"won't fly any other carrier"
E Wan (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd November 2023 : Rex Airlines response
Dear E Wan, Thank you for taking the time to provide your feedback on Skytrax. We are glad to hear of the great customer service you received throughout your travels with us. Your kind words are most appreciated, as one of the things we strives for, which generally sets us apart from other airlines, is to provide an extra level of service, including that personal detail stemming from our heritage of good old fashioned country service and friendliness. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind regards, The Rex Team
"Highly recommend Rex"
Garry Penno (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Brisbane to Adelaide |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th November 2023 : Rex Airlines response
Dear Garry Penno, Thank you for taking the time to provide your feedback on Skytrax. We are delighted to hear you had a wonderful journey with us. One of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. We are so proud to hear that you view our services in such a good light. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
"What a sensational service"
Christina Bowen (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Midura to Melbourne |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
25th October 2023 : Rex Airlines response
Dear Christina Bowen, Thank you for taking the time to provide your feedback to Rex. We are delighted to hear you had a wonderful journey with us. At Rex, we are particularly proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind regards, The Rex Team
“Joke of an airline”
H Pearce (Australia)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff extremely helpful and friendly"
Alan Davies (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Melbourne to Adelaide |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear Alan Davies, Thank you for taking the time to provide us with your feedback. We are glad to hear of the great customer service you received throughout your travels with us. Your kind words are most appreciated, as one of the things we strive to do is to provide an extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. Once again, thank you for your kind words. We look forward to welcoming you onboard again in the future. Kind regards, The Rex team
"Nice crew, comfortable seats"
E Rayne (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Adelaide |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear E Rayne, Thank you for taking the time to provide your feedback on Skytrax. We are glad to hear you enjoyed you travels with us and that our staff provided great customer service a to make your journey memorable. At Rex, one of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
"4 times rescheduled on the day"
John Saab (Australia)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Sydney to Orange |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
20th October 2023 : Rex Airlines response
Dear John Saab, Thank you for taking the time to write your review. Please be advised that Rex highly prioritise operational safety while striving for a high degree of reliability and thus having the best On Time Performance of any regional Australian airline, we unfortunately cannot guarantee departures or arrivals at scheduled times. As such, we sincerely regret and apologise to hear of the disruption experienced during your travel with Rex. We kindly ask of your understanding as unexpected disruptions may arise for some flights. Once again, thank you for taking the time to provide your feedback. Kind Regards, The Rex Team
"experience was far from satisfactory"
N Keale (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Wagga Wagga to Adelaide |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
20th October 2023 : Rex Airlines response
Dear N Keale, Thank you for sharing your feedback with us on Skytrax. We regret to hear about your experience. We can assure you that feedback, such as yours, is taken very seriously. We continually find ways to improve our level of service and are always open to feedback in achieving this goal. If you would like feedback on your experience, we kindly ask you to submit a feedback form which you can find on our website, so we are able to investigate this issue. Nonetheless, please accept our deepest apologies for the customer service you encountered at the airport. Kind regards, The Rex Team
"a very enjoyable flight"
K Hamedal (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Canberra to Melbourne |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2023 : Rex Airlines response
Dear K Hamedal, Thank you for taking the time to send in your compliments following your travel with us. We really appreciate your comments since one of the things we strive to do is to provide an extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. We are so proud to hear that our Customer Service Officer, Mandy, was able to assist and left a positive impression on you during your trip. I have forwarded your kind words to our Canberra Airport Manager for the effort to be acknowledged. We have also set your feedback aside to include in our internal newsletter circulated to all Rex staff. Thank you again for your positive report and for supporting Rex Kind regards, The Rex Team
"badly mismanage flights"
M Heyle (Australia)
Aircraft | Saab340 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Devonport to Tullamarine |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
20th October 2023 : Rex Airlines response
Dear M Heyle, Thank you for taking the time to write your review on Skytrax. We sincerely apologize for the inconvenience caused by the delays to your flight with us. While cancellations and delays to our flights are certainly not a desirable option, unforeseen disruptions may occur despite our best efforts. We also acknowledge your concerns regarding communication. Please be advised that the development of a recovery plan is exhaustive, and the Network Operations and crewing team put in every effort to try and mitigate this disruption. Regrettably, this also means that we can only confirm the disruption when it is close to the scheduled time of departure. Rest assured, this has been forwarded to the relevant departments for their awareness. If you would like, you can submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flight so that we may investigate your case. Kind regards, The Rex Team