Rex Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 94 reviews
8/10
No Skytrax Rating
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9/10

"very pleasant and enjoyable flight"

(Australia)

Trip Verified | Overall very pleasant and enjoyable flight, especially for the price point. (That basically places it directly against budget carriers like Jetstar and they are just in completely different leagues). The Rex domestic 737 fleets, as you may know already uses previous Virgin Australia planes, and the interior is essentially Virgin themed (Virgin colored head rests, bulkhead covers). Which don't get me wrong, it isn't a bag thing at all. This means at a budget rex price you get to enjoy full service carrier class legroom (same legroom ad Virgin Australia) and everything. There are also snacks provided during the flight (again, something you don't see often at this price point) along with a complimentary drink. Boarding is done via jetbridges for the front section of the airplane and stairs for the back section, to speed up turnover times. Overall, an excellent option that definitely introduces fresh competition to the other carriers serving this short Melbourne-Sydney route!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"will not travel again with Rex"

(Australia)

Trip Verified | I booked the wrong way instead of MEL-SYD-MEL booked SYD-MEL-SYD same dates. Once I found the error, called 131713 and informed the same within 48 hours of purchasing the 6 tickets under single booking. This is 3 weeks before the flight. This girl charged $66 for each passenger although all six under single booking. Return flight cost $77 but 2 minutes route change cost additional $66 per passenger. Very unhappy and will not travel again with Rex.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Singapore
Date FlownMay 2021
Value For Money 12345
no

13th September 2021 : Rex Airlines response

Dear Narendra Leanage, Thank you for taking the time to provide your feedback here in SkyTrax. We hope you can understand that Rex receives many request outside the Fare Rules and Conditions of Carriage that have been agreed at the time of purchase. As such, in fairness to all our passengers, Rex must abide by these contractual obligations and was followed by our Customer Contact Centre consultant accordingly. We highly advise you to double check the travel dates and fare rules before completing the payment, and we do hope we can welcome you on board Rex in the future. Kind regards, The Rex Team

7/10

"Friendly customer service"

(Australia)

Trip Verified | Friendly customer service. Complementary snack and hot drinks were offered on board. Very reasonably priced - my fare included checked in luggage up to 23kg. Plane was on time Highly recommend this company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"friendly and service oriented airline"

(Australia)

Trip Verified | I took advantage of incredible airfares for a short trip to Sydney and can't fault my flights. From check-in to the Cabin crew especially Andy and all ground crew I interacted with everything was spot on. For a short flight they certainly delivered and I experienced the same on my return flight to Melbourne. It's about time Australia had such a friendly and service oriented airline.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
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