Regional Express

Customer Reviews

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Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 75 reviews
7/10
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5/10

Regional Express customer review

Early morning flight form Sydney to Wagga with a return the next day. Both flights departed on time and the cabin crew member on both legs were friendly and genuine. On each flight a coffee/tea and biscuit served - bags were on carousel by the time I reached the terminal. The bus trip out to the plane from the terminal at Sydney adds a nice touch and gives one a different view of the airport. This is a fantastic little airline with a real charm about it and its service standards are truly something to be admired. Well worth flying with.
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4/10

Regional Express customer review

Sydney - Lismore / Ballina - Sydney. Efficient and pleasant check in procedures in Sydney. Unlike Jetstar this airline does not view baggage overweight as a revenue stream. My first row seat was very noisy and I later learnt that it is the rear seats that enjoy a lower sound level due to the location of teh engines. The one hostess on board worked hard at serving our full flight of 34 pax with a cookie & coffee. Plenty of seating leg room on the Saab Turboprop but the toilet is really for emergencies only. Small and not designed for anyone higher than 5'5'' or wider than 34" waist. All in all a great little airline. Well run and worth flying with.
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5/10

Regional Express customer review

Sydney-Ballina-Sydney. Was really impressed with both flights. The small cabin was not an issue on 80min flights. Seats comfortable and adequate room. Only recommendation is to not take too much carry-on baggage as there is limited storage space. Both ways the flight attendants were helpful and happy. Great addition to both flights were the FAs who stopped to have a chat to passengers after they had served the small snack - either a museli bar or packet of shapes and either tea/coffee/water. On the flight up we were delayed 90mins due to mechanical problems. The weather in Byron meant some baggage had to be taken off so extra fuel could be put on board in case of diversion. Staff were helpful and dealt with it in a professional manner sending the remaining bags up on the afternoon Virgin flight. I'd recommend REX over Virgin and Jetstar. I payed less than half for the REX airfare than what the other two were offering and was twice as happy flying with them.
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5/10

Regional Express customer review

Melbourne to Albury and return. Great flights both ways. Very comfortable middle sized twin- turboprop Saab 340 seating 11 rows of 1+2 pax. Leather seats very comfortable and mounted quite high giving you lots of leg-stretching room. Wide too compared to Airbus A320. Pleasant FA's each time adequate snacks available. Only downside is that the taxes and fees more than double the cost of the fare so the choice between using this shorthaul route and hiring a car and just driving there is closer than it looks on first quote. Highly recommend Rex if you don't mind flying in smaller aircraft than 737s or A320s.
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5/10

Regional Express customer review

Sydney-Narrandera-Sydney return 27 August-29 August on Regional Express Airlines also known as REX. Great flights with good clean quiet cabin (no loud overhead pop music thank heavens!) good service with coffee and snacks and very pleasant smiling attractive FAs. I like the Saab 340 and also now generally prefer REX to Qantaslink partly because of the use of pop music over the PA system on Qantaslink these days. Remarkably quick baggage collection at REX in Terminal 2 at Sydney Airport partly because I suppose one has to travel by tarmac bus from the aircraft parked at very remote stands from this terminal and that takes some time. However it is an interesting journey. A nice professional airline and look forward to flying with REX again.
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5/10

Regional Express customer review

Sydney to Orange return. First experience with Rex. Compared to some of the larger domestic and international carriers Rex provided excellent service and warm friendly crew on both legs. Although only a 45 minute flight each way we were still provided with a snack and hot beverage. Baggage collection at Sydney was outstandingly quick. We'd fly them again. The checked baggage limit of 15 kg per person could provide a challenge for some people.
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4/10

Regional Express customer review

Have flown with Rex 3 times Sydney - Albury and have a few more sectors booked. Small Saab aircraft - but that means quick boarding and disembarking! Relatively comfortable and flight crew very fast and efficient. Always with a smile. Although you wouldn't want to be taller than 6'3" (I'm 6'3") to sit in their seats - unless you can secure the emergency exit row! A pleasure to fly with.
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4/10

Regional Express customer review

MEL BWT return; relatively easy check-in & boarding. On short (1 hour) flight tea/coffee & nibbles served by friendly FA. A minor problem was in the different configuration of the aircraft (all are Saab 340). On outward flight there were overhead lockers above the "2 seat" side of the aircraft but on the return when we had extra carry-on there was none. Fortunately the flight was only half full so we could store it under the next seat. They do a good job for a regional airline.
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Regional Express customer review

Sydney-Griffith return. Comfortable trip although the Flight Attendant was very 'grumpy' going to Griffith. Refreshment was a glass of water and packet of savoury 'nibbles'. The return flight was equally comfortable although we were treated to an aerial tour of Sydney courtesy of ATC and the only airport in Australia that qualifies for Third World Status.
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Regional Express customer review

SYD-GTH-SYD-CMA-SYD over a few days. REX is a charming airline with excellent staff attitudes. Check-in in Sydney was very good. On arrival at your destination the First Officer hops off the aircraft to welcome you to your destination. Aircraft are Saab 340s. You might be lucky and get one with sheepskin covers on the seats. Good coffee or tea and a snack is served. Once again its the 'little' regional airlines that seem to be trying the hardest for their passengers.
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