"definitely fly with them again"
David Jordan (Australia)
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Brisbane |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear David Jordan, Thank you for taking the time to provide us with your feedback. We are glad to hear of the great customer service you received onboard. We are also delighted that you enjoyed travelling with us. Your kind words are most appreciated as one of the things we strive to do is to provide an extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. Once again, thank you for your kind words and we look forward to welcoming you onboard again in the future. Kind regards, The Rex team
"outstanding service"
Alison Lindley (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Perth to Carnarvon |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear Alison Lindley, Thank you for taking the time to send in your compliments following your travel with us. We really appreciate your comments since one of the things we strive to do is to provide that extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. We have forwarded your kind words regarding your cabin crew, Laura, to the National Flight Attendant Manager so they she, and the team, can be acknowledged. We are so proud to hear of the great customer service you received and have also set your feedback aside to include in our internal newsletter so their hard work can be recognised. Thank you again for your positive report and for supporting Rex, we look forward to welcoming you back onboard in the future. Kind regards, The Rex team
"old fashioned customer service"
1 reviews N Keane (Australia)
Aircraft | SAAB 340 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Coffs Harbour |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear N Keane, Thank you for taking the time to send in your compliments following your travel with us. We really appreciate your comments since one of the things we strive to do is to provide an extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. We are so proud to hear that our Customer Service Officer, Jorja, was able to assist and left a positive impression on you during your trip. I have forwarded your kind words to our Sydney Airport Manager for the effort to be acknowledged. We have also set your feedback aside to include in our internal newsletter circulated to all Rex staff. Thank you again for your positive report and for supporting Rex; we look forward to welcoming you back onboard in the future. Kind regards, The Rex team
"all very happy and helpful"
Annette Rawcliffe (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sydney to Brisbane |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear Annette Rawcliffe, Thank you for taking the time to provide your feedback to Rex. We are delighted to hear you have had some memorable experiences with us. At Rex, we are particularly proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind regards, The Rex Team
"good old fashioned service"
Garry Cratt (Australia)
Aircraft | Saab 340 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Sydney to Armidale |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear Garry Cratt, Thank you for taking the time to write your review on Skytrax. We are so glad that you have enjoyed your travels with Rex, as well as, our seats! At Rex, we strive for excellence in every stage of the customers’ journey and look forward to welcoming you back on-board in the near future. Thank you for your support! Warm regards, The Rex Team
"Horrible experience"
A King (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sydney to Brisbane |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
20th October 2023 : Rex Airlines response
Dear A King, Thank you for taking the time to write your review on Skytrax. We apologise for your experiences with Rex. Whilst we try our best to accommodate passenger changes to bookings, we are guided by our Fare Rules, as agreed upon once you purchase a ticket, which are available on our website: https://www.rex.com.au/specials/fare_rules.aspx?pos=mbpi. If you would like, you can submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flight so that we may investigate your case. Kind regards, The Rex Team
"very pleasant and friendly"
Steve Connolly (United Kingdom)
Aircraft | Boeing 737 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear Steve Connolly, Thank you for taking the time to provide us with your feedback. We are very glad to hear of the great customer experience you have received when travelling with us. One of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. We have also set your feedback aside to include in our internal newsletter circulated to all Rex staff. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
"in Melbourne was utterly unhelpful"
1 reviews M Deane (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Adelaide |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
20th October 2023 : Rex Airlines response
Dear M Deane, Thank you for taking the time to write your review. We are sorry to hear that your experience has not upheld our commitment to excellent customer service. We would like to offer our sincere apologies to you. With our strong emphasis on customer service, we certainly welcome passengers to report any lack of hospitality directly to the airline for investigation and action as required. Such investigations are exhaustive and may take some time to be completed. Your feedback has been forwarded to Management for awareness. Once again, we are very sorry for the inconvenience and disappointment experienced. Kind Regards, The Rex Team
"The meal was wonderful"
1 reviews Rob Paisley (Australia)
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Melbourne to Sydney |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
13th October 2023 : Rex Airlines response
Dear Rob Paisley, Thank you for taking the time to provide your feedback to Rex. We are delighted to hear you had a wonderful journey with us. We are proud to hear that Liam and Lucinda were able to offer excellent in-flight services and that you enjoyed the meals that we have served. At Rex, we are particularly proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind regards, The Rex Team
"Awful experience"
Emma Heath (Australia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
20th October 2023 : Rex Airlines response
Dear Emma Heath, Thank you for taking the time to write your review. Please be advised that Rex highly prioritise operational safety while striving for a high degree of reliability and thus having the best On Time Performance of any regional Australian airline, we unfortunately cannot guarantee departures or arrivals at scheduled times. As such, we sincerely regret and apologise to hear of the disruption experienced during your travel with Rex. We kindly ask of your understating as unexpected disruptions may arise for some flights Thank you again for taking the time to provide your feedback. Kind Regards, The Rex Team