Rex Airlines

✅ Trip Verified | REX have always been professional, I never took much notice of airlines, I just know who I will no longer fly with. In my recent trip with REX the light bulb went on. I understood the Guest ethos that had been taught to me through employment as a driver for luxury travel. With REX I finally "got it", the Guest Experience. No other airline has made me feel this elusive 'Guest' experience. I've had some absolute shockers, I am now a nervous flyer. Not a heart string pull - try flying home with your step sons ashes and being treated poorly in the USA, which you are transiting through. Suffice to say, I hate flying. This recent trip, I engaged brain, I saw it and was the recipient of their incredible service. The thing that makes airline travel easy, seamless, safe - treat people with respect. Don't immediately treat then with disrespect because of a judgement. And this is REX.

✅ Trip Verified | Our flight from Auckland was late leaving due to bad weather. We arrived at the REX counter in Melbourne flustered and tired. The check in for baggage had just closed but Thomas came to our rescue. He checked if our baggage could still be checked in, escorted us through security down to the REX gate arriving with minutes to spare before the flight was called. With out Thomas we would never have made it, he went over and beyond to ensure we were able to make the flight. Thomas is a credit to himself and REX. The cabin crew had no idea we were weary travellers. We were greeted warmly and genuinely, thankful to have made the flight for home. To the REX staff, thank you. This is why we always fly REX.

✅ Trip Verified | Being first time flyers with Rex, we were delighted with the personal service at airports and in the air. Assisted with booking in, luggage and seating details. Being tall, enough leg room to be comfortable. We would choose to fly rex whenever possible.

✅ Trip Verified |   Our team fly weekly and we reckon Rex are the most reliable airline in Aus. Boarding is easy, flights are on time, crew are great. WiFi on all flights would seal the deal. Yet to be disappointed,

Not Verified | Fantastic service, from bag drop to landing and getting my baggage on the other end. All staff played their role in providing the excellent customer service. It was an early morning flight and it was really nice to start the day on the right track!

✅ Trip Verified | We are long-time members of another airline's frequent flyer program and lounge, but ion this occasion chose Rex at the 11th hour as it was the only airline that hadn't hiked its fares dramatically for the last couple of days before departure. We were very pleasantly surprised (for want of a better term). Despite costing us less than half what the competitors were offering, the service was exemplary. On needing a booking matter checked and dealt with by customer service I was very happy to find myself speaking to someone local who understood the exact situation and fixed it quickly and easily. The airliner itself was modern, clean and well presented, staff were friendly and relaxed. We also won a bid to get bumped up to business class, which was a first! Can't fault Rex - we will fly them again in the near future.

✅ Trip Verified | Second time we have flown Rex and it is now our go to airline. Staff, service and on time performance were exemplary. It is in everyone’s interest to support Rex in the interests of competition. But the efforts of their staff make for a truly great experience, miles ahead of any other airline in the country!

Not Verified | Rex Airlines is a standout in terms of professionalism and helpfulness. Their call centres are here in Australia, staffed by knowledgeable and problem solving women (sorry men, I have just dealt with amazing women). Rex is our airline of choice when it flies where we need to go. It is hands down better than the other airlines based in Australia and is a reminder that an airline can work well and treat customers with personal and professional service.

✅ Trip Verified | A very big shout out to Jude and Liz at the check-in service desk, as well as Tup the client manager on the flight. I happened to leave a bag containing a priceless religious item at the check-in desk as we were running late for the flight. And in my haste I left the bag at the desk. I totally forgot about it and would have been extremely devastated and upset if I realised I left it behind. Once we boarded the plane and settled in, a very kind Tup and other staff member came up to us and returned the bag to us!! I can only guess that Liz and Jude realised I was a religious Jew and made the effort to return the bag to us on the plane before it took off! My wife and I were so touched by this extremely kind gesture. We spoke to Tup during the flight and expressed our gratitude but I wanted to leave this note of thanks to Jude and Liz too. We always try and fly Rex, your staff are friendly and happy, so different to the other airlines we have flown on domestically. And this incident just reinforces the good vibes we get when flying Rex.

✅ Trip Verified | Took a trip recently travelling from Sydney to Melbourne on Rex Airlines new intercity jet service. It was a chance to test out their new service having many years ago flown on a regional flight to a country NSW town. A couple of standouts were immediately obvious starting with the check in staff and process at Terminal 2 in Sydney. Not only were the kiosks easy to use for check in but on proceeding to the desk for bag drop the staff were very friendly and helpful. On board the planes have good legroom and it was nice, although a short flight to at least get a snack and cup of coffee. Then on the return leg had to change my flight to an earlier time and again the service stood out. The call centre reservations staff member was delightful. There was no robot at the end of the phone and they cared about helping make changes. Everything about the experience really was good old fashioned country service with a smile. It really sets them apart from their competitors.