Regional Express

Flew Albury-Sydney return and what a great experience. Flight was delayed by about 5 mins departing Albury but assured we would land on time which we did. Service from single cabin crew was great with tea and coffee offered with a biscuit and a pack of snacks. Return was also great with pilot greeting us at the stairs and we took off pretty well on time. A bit bumpy out of Sydney which were warned about but cabin staff looked after us and landed in Albury about 5 mins ahead of schedule. Overall it was flying as it was meant to be.

SYD-LSY (Lismore)-SYD: this is a great little airline: good aircraft good service at check-in nice personnel service on-board and Lismore Airport and its terminal are a delight. I only wish REX serviced the main trunk routes in Australia as a 'boutique airline'. On-time performance and luggage arrives into the terminal before the passengers arrive.

Flew Sydney-Albury with my 18 month child great friendly service at check in gave my daughter her own seat at no extra charge since plane was not full. Pram was over weight but accepted still free of charge cabin crew were just as great gave personal demonstration of how to put a child's life vest on. Was asked to wait for everyone else to leave the plane first in Albury before us and the flight attendant assisted us off with our carry on right through to the terminal. Would definitely fly with Rex again.

Albury-Sydney return in 2 days. Great service on the ground and in the air. Albury is a small regional airport so no lining up to check in and all done with a polite smile. Boarding very organised and I had paid extra ($4.00) for an exit row seat. One flight attendant who did a great job explaining what that meant. Took off right on time and landed in Sydney a few minutes late due bad weather. In flight we were offered tea or coffee and a snack and also water. Return trip was also great with the same seat (6 A) and the service was excellent. Landed 20 mins ahead of schedule and bags delivered at about the same time it took to walk to the terminal. Overall a great airline which serves many areas of regional Australia.

Merimbula to Sydney. This was my first trip with this airline and overall the experience was a positive one. Check in at Merimbula was efficient and polite. Boarding was on time and the hostess for our trip was extremely charming smiling and chatting to passengers throughout the flight. Once in Sydney we were quickly bussed to the terminal and there was a very short wait for bags. Also found their fares quite reasonable if you book far enough ahead.

When the flights work its a good service but 8 trips and 1 that is on time is not uncommon experience to orange residents. Constantly late constantly diverting to Bathurst constantly "caught by surprise" with busses and planes not working. Take my tip hire a car or catch the train/bus its quicker (6 out of 8 times I would have got there before the plane) and much cheaper.

Sydney to Albury. The fare was cheaper than some rivals on the route. Everything worked like clockwork from check-in to arrival. Check-in easy and friendly. Bussed out to the plane in a timely and orderly manner. Cabin comfort was quite reasonable given the size of the aircraft (Saab 340). The flight attendant gave personal and friendly service throughout the flight offering seconds of tea/coffee. The flight crew gave periodic updates including the fact that we were arriving 15 minutes early - amazing for such a short flight. The flight attendant personally checking with every passenger during the flight to ascertain if anyone wanted them to book ahead for a taxi and the offering of sweets prior to landing were charming touches. I'd happily fly Rex again.

Great airline but sadly airfares costing too much nowadays. Yes regional services are more expensive but why fly when a 2 hour car journey is far cheaper. Staff at BWT generally are rude arrogant and do not provide a friendly service. Trying to connect to other airlines from REX is a nightmare because of the huge disparities in luggage allowance and even worse when you connect to an international flight.

Coober Pedy to Adelaide. Nice experience. Check in at a little Bungalow in the desert friendly ground staff. Unhealthy snacks like chips or something sweet but they also offered drinks. Seatback was not able to recline.

SYD-Wagga. On time and friendly. Offered complimentary tea/coffee/water and a sweet or savoury snack for 1hr 15 min flight. My only concern with Rex is that with the props going it is very difficult to hear the flight attendant over the PA. Otherwise good and hard-working airline.