Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
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10/10

Qatar Airways customer review

(United States)

My husband and I flew a promotionally rated flight(s) from Chicago to Doha and onward to Dubai on 9/14. We then returned on an early flight from Dubai to Doha and back home to Chicago on 9/20. QA is a wonderful airline and we had lots of room in the 777 for our main flights. The flight coming back was packed and the crowd was kind of unruly to board. We were in the back of the plane so among the first to board other than people with kids and first class etc. It was a 14.5 hour trip from Doha to Chicago. A passenger behind us took it upon himself to to chastise my husband for reclining his seat back. We changed seats later as I prefer the aisle. The flight was (other than the passeger) was great - great service leg room entertainment and good food as well. All trips on QA were great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(Germany)

QR060 MUC-DOH-BKK on 6 September. Boeing 787. I have flown Qatar Airways many times already and always have had a good experience. Started of rather good but then the cabin came to take my dinner order. I asked to have red wine with my dinner after take off however nothing came until I had finished my dinner. The cabin crew said that they had been busy. I was not very impressed with the service but it was only on this particular flight and this particular cabin crew that did not know how to provide a proper service to a premium customer. But my flight from Doha to Bangkok everything was excellent. Therefore on this occasion I would only give Qatar Airways 5 stars out of 10 on Trip Satisfaction.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United States)

Among world class airlines and its 5-star competitors like Cathay Pacific Qatar definitely holds its own. This past summer I took a trip from Philadelphia US to HK and the overall quality is definitely quite exceptional. The seats were comfortable enough considering the long flight the leg room was decent for economy class and the food was at least a step up from average. What stood out the most was their customer service both onboard and on theground. Flight attendants readily and frequently serve you drinks or snacks. There was a mishap in my journey in which I was stuck in Doha for a day one of the three options I was given. I will never regret it. They provided complimentary stay at a cozy hotel (along with 3 meals!) and I got to see the beautiful city. The only slight drawbacks was the longer-than-required duration of the flight (not direct route and trip from PHL to DOH was an hour late) and the arrival / departure time gap is short enough to cause problems if the first flight is late but how it played out made it worth the while. Overall worthy of being a top international airline and recommended. Will fly (am flying!) with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United States)

QR771 from GRU-EZE on 12 Sept. 777-200LR aircraft was in good condition. Boarding was organized with families with kids first and people with special needs. Then Business class and priority customers. The flight originates in Doha so there were people on-board already - they aren't required to disembark on the transit stop. Economy was around 80% full while Business looked 30-40% full. Flight attendants were great! Super friendly - handed out headphones and served a very good meal of either chicken or pasta. AVOD entertainment is fantastic - the 2 1/2 hour flight went by quickly. Bags were unloaded by the time you cleared immigration and I was in a taxi in 20 minutes after disembarking. Always love to travel on Qatar Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United States)

We traveled from Philadelphia to Singapore this summer. Flights were enjoyable both ways. Crew was excellent but at times they get too comfortable and not attend to basics - my little one did not get a toy or anything though the attendant paid much attention to one family with a baby on our flight back from Doha to Philadelphia). The first issue we had was with the transit first leg it was about 19 hours Qatar Airways did not provide transit accommodation. We paid USD 125 each to get the transit accommodation (beware of the limitation of the allowance for Meals even with this paid service ours covered only 2 meals which was not that great in Swiss-belhotel) on the return journey it was an hour and a half with long walk between terminals to security check and back to gate there was no consideration for short transit passengers. Second issue was with food preference we had 2 vegetarian meals ordered which were not offered on way to Singapore though I had talked to Attendants they confirmed our meal preference; but asked me to talk to a Supervisor in one of transit gates who promised it will be corrected in other legs which did not help much. I will consider flying with them again due to convenience flying out from Philadelphia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(Jordan)

QR401. AMM-DOH. Flight departed earlier than the scheduled time which was good because I had less than 1 hour to catch the next flight. However two young passengers seated next to me made me uncomfortable. They jumped stood on chairs played with their food annoyed the passenger in front of me cried crossed my seat just to peek into the window and my bag under the seat was nearly drenched in coffee. The food was ok (chicken potatoes green beans in soy sauce). Overall it was a nice flight. QR844 DOH-KUL. I had more than enough time to catch my next flight. It was not a full flight so I got the whole aisle row to myself. For the first time in my life I could lay down completely on a flight. The food was great (noodles again in soy sauce). The sandwich offered was OK. One of the FAs was nice we had a chat during boarding.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

DXB-DOH-MAN one way with 2 kids 7 Sep. Short flight to Qatar was ok staff friendly and helpful. DOH-MAN - plane older but bassinet seats good for kids. Seats uncomfortable to get any sleep in economy. Staff very helpful throughout journey. Food was excellent tasted fresh and the best airline food I have tasted quite frankly. Good activity pack for kids.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United States)

Flew IAD-DOH-SHJ (Sharjah outside Dubai) during a promo sale in mid-May. Food quality and entertainment options were phenomenal. Movies were up to date and seat width and legroom was decent. Comfortable cabin atmosphere on the long-haul legs and good cabin service. My requests for snacks and ice cream were honored and added satisfaction to the flight. The repeated on-screen play of the menu was disruptive to IFE though. Appreciated the youth and gentleness of in-flight staff especially on the short-haul flights. Even the short-haul flights had delectable snacks. The only trouble was the since-decommissioned Doha International Airport was not sufficient to handle QR's busy network and operations. Had we not seen monitors in other parts of the airport we would have definitely missed our flights. QR's flights to/from the States tend to be pretty packed because of service to/from South Asia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

Up coming trip. LHR-DPS Booked First 380 Biz 787. Late delivery 380 so changed to 777 no issue but downgraded to Biz. with no communication from Qatar of downgrade. Only found out when I checked reservation online. Speedy refund after contacting reservations. 787 also changed to 330 with the dreaded angled seat. LHR-DOH leg now changed again this time 340 angled seat. Resigned to the fact won't be getting much sleep. Never had problems with Qatar in the past. If I had known 340/330 combo with no flat bed would have booked SQ. My scoring is based on past experiences on 777 only not the older 340 330.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(Australia)

27th July Melbourne - Doha QR905 Boeing 777-200LR. 28th July Doha - Paris (CDG) QR39 Airbus A346. 18th August Venice QR130 to Doha Airbus A320v. 19th August QR904 Doha to Melbourne Boeing 777-200LR. Recently travelled 4 business flights. The catering was very ordinary. The champagne and beer were both warm the food was not eatable. I ordered a fillet and received a fruit platter. When fillet finally arrived it was tough and chewy and I couldnt eat. I couldnt even cut through. My Inflight Entertainment on one leg was not working. The movies are very old and very few new shows. The staff although very pleasant do not seem to be that helpful. The seats were very comfortable. I had to ask for pyjamas and no-one offered to put my fitted cover over seat. Good quality champagne what a waste. Overall very disappointing.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no