Regional Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 75 reviews
7/10
No Skytrax Rating
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9/10

Regional Express customer review

(Australia)

Merimbula to Sydney. This was my first trip with this airline and overall the experience was a positive one. Check in at Merimbula was efficient and polite. Boarding was on time and the hostess for our trip was extremely charming smiling and chatting to passengers throughout the flight. Once in Sydney we were quickly bussed to the terminal and there was a very short wait for bags. Also found their fares quite reasonable if you book far enough ahead.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Regional Express customer review

(Australia)

When the flights work its a good service but 8 trips and 1 that is on time is not uncommon experience to orange residents. Constantly late constantly diverting to Bathurst constantly "caught by surprise" with busses and planes not working. Take my tip hire a car or catch the train/bus its quicker (6 out of 8 times I would have got there before the plane) and much cheaper.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Regional Express customer review

(Australia)

Sydney to Albury. The fare was cheaper than some rivals on the route. Everything worked like clockwork from check-in to arrival. Check-in easy and friendly. Bussed out to the plane in a timely and orderly manner. Cabin comfort was quite reasonable given the size of the aircraft (Saab 340). The flight attendant gave personal and friendly service throughout the flight offering seconds of tea/coffee. The flight crew gave periodic updates including the fact that we were arriving 15 minutes early - amazing for such a short flight. The flight attendant personally checking with every passenger during the flight to ascertain if anyone wanted them to book ahead for a taxi and the offering of sweets prior to landing were charming touches. I'd happily fly Rex again.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Regional Express customer review

(New Zealand)

Great airline but sadly airfares costing too much nowadays. Yes regional services are more expensive but why fly when a 2 hour car journey is far cheaper. Staff at BWT generally are rude arrogant and do not provide a friendly service. Trying to connect to other airlines from REX is a nightmare because of the huge disparities in luggage allowance and even worse when you connect to an international flight.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Regional Express customer review

(Austria)

Coober Pedy to Adelaide. Nice experience. Check in at a little Bungalow in the desert friendly ground staff. Unhealthy snacks like chips or something sweet but they also offered drinks. Seatback was not able to recline.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Regional Express customer review

(Australia)

SYD-Wagga. On time and friendly. Offered complimentary tea/coffee/water and a sweet or savoury snack for 1hr 15 min flight. My only concern with Rex is that with the props going it is very difficult to hear the flight attendant over the PA. Otherwise good and hard-working airline.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Regional Express customer review

(Australia)

SYD-Parkes return travelling alone so had A seat (config is A-aisle-BC) the SAAB 340 is a good little plane and smooth. Friendly and efficient attendant both sectors. Tea coffee water and biscuits or chip snack served on this short 45 min flight. Good landings booking check-in boarding all quick and simple and the bag was on the carousel in Sydney as soon as I got inside.
no
5/10

Regional Express customer review

(Australia)

Adelaide to Broken Hill return. What a great regional airline REX is. Our flights left and arrived on time. Boarding was pleasant and effective. FAs were pleasant helpful and efficient. A light snack was served on both flights. Check in fast and pleasant. Well done.
no
2/10

Regional Express customer review

Have had to travel to Albury a couple of times over the last 3mthsand decided to try Rex. Check in staff at Sydney very friendly and helpful. Can't say same for Albury staff. There is no country charm from these check in staff. Perhaps Rex need to give some Customer service to these outlying ports where no one does regular checks on them. Cabin crew nice although on a one hour flight with only one cup of tea and snack rubbish not collected until top of decent.
no
5/10

Regional Express customer review

Adelaide to Port Lincoln return. Inflight service is the best service includes choice of coffee tea wine or champagne + light snack muffin or savory snacks.
no