Regional Express

✅ Trip Verified | I have flown with Reginal Express or 'REX' as known locally several times previously. Last Thursday 14th February 2019 I boarded a flight back home to Adelaide from Mount Gambier where I had been on a business trip. I was greeted by Carly who was our flight attendant for the flight. I was pleasantly surprised by her level of service and professionalism. I can say every other time I had flown REX the service was good, although on this day it was outstanding. She made everybody on board feel welcome, she provided snacks and drinks to all passengers and walked the aisle regularly to enquire if any of the passengers required anything, I'd like to personally congratulate her on her level of service, well done! I would highly recommend REX to anyone flying regionally within Australia.

✅ Trip Verified | Monkey Mia to Perth. The flight attendant Kiara was such a delight. She was so welcoming and made every effort to make the flight as comfortable and enjoyable as possible. Her personality was a delight. I was lucky enough to have her on my return trip to Perth. So much nicer than the Virgin staff (Melbourne to Perth) who could barely crack a smile. Thank you for a very enjoyable experience.

✅ Trip Verified | Sydney to Griffith. Always delayed. Overly expensive. Overall experience is beyond poor. 70% of the time I experience delays. The only reason I fly with REX is because no other airline goes to my rural destination. I understand delays are sometimes unavoidable, however, that should be the exception, not the norm!

✅ Trip Verified | I have been flying to work with Rex airlines every week since December between Burnie and Melbourne. Unfortunately it is the only airline operating in this route so I have to put up with their poor service. 80 percent of the flights have been delayed. The customer service is poor so that you can`t even get a proper explanation why your flight is delayed. In one instance, my checked baggage got damaged while traveling from Melbourne to Burnie. My damage claim got rejected on the basis that the damage is reasonable. I just feel bad that I am a regular Rex airlines customer.

✅ Trip Verified | Perth to Albany. Rex has a relaxed approach to service and information and punctuality. On board is very convivial - nice genuine service for the short flight, and with the pilots saying hello before you step up on board. But everything else can be weirdly substandard for 2018. Out of the last 8 flights on this sector, half have been delayed or cancelled. The fun starts with the latter. Little information or support is provided when things go wrong. You will receive no direction in writing what to do so listen carefully to the gate announcement if the plane is cancelled. "Recovery flight at 7am. Be at gate around six". That’s it. If you gave a hearing or sensory impairment, you are a bit doomed. There is an option to purchase a $5 insurance for delays at every ticket purchase. Probably a good deal given the frequency of delays. But little information on Website what to do if a delay. Also if the west coast, the call centre closed. So good luck! In summary, drive Albany to Perth if you can. If you can’t always purchase the insurance and make contingencies on travelling for business as it is not reliable. But if you get onboard and away on time, it is not an unpleasant experience!

✅ Trip Verified | Hats off to Rex for once again delivering the most exceptional service on their 7.20pm service from Melbourne to Albury on Friday 27th April 2018. From check in to boarding, from a laugh with the first officer at the foot of the stairs at how cold it was on the tarmac at Tullamarine, to the most outstanding cabin service. A particular staff member looking after us in the cabin always goes that extra mile to ensure not only mine, but everyone's comfort on board.

✅ Trip Verified | Early morning Flight with Regional Express from Sydney to Moruya on 16 March 2018. The flight departed on time and was very comfortable. A huge thanks to the sole flight attendant on board. Not only was she cheerful and professional, her attentiveness to all passengers was by far the best customer service I have experienced in such a long time. 10/10!

✅ Trip Verified | Flew Mount Isa to Cairns. Absolutely fantastic service! Travelling with an infant at the age of 6wks on my own was a little daunting but Regional Express made the trip so comfortable and reassuring for myself and my baby. Would fly with them over a larger airline anytime. Thank You Rex!

✅ Trip Verified | My husband, 2 young boys, aged 4 and 7, and I flew to Merimbula for a holiday and we were allocated 2 x 2 seats in consecutive rows. My boys chose to sit together and my husband and I sat directly behind them. As we ascended, both of them started to panic, one feeling sick, the other saying he couldn’t breath. There was quite a scene which all passengers were witness to. I’d leaned forward to reassure them, but was obviously constrained by my seatbelt whilst the seatbelt sign was on. Our flight attendant, when safe to do so, came directly to my children’s side, knelt down to their level, and reassured and comforted them. She was completely forthcoming and generous in her care. My boys were instantly calmed.

✅ Verified Review | Armidale to Sydney. A great country airline. Genuine customer service and hospitality. The whole experience was fantastic. The online booking was easy. The check in procedure was great. Onboard the solo flight attendant was exceptional. The catering was excellent. Comfort and safety outstanding.