Rex Airlines

✅ Trip Verified | Absolutely outstanding service from flight crew and cabin crew Laura and team. Laura is an amazing positive, caring, knowledgeable team member. Well done Rex on training, support. Great airline and will travel again.

✅ Trip Verified | Upon checking in at the Rex Airlines counter at Sydney airport I received exceptional and thoughtful service from Jorja. I have a pacemaker and Jorja took the time to assist me by walking me to the appropriate security section and making sure I was taken care of by security staff. I found Jorja’s assistance invaluable and nothing was a problem for her. Jorja showed not only professionalism but also a kind caring approach to my needs. I will not forget her kindness. What a wonderful approach to old fashioned customer service.

✅ Trip Verified | I wish to thank all the staff they were all very happy and helpful, I have flown with all of the Aussie airlines and Rex you top the cake for me.

✅ Trip Verified | This is the best regional airline I have flown. Pricing and sector times are almost identical to the big Q, but the staff are so friendly, providing superbly efficient service. Not only that, the seats were really comfortable. For good old fashioned service, fly REX, you wont be sorry.

Not Verified | Horrible experience with REX Airlines. Tried them for the first time to fly to Brisbane return from Sydney. The experience has been extremely frustrating leading us to never wanting to try REX again. We booked our flights, someone then couldn't make it so we replaced them. They refused to do a name change, not even if we tried to pay for it which is bizarre and frustrating. When booking our seats, it caused another fee. They made bold statements saying they want to be competitive to major airlines but they simply are not competitive at all. Their service sucks, their brand sucks. Do yourself a favour and spend just a little bit more to fly with QANTAS or Virgin. They were dreadful.

Not Verified | We flew Rex from Sydney to Melbourne. The check in staff were very pleasant and friendly. My wife has mobility problems and the check in staff gave my wife a wheel chair. The customer service staff member, moved our booked seat to one nearer the front of the aircraft. Boarded as priority, and received a warm welcome from cabin crew. The interaction by the cabin crew was absolutely fabulous. For a budget airline REX could teach a thing or two too other airlines especially customer service.

✅ Trip Verified | Rex staff at Melbourne Airport were appalling when i visited them to check in the day before my flight. The lady who attended to me first in Melbourne was utterly unhelpful. Her colleague seemed to realise that I was being mis-advised and so the other Rex person stepped in and completed what was required to be done. On the day of my flight I needed help re carrying my bigger bag - next time I will make sure I have a bag with wheels. But the Rex personnel said that they could not help me with that until I had been through the check in area (yet Adelaide staff in Rex did help when I was in Adelaide earlier) I use an aid to walk and I am elderly and I was flying solo. Rex staff at airport were negative when I asked if a trolley or something after I had gone through checkin to help me to carry the bag. I asked if that was possible and I got no where. I did not know where to go to wait for the plane and was told I should go back where i came from to the Rex staff. So different to the Rex staff in Adelaide. After letting a man in the area where one goes through the xray that I did not know how far the walk was nor where to go he was completely disinterested. If I started walking and chose the wrong way I was worried I might miss the plane. He, utterly disinterested, told me "if you miss your plane you can try to get a refund" i felt worried and distressed, Eventually another person did help me and it was a long walk - much longer than I anticipated , to the correct area. I thanked that person who was not a Rex employee. I had told the Rex staff the day before that I thought I would need some assistance re getting to the plane. Yet was that request not documented? Because on the flight day they blamed me for not having asked earlier for assistance. I clearly did say the day before that I would require assistance. The Rex staff at Melbourne were not kind, not interested, not understanding and not reassuring. Only at the final moment just before boarding and just before she finished her shift for the day did a very nice Rex lady come over to me and she advised that she had arranged some help for me. that was good. BUut when I arrived in Adelaide no one on the plane had arranged for me to get help with getting my heavier bag out to the taxi as no one had been asked to arrange that. Fortunately another person - one of the air hostesses on the plane stepped in and suggested I wait until the other passengers had left the plane and then she would get me a person to help. I appreciated her understanding. I cannot understand why, for the same airline, that staff in one city can be pleasant and helpful while their colleagues in another city could not care less

✅ Trip Verified | Awful experience. Outbound flight was cancelled 10 hours before departure, had to call (40 mins) to reschedule and told no flights until following day despite still selling seats online. Departed 22 hours later than planned. Arrived in Sydney and shortly after received another text to say my return flight was cancelled, and again after a 70 min call, could only put me on a flight the following day despite seats being available, but not allowed to put me in business class seat. Had to cancel flight and pay $500 for a last min seat with Virgin so could get home. Abysmal service. Would not use (or try to use) again.

Not Verified | Very unreliable aircraft. Sky rocketing fares expect to pay $500-600 for one way fare. No consideration for the people in small communities

✅ Trip Verified | Poor booking conditions and customer service. I purchased a flexible ticket (so I thought) that allowed flight changes (for a small additional fee). However, despite the fare rules clearly permitting flight changes (and not stipulating that additional T&Cs apply), there is a separate table of additional fare rules with additional rules. These include more rules, such as that fares flight changes do not include a change of origin/destination. After spending >45 minutes on hold to speak to a CSR, Rex's website crashed in the middle of the call. Sorry, Rex. If you're going to offer flexible fares, make them flexible. Next time I will book with another airline that's clear about its T&Cs.