quality).
Seat TypeEconomy Class
Value For Money 12345
no