Rex Airlines

Not Verified | Very unreliable aircraft. Sky rocketing fares expect to pay $500-600 for one way fare. No consideration for the people in small communities

✅ Trip Verified | Poor booking conditions and customer service. I purchased a flexible ticket (so I thought) that allowed flight changes (for a small additional fee). However, despite the fare rules clearly permitting flight changes (and not stipulating that additional T&Cs apply), there is a separate table of additional fare rules with additional rules. These include more rules, such as that fares flight changes do not include a change of origin/destination. After spending >45 minutes on hold to speak to a CSR, Rex's website crashed in the middle of the call. Sorry, Rex. If you're going to offer flexible fares, make them flexible. Next time I will book with another airline that's clear about its T&Cs.

Not Verified | The flight was amazing. It was on time and we arrived home 10 minutes earlier. The service was excellent. Will definitely fly Rex again!

✅ Trip Verified | My partner and I flew with Rex on the 29th of December on flight ZL 665 GC - Melbourne. We had the most amazing flight. The staff were so incredibly nice, The flight was on time, The flight was comfortable and everything about our journey was great. I usually fly with other airlines but since this great experience I will always try to fly Rex instead. Thank you for such an enjoyable trip.

✅ Trip Verified | I enjoyed the flight. Check in was very easy. The service on the plane was very friendly and helpful. The meal was fine for a short flight. The wine served was excellent. I hope REX is here to stay !

Not Verified | I was supposed to be on a flight at 8.30am on 6th December but my daughter mixed up the times and I arrived too late. Joe at the check-in was so helpful and made a phone call and was able to get me on the next flight at no expense. I travel frequently between Coffs and Sydney and the staff are helpful and courteous.

✅ Trip Verified | I called Rex Airlines to get a refund for a booking that was made within 10 minutes and was told that it cannot be refunded and they can only offer in credit. Was unable to speak to any higher ups on the phone and as a someone who don't fly domestic flights often, I feel I got 130 dollars scammed and I will never use Rex in future. Even Jetstar is much better than this and I cannot believe that this does not breach the Australian consumer laws. Just pay a little bit more and go with a proper airlines and don't end up losing 130 dollars like me.

Not Verified | First time flight with Rex and it won’t be the last. The flight was on time, no extra charge for luggage, free refreshments and much cheaper than the opposition. The staff were extremely helpful and friendly and the airplane was clean so I can’t see any reason not to return.

✅ Trip Verified | I would like to compliment the cabin crew on this flight. Their attitude and attention to detail reminded me of the good old Ansett Airline days where the staff took great pride in looking after their passengers. You could see that they just enjoyed what they we doing, especially Sergio's contagious smile beaming the full length of the aircraft that topped off an overall excellent experience. I was fortunate to get the same on my return flight ZL152 on 14 Dec 2022. Please thank this team for a job well done. Rex Airlines has definitely become my number one choice when flying domestically.

✅ Trip Verified | Recommended by friends who are frequent flyers of Rex, we most recently booked seats to attend a family weekend with your airline, as we took their tips to 'only fly with Rex Airlines - the best!'. Immediately approached as we entered the T2 Terminal, a young lady offered her services should we require assistance, and she hit the mark, as I do have compromised legs which quite often require attention. A wheel-chair was immediately set aside for my husband or an employer to wheel me through to the check-in point and, with very little fuss. The friendly staff took me to my seat early and ensured I was comfortably placed, allowing a spare seat between my husband and myself to enable easy on/off departures. Equally, there was a wheel-chair waiting at the Melbourne terminal for our transition to the lighter flight to Burnie, Tasmania., and also at the Burnie landing. 10 out of 10! Our return flights home were similarly smooth-sailing, with the unexpected sets of two steep flights of stairs facing us as the plane landed in Sydney. Never mind - this was not a problem for the airline who Immediately called on the services of a Rex gentleman/employer who arrived with a sedan-chair which delivered my husband and I, into his car, and right into the baggage collection centre. Service with a smile! Why would anyone not fly Rex, if service on the spot appears to be their 'modus operandi'.