Rex Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 81 reviews
8/10
No Skytrax Rating
Filter Reviews by :
Show
8/10

“staff just can’t do enough”

(Australia)

Not Verified | Recently we flew to Sydney from Brisbane and back to Brisbane after going on a cruise. The travel agent booked us on Rex, we were a bit unsure about it knowing that Rex was predominantly a regional airline. But we have now found our new 1st choice airline, everything about the airline is top notch from the early notifications to pleasant and helpful staff at the luggage check in. The staff just can’t do enough to ensure your trip is smooth and enjoyable their new 737-800 jets are spacious and comfortable, you don’t feel like you’re being herded onto a cattle truck. The departure time was on time and arrived on time at the other end. Their slogan is our heart is in the country and it just feels like good old country hospitality. Keep up the good work guys, you give the other big airlines a run for their money.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Brisbane
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

27th March 2024 : Rex Airlines response

Dear Mike, Thank you for taking the time to provide your feedback on Skytrax. We are delighted to hear that your travel with us was exceptional. At Rex, we strive towards providing great customer service and a seamless process for our passengers. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team

9/10

“amazing customer service”

(Australia)

Not Verified | Have to praise Regional Express (Rex) on their amazing customer service with both their ground and flight staff! It was so nice to be met by smiling faces, polite (even with a sense of humour!). I was also lucky enough to get an upgrade to a seat with extra legroom. After having absolutely dismal service recently from Jetstar and Qantas, it was nice to know that Customer Service from an airline still exists. Thanks Rex!
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMelbourne to Sydney
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

26th March 2024 : Rex Airlines response

Dear S Dee, Thank you for taking the time to provide us with your feedback. We are delighted to hear you had a wonderful journey with us. We are proud to hear that our staff (both customer service officers and flight attendants) were able to make the experience memorable. At Rex, we are always proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind Regards, The Rex Team

10/10

“customer service is exceptional”

(Australia)

Trip Verified | Absolutely love this airline! The best airline in Australia, I dare say. Ground staff are extremely helpful and nice, and flight attendants are just lovely: they will do anything to make sure you feel appreciated and welcomed onboard. Their customer service is also exceptional.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

15th February 2024 : Rex Airlines response

Dear Rok, Thank you for sharing your compliment here in Skytrax. We are glad to hear all the positive feedback with regards to your travel with us including the service provided both by our Customer Service Officers and Flight Attendants. We look forward to welcoming you back on board our flight soon! Kind Regards, The Rex Team

10/10

"Reliable, on time, comfortable"

(Australia)

Not Verified | First time flying Rex and won't be the last. Reliable, on time, comfortable, great price that includes baggage and an in-flight snack but most of all exceptional service. Sean in Adelaide went above and beyond to welcome everyone and help wherever possible. All staff were friendly and helpful. Best experience flying out of Adelaide in a while and will definitely fly with them whenever I travel interstate. Highly recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAdelaide to Brisbane
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

8th February 2024 : Rex Airlines response

Dear Jo, We truly appreciate you writing in your compliments here in Skytrax as well. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team

9/10

“Clean aircraft and efficient service”

(Australia)

Not Verified | Both flights on time. Easy online checkin and friendly customer services. We bid to upgrade on both flights and received our upgrades. Disappointing that we could not enter the lounge for a coffee but it is in the T&C so what do you do! Clean aircraft and efficient service. We would definitely consider Rex again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Melbourne
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

1st February 2024 : Rex Airlines response

Dear Linda Lea, Thank you for taking the time to write your review on Skytrax. We are so grateful to receive your compliments, since one of the things we strive to do is to provide that extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. Rest assured that we have shared your feedback to the relevant departments for awareness. You may also submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights so that we can know more about your experience. Kind regards, The Rex Team

3/10

"how poor the support was"

(Australia)

Trip Verified |  I have been flying rex for a while. They offer an option to bid for upgrade to business which up until recently included access to the lounge at Sydney. But apparently it no longer includes that, but they fail to mention this in the advertisements they email you. When I found out I asked to cancel my upgrade bid and was refused saying I should have read small print Terms and Conditions. Changing the product, not telling people about it, and refusing to do anything about it is really disappointing. The airline itself is normally fine, but how poor the support was in this experience worries me alot.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSydney to Brisbane
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

15th January 2024 : Rex Airlines response

Dear S Peale, Thank you for taking the time to provide your feedback on Skytrax. We can assure you that feedback, such as yours, is taken very seriously. Our goal is to address passenger concerns as soon as we receive them, and we encourage the use of our Feedback Form which can be found on our website in order for us to further investigate your case. Again, we thank you for your review and we hope that future travel can allow us to display the reliability and customer service we pride ourselves on. Kind regards, The REX Team

9/10

“Cabin Crew were first class”

(Australia)

Trip Verified | First time my wife and I have flown with Rex Airlines. The Rex Airlines lounge in Sydney is very pleasant. The flight was on time and the Cabin Crew were first class and service was excellent. We will definitely fly with Rex Airlines again. Highly recommended. Hopefully, they will open a lounge in Brisbane soon.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Brisbane
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

6th December 2023 : Rex Airlines response

Dear Roger Parr, Thank you for taking the time to provide your positive feedback on Skytrax. We're happy to hear you enjoyed our lounge in Sydney, had a timely flight, and experienced excellent service from our Cabin Crew. We appreciate your recommendation and look forward to welcoming you aboard again. Your suggestion for a lounge in Brisbane is noted for future consideration. Safe travels! Kind Regards, The REX Team

9/10

"won't fly any other carrier"

(Australia)

Trip Verified | I fly between Melbourne and Sydney for work every week. I've flown Qantas, Virgin, Jetstar and Rex in the two years or so I've been with my current workplace. Rex offers Qantas levels of service at Jetstar prices. The flights include a small snack and free tea/coffee/water which is only matched by Qantas (if memory serves) despite often being the lowest or very near lowest priced carrier at the particular times I prefer to fly. In the last year I recall only one incidence of the flight being delayed for reasons that were unexplained (a thunderstorm in Sydney grounding all flights not included). I've experienced one cancelled flight but had more than a day's notice. I've completely given up on Jetstar due to their being more often 30mins delayed than actually on time and two cancellations in a three month window. I now simply won't fly any other carrier if Rex also offers a direct route at a time approximating when I want to fly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

23rd November 2023 : Rex Airlines response

Dear E Wan, Thank you for taking the time to provide your feedback on Skytrax. We are glad to hear of the great customer service you received throughout your travels with us. Your kind words are most appreciated, as one of the things we strives for, which generally sets us apart from other airlines, is to provide an extra level of service, including that personal detail stemming from our heritage of good old fashioned country service and friendliness. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind regards, The Rex Team

9/10

"Highly recommend Rex"

(Australia)

Trip Verified | Highly recommend Rex. You no longer treated like “cattle class”. All round service, efficiency and food was great. Biggest plus was the amount of leg room. If Rex maintain this standard they will shake up our domestic flight industry where the current 3 major players have let their standards fall to below an acceptable level. I’m actually looking forward to my return flight.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Adelaide
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

7th November 2023 : Rex Airlines response

Dear Garry Penno, Thank you for taking the time to provide your feedback on Skytrax. We are delighted to hear you had a wonderful journey with us. One of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. We are so proud to hear that you view our services in such a good light. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team

10/10

"What a sensational service"

(Australia)

Not Verified | What a sensational service which allowed my daughter / niece to board the plane with me to ensure I was settled and knew where I was going. I am 90, a little frail and forgetful. Its a service that isn't well known, even the ground crew where not aware initially. A few calls to customer service had that fixed and we were good to go. My daughter came with me in Melbourne, we were taken out to the plane in a car, up in the hydraulic lift and she came on board. Got me settled and left. Same at the other end when flying back. Upon landing I waited patiently and my daughter was there to fetch me. Outstanding service, which I would use again providing my health holds up. If not they have a carers facility which would allow my daughter to fly with me at little or no cost. Rex allowed me to spend 2 weeks with my family in the city I was born, whilst my loving daughter went on an over due holiday to QLD with her hubby.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMidura to Melbourne
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes

25th October 2023 : Rex Airlines response

Dear Christina Bowen, Thank you for taking the time to provide your feedback to Rex. We are delighted to hear you had a wonderful journey with us. At Rex, we are particularly proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind regards, The Rex Team

1 to 10 of 81 Reviews