Royal Air Maroc

Domestic flight Casablanca - Dakhla and back. Flight times re-scheduled 1 hour later a few days before departure without any mail - or text notice. Food just terrible small dry white bread toasts. Will not fly with them again if I can avoid it!

Flew Montreal to Tunis via Casablanca and back in April 2012 and was pleasantly surprised by the quality of all four flights. Flights arrived punctually. Service was attentive and friendly. Baggage arrived at destination safely. The stopovers in Casablanca were rather a problem as passengers without dirham's were unable to pay for a coffee or snack. Yet all in all I would not rate this airlines any worse than others I have used for example Delta.

4 domestic flights recently - Most of the aircraft (ATR72) were dirty shabby and very worn which doesn't give a good first impression. Not sure what the cabin crews role was as they did nothing other than hold up at safety card at the start of the flight no inflight service whatsoever not even a glass of water which would have been appreciated on the longer sectors. Leg room was poor as was the general seat comfort having said that 1 flight was on a brand new aircraft 4 months old comfortable adequate legroom clean very quiet and a pleasure to fly on still no service from the crew though!

Our flight from JFK to Morocco was fine. We took off 2 hours late but that did not affect our connection to Marrakech. Flight home went as scheduled. Experience was not unlike many US airlines.

I flew JFK-CMN many years ago and boarding was chaotic and disorganized. People ran to the counter in a stampede there was pushing and shoving. I stayed in my seat in the lounge until the crowd had boarded. I couldn't understand this as all had assigned seats. Years later boarding was much more civil and rows were called. I must add however that the airline food was excellent despite the 6 hour delay at JFK. Given a food voucher however still ended up paying approx 5 USD extra because the voucher was inadequate for the price of food at JFK.

Little leg room noisy compartments no music channels working on either flights. On one of 2 flights (round trip JFK to Casablanca) 1 of 4 toilets were broken and on both flights the toilets were filthy. Attendants indifferent and most of the time could not be summoned. Meals poor (though on return flight the fish was excellent). Almost impossible to get anything to drink during flights. Sat on tarmac 3 hours in Casablanca on return to JFK.

Recently flew from London to Casablanca return. The first flight was ok. The second was terrible. There was so little legroom that I had to sit with my legs splayed apart for the whole flight and the top of the seat in front was only about 4 inches from my face. On take-off the seat in front of me collapsed backwards and I ended up with that passenger in my lap. The seat in front of my wife would not stay in the upright position so that seat was reclined for the entire flight including take-off and landing. Cabin crew checked seats and seat belts 4 times before take-off but didn't once notice this. We were not given any arrival cards for Heathrow on this flight and the food was terrible.

Casablanca to JFK - total lack of inflight service. My biggest concern was the drinking and rowdy crowd of 6-8 men standing and sitting in the back of coach the entire flight. After landing at JFK while we were taxiing and waiting for a gate they continued standing and walking about along with flight attendants. Many others were up and removing their bags from the overhead bins while we were taxiing which lasted for over a half an hour. Flight attendants made no attempt to stop or secure anything. I had had two very small glasses of water for a 7 hour flight and nothing else to drink. They offered nothing other than coffee or tea with the snack service.

Flew to Casablanca from JFK return to JFK. Flight left 5 mins later than scheduled. Much better that most US flights. Plane while a little old was clean decent meal and reasonably friendly attendants. Entertainment needs to be looked at but was a night flight so sleep was needed. Arrived 30 mins before scheduled. Return much the same. Problem was at JFK. Waited 30 mins to disembark and another 30 mins for our bags.

Pleasantly surprised when flying from Madrid to Casablanca. Boarded 45 minutes before scheduled-take off seat 18A is recommended (exit row = loads of legroom) and landed 40 minutes early. Crew efficient if a little serious. Difficult to fault and beats the Iberia flight from Heathrow hands-down.