Regional Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 75 reviews
7/10
No Skytrax Rating
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10/10

"one of the best flying experiences"

(Australia)

Trip Verified | My family and I were amongst passengers on the first ever Gold Coast- Melbourne REX flight. We had one of the best flying experiences ever. Despite the technical issue, which was sorted out quickly, the crew remained polite and attentive. The passengers kept informed and updated, excellent service on board. Big heartfelt thanks to all flight attendants, Tup, Lucinda, Jordan, Tanya, Nicole and others. You have made us feel so welcomed and comfortable. Special thanks to the pilot, this was the softest take off, flight and landing ever. With endless compliments we highly recommend REX airlines to everyone.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGold Coast to Melbourne
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a fresh choice for Australians"

(Australia)

Trip Verified | I flew on the new jet service this weekend past and I was really pleased - no, delighted - with the experience. The check-in teams and boarding teams at both SYD and MEL treated me like a valued customer and couldn’t be nicer. The crew were welcoming and continued that valued experience through to disembarking, and the ramp team handled my bag and delivered it without worry to me. The in-flight magazine’s page about in-flight exercises was really difficult to read. And I didn’t know it was a cash-bar only, I wanted to buy a drink but I only had my credit card. Also, Manage booking has been down for a while now. Otherwise, a fresh choice for Australians that places the customer’s airport experience at the core of the experience.
AircraftBoeing 737-800NG
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very much appreciated this kind gesture"

(Australia)

Not Verified | I attempted to book a ticket online to travel from Dubbo to Sydney late 2/9/2020, for a 3/9/2020 flight. It was indicated that there were no seats available for the 3/9/2020 flight, so I booked for 4/9/2020. My Sister was dying in the Martor Hospital in North Sydney, and her Family called me 3/9/2020 to say she was in a critical condition. I phoned Rex, and spoke to a lovely Customer Service person. This person could see that I had tried to book online 2/9/2020, and said even though she was not supposed to, that she would change my flight from 4/9/2020 to 3/9/2020. Thanks to this wonderful person, I was able to be with my Sister before she passed on 4/9/2020. If I had taken the 4/4/2020 flight, my Sister would have passed before I got to say goodbye. I very much appreciated this kind gesture.
AircraftSAAB
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubbo to Sydney
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Consistently delayed"

(Australia)

Trip Verified | Townsville to Cairns. Unreliable. Consistently delayed and then cancelled at the last minute with no warning. Worst airline in Australia by a long way. If you're booking with REX to save $50 or get a flight a couple of hours earlier/later don't risk it, just book with the real airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTownsville to Cairns
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"commend flight attendant Georgia"

(Australia)

Not Verified | I flew with Rex on 4 flights recently between Lismore, Sydney and Wagga, and return. All flights were on time, comfortable, and the service was very good. I particularly wanted to commend flight attendant Georgia on the Wagga - Sydney flight. She exuded a genuinely warm personality in every aspect of her work, from the friendly smile and pleasant voice to the competent service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWagga Wagga to Sydney via Lismore
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"We were very impressed overall"

(Australia)

Trip Verified | Amazing customer service - review delayed due to ill health. In May I was flown by Royal Flying Doctor Service to Adelaide where I spent 6 days due to a sudden, acute illness and after which I flew with your airline to Broken Hill where we had left our caravan so we could return to our home in Sydney for further medical care. Among the passengers on the flight were an elderly, frail woman and a woman returning to her regional home after shoulder surgery - I was feeling pretty fragile myself. We were all at the front of the plane and my husband and I were really impressed with the flight attendant, Abby, for whom nothing seemed too much trouble and who was very mindful of the particular issues the elderly lady and the post-surgery lady, both travelling alone, faced. Abby had a delightful demeanour and the service she provided was both efficient and compassionate. We were very impressed overall.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAdelaide to Broken Hill
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst customer service"

(Australia)

Trip Verified | Merimbula to Melbourne. The reception guy was extremely rude with no customer service at all. We are from Western Australia but our luggage, instead of Melbourne residers', was picked out to be not coming back with us from Merimbula to Melbourne, due to weather condition. I missed out the announcement because I was outside of the waiting room. The guy at the reception at Merimbula did not have any empathy, or patience to explain the situation but rush and threaten me if I don't do as he said quickly he will let the pilot know to depart without me. The most frustrating day and the worst customer service I have ever encountered in my life.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMerimbula to Melbourne
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"delighted with customer service"

(Australia)

Trip Verified | I was flying today from Albany to Perth and was particularly delighted with the customer service from Kiara. I am flying almost every week with different companies and I haven’t had a better flight attendant. It is very challenging to make people comfortable on a small plane like Saab SF340, but her attitude makes it very different experience. She is smiling and very friendly, very understanding in difficult situation.
AircraftSaab SF340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAlbany to Perth
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"the least reliable airline"

(Australia)

Trip Verified | Perth to Albany. Rex is the least reliable airline I have ever flown. Around 50% of the flights I take are late and often by 4-6 hours. The worst thing is the late and casual way they inform you about your delay. You are typically 30mins from boarding and receive a text that the plane will leave in x hours and no excuse is given. I think they are half way through the contract on this route and I hope they lose the franchise. If you actually get on the plane, it is ok but cramped and tired. But you really can’t rely on Rex at all.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePerth to Albany
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst regional airline"

(Australia)

Trip Verified | Perth to Albany. This is the worst regional airline I have ever had to fly. They are always late with very poor communication. Fortunately for them, there is no competition in the routes they fly. Otherwise they would not have a business. They should be ashamed of the poor service they provide.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePerth to Albany
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no