“staff just can’t do enough”
Mike White (Australia)
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Sydney to Brisbane |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
27th March 2024 : Rex Airlines response
Dear Mike, Thank you for taking the time to provide your feedback on Skytrax. We are delighted to hear that your travel with us was exceptional. At Rex, we strive towards providing great customer service and a seamless process for our passengers. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
“amazing customer service”
S Dee (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Melbourne to Sydney |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th March 2024 : Rex Airlines response
Dear S Dee, Thank you for taking the time to provide us with your feedback. We are delighted to hear you had a wonderful journey with us. We are proud to hear that our staff (both customer service officers and flight attendants) were able to make the experience memorable. At Rex, we are always proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind Regards, The Rex Team
“customer service is exceptional”
Rok Pirtovsek (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
15th February 2024 : Rex Airlines response
Dear Rok, Thank you for sharing your compliment here in Skytrax. We are glad to hear all the positive feedback with regards to your travel with us including the service provided both by our Customer Service Officers and Flight Attendants. We look forward to welcoming you back on board our flight soon! Kind Regards, The Rex Team
"Reliable, on time, comfortable"
Jo Porter (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Adelaide to Brisbane |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th February 2024 : Rex Airlines response
Dear Jo, We truly appreciate you writing in your compliments here in Skytrax as well. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
“Clean aircraft and efficient service”
Linda Lea (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Sydney to Melbourne |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
1st February 2024 : Rex Airlines response
Dear Linda Lea, Thank you for taking the time to write your review on Skytrax. We are so grateful to receive your compliments, since one of the things we strive to do is to provide that extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. Rest assured that we have shared your feedback to the relevant departments for awareness. You may also submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights so that we can know more about your experience. Kind regards, The Rex Team
"how poor the support was"
S Peale (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Sydney to Brisbane |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
15th January 2024 : Rex Airlines response
Dear S Peale, Thank you for taking the time to provide your feedback on Skytrax. We can assure you that feedback, such as yours, is taken very seriously. Our goal is to address passenger concerns as soon as we receive them, and we encourage the use of our Feedback Form which can be found on our website in order for us to further investigate your case. Again, we thank you for your review and we hope that future travel can allow us to display the reliability and customer service we pride ourselves on. Kind regards, The REX Team
“Cabin Crew were first class”
Roger Parr (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Sydney to Brisbane |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th December 2023 : Rex Airlines response
Dear Roger Parr, Thank you for taking the time to provide your positive feedback on Skytrax. We're happy to hear you enjoyed our lounge in Sydney, had a timely flight, and experienced excellent service from our Cabin Crew. We appreciate your recommendation and look forward to welcoming you aboard again. Your suggestion for a lounge in Brisbane is noted for future consideration. Safe travels! Kind Regards, The REX Team
"won't fly any other carrier"
E Wan (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd November 2023 : Rex Airlines response
Dear E Wan, Thank you for taking the time to provide your feedback on Skytrax. We are glad to hear of the great customer service you received throughout your travels with us. Your kind words are most appreciated, as one of the things we strives for, which generally sets us apart from other airlines, is to provide an extra level of service, including that personal detail stemming from our heritage of good old fashioned country service and friendliness. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind regards, The Rex Team
"Highly recommend Rex"
Garry Penno (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Brisbane to Adelaide |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th November 2023 : Rex Airlines response
Dear Garry Penno, Thank you for taking the time to provide your feedback on Skytrax. We are delighted to hear you had a wonderful journey with us. One of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. We are so proud to hear that you view our services in such a good light. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
"What a sensational service"
Christina Bowen (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Midura to Melbourne |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
25th October 2023 : Rex Airlines response
Dear Christina Bowen, Thank you for taking the time to provide your feedback to Rex. We are delighted to hear you had a wonderful journey with us. At Rex, we are particularly proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind regards, The Rex Team