Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2456 reviews
7/10
5 star Skytrax Rating
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7/10

Qatar Airways customer review

(Egypt)

MCT-DOH-CAI. First leg served with an old and cramped A320. Inflight catering for that leg was not the best just an average snack crew members were doing a good job on that sector. Transit in Doha was a short one around 2 hrs. The terminal itself is so boring if compared to EK's T3 at DXB with a very limited food outlets and coffee shops. The Second leg was served with the companies pride not the 787 but the 777-300ER I would say that the aircraft is pretty much enjoyable in the 3-3-3 abreast layout over Emirates 3-4-3 which gives a feeling of flying a budget airline. Cabin crew on the second leg were just missing the proficiency of a five star airline. Wont hesitate to fly QR again for the sake of the cheap fares.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Hong Kong)

We flew to Manchester from HK last month with our baby son. On 3 legs of the trip the service and general experience could not be faulted in particular the cabin crew were genuinely caring for our son providing him with chocolates toys and carrying him around the airplane. On the Doha - Manchester leg of the journey the service was appalling very offhand perhaps not helped by the fact there were extra demands on the attendants due to the fact the in-flight entertainment was not working but our baby son was ignored right down to fact there was no offer of baby food for him! So 3 legs unsurpassed service far superior to my experience on my regular business class airlines but of course what one remembers unfortunately was the one poor experience which was made more memorable by how good the rest of the journey was.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Norway)

Been a Qatar frequent flier for a couple of years. Gold card holder and choose Qatar as the preferred airline. Generally extremely Professional and experienced crew. In recent times have noticed that the quality of Food can be much better. I generally choose AVML as the Choice. On the last flight from DOH-OSL I was served a chicken sandwich instead of vegetarian. Been served Pasta as AVML on one of the flights. Food quality is one thing that I believe that QR has dropped in. Customer service is still good (even if an occasional mistake happens). The thing that I did not like on my OSL-DOH flight is that they introduced the 787. I would any day prefer the Comfort of the 777-300ER.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United Kingdom)

Return flight to from London to KL via Doha. 3 of the 4 aircraft's were modern and clean with great in-flight entertainment (all newish A330s) and very good food. Last flight (Doha to London) was awful. Old A330 very smelly not especially clean and rubbish in-flight entertainment. A real disappointment but would not put me off flying Qatar again as generally excellent. Doha airport isn't as bad as everyone says but the busses to and from the terminal do take forever and aren't particularly well air conditioned.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-DXB-DOH-LHR. 4 flights on B787/A320/A330. Excellent flights with very smart and professional cabin crew. The meals were tasty and of good quality and nicely presented. 5 star and very happy to travel again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United Kingdom)

BKK-DOH 16/09/2013. A true 5 star airline. Seats very spacious and comfortable. Staff very attentive and helpful. Great selection of food IFE very good with a great range of new release and classic films. Will fly Qatar whenever possible.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Spain)

Had high expectations flying with this 5 star airline. We decided on the route MAD-DOH-BKK-DOH-MAD to fly with Qatar for the first time. It was basically all above average but a bit short for a 5 star. No surprises all was efficient smooth and professional. The 777-300 was used on all our four flights. Great entertainment system although the boxes takes up some leg space. Food was correct and service professional but felt quite robotic. Drinks were served frequently during the flights. Planes were all clean and in very good appearance. Doha airport is a problem long bus rides to and from the plane. This will be solved once the new airport opens. We hoped for it to be so before our trip but they still have no date.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Austria)

Perth WA to London LHR on 8 August. I have never felt so well looked after onboard any airline. Despite the length of this journey (22 hours) I thoroughly enjoyed it. Perth - Doha leg was onboard a B777-200LR a very comfortable aircraft. The IFE was brilliant and I was well entertained by (literally) 100s of movies games and television shows. The cabin was ambient with a lovely mood-lighting system. The connection at Doha International was smooth and took me just 1hr and 30 minutes to be onboard my London-bound flight coming from the 777. Doha is a very pleasant airport and a much newer one is on the way. The London leg was onboard B787 and had a very comfortable arrangement (as do all Qatar Aircraft) with Thales IFE. Again wonderful entertainment. The food was wonderful at all parts of the journey and various meals are provided with generous portions. The cabin crew were so professional and smart very friendly. I am very much looking forward to flying Qatar again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-SIN-DOH-MAN. A330 first leg. Really comfortable seat but preferred 777 on second leg which was perfect lie flat seat and so much roomier. Staff were excellent and couldn't do enough - very polite and attentive. Good Oryx system great headsets and good choice of films. Food excellent and as much drink as you like. The only disappointment was the 'fast track' luggage. Most of economy had left the airport whilst business class were still standing at the conveyor waiting for theirs 40 minutes later!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Australia)

MEL-DOH and DOH-MEL. On flight home mobile phone (on charge) slipped down into seat table mechanism and couldn't be retrieved by hand. Head steward did everything he could to no avail. On arrival he had arranged for an engineer to board plane to dismantle seat. The phone was delivered back to us while waiting for luggage The effort of staff to do their best was appreciated.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes