Rossiya Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 45 reviews
6/10
2 star Skytrax Rating
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4/10

Rossiya Airlines customer review

(Australia)

Helsinki to St Petersburg - short flight 2hrs or so. Seat pitch was fine plane was exceptionally old still had ash trays smelt of musky smoke must have been flying in the 1960's. Flight staff dont speak English only Russian which was ok no need to talk to them. Flight was delayed by an hour or so due to snow. Actual flight was a bit scary... never been scared on any flight before but Rossiya Air brings about a whole new flying experience. I probably would fly them again if I was desperate or on a tight budget otherwise fly BA or Finnair.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Rossiya Airlines customer review

(Sweden)

STO-LED Boeing 737. Efficient flights but be prepared for a strange service concept. You are offered a non-alcoholic drink tea/coffee and a chocolate bar regardless of its early morning flight or a late night one. It's a short flight so you might survive anyway but in this respect I prefer the competitor on this destination SAS where you can at least choose what you want to buy.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Rossiya Airlines customer review

(United Kingdom)

LGW-LED-LGW. Usually I fly BA but the ticket price with Rossiya was much cheaper than usual. I booked 3 days before departure e-ticket as standard. Flight from Gatwick registration quick and easy. Outbound flight an A320 approx 40% filled. Seat pitch excellent. The interior look is slightly tired but seats are nice. Inbound flight an old ex-Aer Lingus B737-500 filled to 80% capacity. Aircraft interior in a tired state. Food great as it was a typical Russian mash potato with beef. As an overall evaluation very good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Rossiya Airlines customer review

A frequent flyer with GTK Rossiya since I have to travel a lot within CIS and Europe. Recently I have decided to give up the choice in favour for this airline for good. First and major issue is there online booking service. Even if you have booked a flight online and you cc was charged it does not mean you are done. Often flights are being cancelled. Customer service do not even bother to inform the passengers about the changes in advance they just rebook you for another flight on another date (that happens!) and then refuse to make a full refund if you decide to completely cancel your itinerary due to the fact they have cancelled the flight on exact date you needed. To reach their head office in St Petersburg by phone is a nearly impossible mission since it is permanently busy. Reaching customer support toll free number is useless since they will anyway send you out for a personal visit to their office. As you can imagine it is very handful for business travellers. Visit to the office is a guaranteed 2 hours waiting in a queue. A typical Russian service for a not so cheap price after all. They do not have to care about customers satisfaction since they will anyway hold up to 60% of the market. There are basically only two sufficient airlines in Russia - Rossiya and Aeroflot. Both state owned and both with beyond bad approach to customers. Unfortunately no other choice. Its a shame that a huge country like Russia with distances of up to 10000 km from Central to Far East destinations can not offer its citizens an airline we could be proud of. Do not fly with Rossiya Airlines unless you have no other choice of course.
no
6/10

Rossiya Airlines customer review

A major carrier serving St Petersburg (formerly Pulkovo Airlines). I was flying LED-CDG route on them and the airline is mediocre. Not bad actually but if you compare it to Air France ageing Boeing attendants looking tired nothing special meal. But what can you expect from the ticket cost round trip 150$? Nothing special indeed.
no
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