Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2495 reviews
7/10
5 star Skytrax Rating
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9/10

Qatar Airways customer review

(South Africa)

Cape Town to Barcelona: QR 1366 on 18 June 2014 Cape Town to Doha. QR 139 on 19 June 2014 Doha to Barcelona. After reading many less favourable reviews on Qatar Airways we feared the trip when we were delayed at Cape Town before even embarking. However a pleasant crew outstanding service a well maintained Boeing 787 an on time landing in Doha changed our views. The transfer was quick and easy and the onward flight to Barcelona as good as the first. We will follow the route again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United States)

Flew Qatar from BCN to Doha the new airport then from Doha to BKK on June 1 2014. I was in business class. The first plane was an Airbus 330 with Lie flat seats. The service was fantastic! The seats were extremely comfortable the monitor was quite large. Everything about this flight was wonderful. Next segment was on a B777-300 and the seats had even more room! Fantastic lie flat beds excellent service. They don't feed you like they used to but the meals were fine service was very good. I would highly recommend this airline and service. You had tons of movies to choose from that were all recent releases as well as some older ones. The inflight entertainment system was very good. The monitors were at least 16”. They offered me pyjamas on the second leg to change into they provided very nice pillows and blankets on both flights as well as a nice amenity kit.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(South Africa)

13/14 June 2014. CPT-DOH-LCA. First flight (CPT-DOH) on a new 787 I was very excited for my first flight on a Dreamliner but was rather disappointed by the poor seat pitch and width being 1.9m tall (6'2) I was very uncomfortable and unable to sleep the whole way. The movie choices were also disappointed being very old and not updated to the current months entertainment suite. Food was very good cabin crew were sweet but seemed extremely flustered. Second flight (DOH-LCA) on an old A320. First thing I noticed was there was no inflight entertainment which was very sad however it was a shortish flight so not a big issue. For the most part cabin crew were very nice except one lady who was rather obnoxious and put a sour taste in my mouth for the rest of the journey. Luckily flight was only half full so I had an entire row to myself. Extremely good fare on entire trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qatar Airways customer review

(Australia)

Flight QR210 - Budapest to Doha 21st June. Appeared to be a very old plane seats were hardly much better than economy hardly any foot room I am rather a large person (which is why I chose Business class) but the seat belt didn't fit table wouldn't come down across my stomach TV was too uncomfortable to watch and anyway my earphones didn't work (seat 1A) so very glad it was only a 4 hour 50 minute flight. I couldn't eat anything as the table was too uncomfortable. The Flight crew were very pleasant though so pleased I was transferring to a 777 at Doha I couldn't have stood being in that plane for any longer. The onward flight to Melbourne was amazing and would recommend Qatar for Doha/Melbourne leg (unlucky I got that aircraft I guess).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(South Africa)

QR 1365 DOH-JNB - lounge access but disappointing food available was very poor. Messy and not appealing or comfortable. Left my laptop in security in DOH was not able to return to look so security followed up but to no avail. Pilot was patient but still they did not find. On route to Johannesburg they found it and put it on the next flight then on to Cape Town for us where we were able to organize a courier to return to us in Plettenberg Bay.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Thailand)

Taif to Doha 18 June TIF-DOH QR 1207. Doha to Bangkok 18 June DOH-BKK QR 822. The first leg was First class on an Airbus 321. Small aircraft and got shaken a round a bit during fine weather. The service was outstanding. Only 2 people and a family. The cabin supervisor went out of his way to please us. No Alcohol on the first leg. The second leg fro Doha to Bangkok was again exceptional service. The food was hot of and extremely high quality by any restaurant standard yet alone up in the air at 39000 feet! The cabin staff were pleasant always had a smile and nothing was too much trouble. Both the supervisors and staff on both legs should be commended for their efforts. The new airport was a pleasant surprise with no buses. No problems accessing the premium lounge Plenty of drink and food available even though it was a little bit busy. Be prepared to walk a long way to get there and to the gate. However they give you plenty of warning when you are due to board. They scan all passengers in the lounge. You should not be overlooked. Best of all was the smoking lounge where in this politically correct world we live in was a bonus. It is isolated so those of us who wish to smoke can do so in peace. Hats off to the entire experience. I will choose no other airline if it flies the route I am taking. The new airport is big and will take some getting used to.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Australia)

Flight from Doha to Melbourne was excellent most comfortable bed I have encountered in Business Class. Service meals and Pyjamas all exceptional - Flight QR904 22nd June 2014.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(France)

Flying Paris to Bangkok in business a few days ago. Amenity kit is really poor the food is not adapted to the schedule the wine list is not as good as to be excepted (bad champagne served too hot) no business lounges in Doha (for more than 6 months) usage of very bad lounges in Paris or Bangkok. The real good points are the staff and the seat.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(Australia)

Perth-Doha-London 23rd May. Barcelona-Doha-Perth 8th June. All on 777 apart from Barcelona-Doha on 330. 777 comfortable and great seat pitch. 330 comfortable but entertainment remote in awkward position in armrest. Flights on time. Crew generally very pleasant and reasonably efficient. Food from Perth to Doha lovely. Then breakfast on arrival and departure from Doha which were fine but nothing special. Food on both return flights really not good didn't eat much of it which is not like me! Strangely didn't mind the old airport too much this time despite the long bus trips. Returned through the new Hamad airport which seems like a big improvement especially the aerobridges but didn't really feel fully finished seemed like half of the lights still weren't functioning yet. Overall a reasonably pleasant trip especially given the good price we got the tickets for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Australia)

A real mixed bag - some staff friendly and courteous with good English language skills and some staff having none of the three and being flat out rude. Most planes do not have enough toilets on board with long queues being common. Food standard quite decent for a plane but drinks service is not nearly frequent enough. I waited two hours during a flight for someone to come past with the little drinks tray that they usually provide and in the end had to push the call button to get a drink! It took them 10 minutes from the button being pushed to arrive. The amenities kit is excellent with the ear plugs being a rare and thoughtful addition. Not sure I would fly again not with so many other options available for similar money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no