Qatar Airways

I will never fly Qatar Airways again flying Manchester-Doha-Johannesburg and return. Outbound flight good friendly check in assistant who allocated me an emergency exit seat with extra leg room because of my disability. Worst problem was the 7 hour wait in Doha which we were aware of. However on the return flight unfriendly and unwilling to assist at check in even though I am registered on their site as disabled and therefore not able to check in online no assistance given. We were given our tickets and thankfully I checked our connection from Doha to Manchester and it had been changed and we were not informed. This resulted in a six hour wait in Doha instead of an hour and half. No assistance given on either leg of journey to allocate me extra legroom and only when we were about to board the flight from Doha to Manchester we then discovered we were in separate rows but I had been allocated a middle seat which with my disability makes it worse. We managed to change seats on the airplane thanks to a helpful fellow traveler but with no assistance from the airline crew. Also found the seats very uncomfortable and had a sore back for days after returning home. Never again!

14/3/15 on QR26. QR840 on 15/3/15. QR841 on 28/3/15. QR21 on 29/3/15. Just had four flights using Qatar 1st Manchester to Doha new Airbus 330 good comfortable seats IFE system good USB port on all seat backs. Food and drinks service good lots of soft drinks and water throughout the flight. 2nd Doha to Phuket old airbus 330 seats ok but old and starting to wear thin. IFE again ok but using old system food and drink service good. 3rd Phuket to Doha old 330 seats poor legs and bum numb after 2 hours no support or comfort IFE old system food very poor drinks ok when requested. 4th Doha to Manchester Very old 330 seat comfort very poor food poor water and soft drinks only on request IFE old system and kept failing (freezing) also very difficult to hear as there was so much background noise from the aircraft engines. Overall not very good experience standards have dropped so much since the last time we used Qatar (2013) think they are living on past reputations.

There are two reasons why I would never fly with Qatar airways again: 1) Their apparent policy regarding delayed flights. I spent 13 hours at Kathmandu airport this weekend waiting for a flight back to London via Doha. Weather may be beyond their control but how they respond to it is not. They were the last of the airlines to be able to land and filled the first flights in with passengers on later scheduled flights in priority to ourselves who had waited the longest. Consequently our 12.30pm flight finally got away at 9.30pm when they appeared to find an extra plane under the sofa . Not a great disaster in the scheme of things but if I have a choice of an airline that makes an attempt to get those who have waited the longest away first then I will take it. 2) Comfort: The seats appear to be ergonomically designed for maximum discomfort. I am a 5ft 5" guy who weights 8 stone and I had problems I can't imagine what it must be like if you are taller and wider. After about 2 hours in to a 7 hours flight I was really struggling. That said I can't fault the service-the cabin crew were efficient friendly and attentive. Shame then about 1 and 2.

I rode in economy class from YUL to DOH and then back again on the Qatar Airways Boeing 777-300er. Having also tried Saudi Arabian Airlines and Emirates I would have to say that overall (especially in seat comfort) Emirates is the better choice. I would also recommend choosing Emirates for longer flights like YUL to DOH.

Singapore-Doha-Edinburgh on the 787. Lounge in Singapore was better than I expected after reading reviews small selection of hot and cold food and small drinks selection but it was cool and fairly quiet. Good priority boarding at Singapore and bus transfer at Doha - separate bus exclusively for business class. On both legs we were welcomed on board by name and shown to our seats and given pre takeoff drink and the offer of a newspaper and amenity bag provided. Pyjamas were only provided on the Singapore-Doha leg. At all times we were referred to by name and after takeoff CSD introduced themselves staff checked that we knew how all the controls worked on the seat and IFE I witnessed them showing great patience helping an elderly gentleman get to grips with the IFE. We were provided with a wine and food menu and it was explained that we could dine as and when we wanted. The food and wine selection was very good and the food was presented very well. The cabin crew were continuously walking the cabin quietly offering service when it was required. Found the seat very comfortable in all positions and managed to sleep for around 4-5 hours on each leg. The toilets were spacious and were kept in a spotless condition Our first experience of Qatar and I can guarantee that it won't be our last. A world apart from our outward trip on BA. Totally recommend Qatar Airways.

Flew HAN-BKK-DOH-DWC (Dubai “World) and return to Hanoi in March 2015 in economy (HAN-BKK-HAN on B777-3) business (BKK-DOH on A380 and DOH-BKK on B777) and first (DOH-DWC-DOH on A320) respectively. Fantastic airline in all classes. Except for “First” within middle East which is not “real” First on a A320 as the seats are only typical old style bz/class seats. But as for the A380 the bz class gives a sublime experience almost to perfection. The bar onboard offers intelligently other brands of drinks as those on the menu card served while seated. I like the herring bone seat layout and found the trip cozy and staff caring. Ate at demand. Sophisticated drink lists with many expensive items offered like several wines one normally does not access easily. As usual poor on beer options. Only small portions of food offered as compared to earlier business class experiences with QR. Staff alert and professional and truly caring. A great experience. All flights on time except one which caused a missing connection however QR instantly rebooked to my satisfaction and eventually I arrived on time to final destinations. They have a tendency to close servicing passengers on board far too early before landing (approx. 40 minutes) which is disappointing and unnecessary annoying.

Flew LHR-DOH on the A380 Lounge access at LHR was great - really personalised service. Felt like being in a swanky hotel rather than a lounge. On-board the seats were fine not as nice as Emirates but for sure a comfy space. Great food and beverage service little tip they leave the Krug at the bar worth the walk over! IFE was a bit skippy. DOH-RHY on 787 they used Business but rebrand it as first Short trip so fine - not a major fan of the 787. The lounge in Riyadh is abysmal but it's shared. Spent time in duty free to avoid this lounge. Doha terminal nice easy to have a long layover especially here with the family rooms available for a sleep and Krug on Tap. Don't recommend the 45 min transfer the terminal is big and there is no help on connections to get you there on time - at least they let business out as priority so I had a chance and the run woke me up a little bit. DOH-LHR was on the Business One A319 aircraft. Comfortable Seats IFE didn't work properly (kept skipping again but more frequently) but as they handed out PJ's it encouraged everyone to go to sleep. Service on both legs excellent.

Qatar Airways has been a long time favourite as the service is extremely good. On the flight QR564 from Doha to Delhi on 19 March I had very severe earache and I must say that the chief steward really went the extra mile providing me with a hot honey and lemon drink - mush appreciated and really unexpected for an economy class passenger! However the boarding at Delhi on 8th March was a terrible experience - standing in 5 queues for an hour and a half at dawn is not funny especially for a senior citizen. Also there was no in-flight entertainment on the flight from Doha to Nairobi nor on the one from Dar es Salaam to Doha. Plus the meal served on the Doha Delhi flight was really substandard - some kind of chicken korma!

Nice cabin on newish 777 Dreamliners PHL-Doha-Colombo. Improved legroom in coach good entertainment and food. Cabin crew well above par. One small complaint: The free Doha city tour (layover of five hrs) a great idea and heavily hyped on their site and inflight magazine can only accommodate twenty people at a time and I believe only goes out every two hours. It's a joke as thousands are connecting through at any given time. (if you haven't guessed we were bumped and somewhat casually by the ground staff in Doha who were more interested in returning to their chat than apologizing or explaining the situation).

CDG-DOH-CPT on board A380 and 787 Nice flight Good food and drinks. The night flight was very quiet! Will fly again on Qatar!