Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2381 reviews
7/10
5 star Skytrax Rating
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7/10

Qatar Airways customer review

(Sweden)

Stockholm - Doha - Nairobi return. A very comfortable trip in new airplanes (Dreamliner for one leg) helpful staff very tasty food and a great entertainment system. The change of planes in the middle of the night is not that great but the advantage is that you quickly go to sleep on the second leg. In spite of the great flight experience I am a bit hesitant to choosing Qatar again given the reports on how they treat some of their staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United States)

Dec 15-Jan 1. QR734/556 and 733/557. DFW-DOH-BOM R/T on QR 777 (LR and ER) in business with family over the holidays. I flew Cathay in First from LAX-HKG R/T just a few days earlier and felt that this experience was on par with CX First and in some areas even better - and that says a lot as CX is world class. In my 15 years of top tier business travel this business class experience stood out as the best. Right from the pre departure drinks service to the excellent restaurant style (and quality) meals to the amenities on board (excellent Ferragamo and Armani kits mattress pads duvets pyjamas superb champagnes) to the crew and the world class new lounge at Hamad - this was an experience! The Business/First lounge at Hamad is huge (not Emirates huge) but manageable. The shower amenities (L'Occitane) and the restaurants in the lounge are excellent (yes Krug is still being served in the business restaurant). The bus transfer (once) was in a bus with 8 lounge style sofa seats. A good way to start the new year!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Palestinian Territories)

Manchester-Doha sector.–While boarding had to wait in the walkway leading to the aircraft door as clearing of the aircraft was in final stages of completion unfortunately icy cold gusts of wind were funnelling into the tunnel. However all this discomfort was easily forgotten on seeing the warm and cheerful welcome we received from the two smart cabin attendants at the doorway. As usual Qatar airways aircraft was spotlessly clean. The 2-4-2 seating of the A332 is ideal for couples who wish to have their space remain uncompromised. The seat pitch of ~32” and width of ~18” is better than many other offerings which give a claustrophobic ‘sardine-can’ambience the cushioning is also more comfortable. The IFE has been upgraded to Touch Screen technology and the availability of Wifi is a further value addition. Service by the cabin staff was as good as ever. Flight deck crew also kept passengers updated on relevant flight parameters. Compared to my previous experience the only aspect that has slipped was the catering. On this sector breakfast and a snack were served I had requested a low-salt diet which was complied with in both instances but the quality of the offerings was very average tasteless and just warm the quantity of the serving has also diminished since my last economy class flight. Doha - Islamabad sector. Due to foggy conditions across parts of the North Indian sub-continent the flight was delayed by some 11 hrs. Though the airlines website stipulates that passengers whose transits exceed 8 hrs would be provided hotel accommodation commensurate with their class of travel they were unable to do so in many a case as the airport hotel had been totally booked they did however provide meal vouchers and make the ‘quiet rooms available to the stranded passengers which I feel did alleviate their plight to some degree. The flight left on time according to the new delayed schedule and service on board was as good as always cabin crew were very pleasant and helpful throughout catering quality/quantity somewhat less than previous experiences but quite acceptable. The aircraft was well maintained and the as clean and tidy as I have always experienced with Qatar Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United States)

Madrid to Dubai and Muscat to Brussels in Economy and Business classes on various segments. Everyone from ground staff to flight crews was friendly and courteous. Free meals and alcohol were served even in economy class. Personal seatback TVs had a massive selection of films. The flight crews made numerous drink runs throughout the long-haul flights - again this is Economy Class - offering refills even more free alcohol and fresh water. The leg room was very generous the seats extremely comfortable. This airline makes carriers from the USA and even Europe look very bad by comparison.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(Greece)

My family and I travelled ATH-DOH-BKK on 23 Dec 2014 and SIN-DOH-ATH on 4 Jan 2015. Athens to Doha on an A321. The entertainment system didn't show any flight info or map. Doha to Bangkok - 1.5 hours into the flight they served a small snack - a spinach pie for vegetarians or chicken pie. After some 5 hours they served a small breakfast - nothing special for an 8 hours flight. The plane was an A380 which was the best of the 4 we travelled on during this trip. At least it was clean and comfortable for a long flight. For the SIN-DOH leg they used a B787 which was new but uncomfortable for tall passengers. Once seats recline it's practically impossible to eat or stand up. The breakfast 1 hour before Doha was so bad thst we gave it back untouched. Doha to Athens entertainment system at seat did not work but the A330 was not full so we could change seats. They served the same breakfast as SIN-DOH. The A330 was full of dust - the seat pocket was full of garbage from the last flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qatar Airways customer review

(Australia)

Melbourne to Doha 12 Dec 2014 QR 905. Doha to New York (JFK) 15 Dec 2014 QR 701. New York (JFK) to Doha 7 Jan 2015 QR 702. Doha to Melbourne 9 Jan 2015 QR 904. Staff are efficient professional polite and helpful. The QR ground staff were knowledgeable and helpful. The cabin crew were friendly. The food wines champagne soft drinks tea etc. that was served were of excellent quality. The business class seats on the Boeing 777-300ER aircraft's which we took on every sector were very comfortable it is a lie flat bed with built in massage options there is lots of leg room. The seats are very comfortable. The Salvatore Ferragamo amenities were fantastic. All four flights took off on time and landed early. The cabin crew and cockpit crew kept passengers informed about any important updates such as weather etc. All our luggage was at the carousel on time. I highly recommend QR.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(South Africa)

My husband and I flew economy via Qatar Airways into Chicago and returned via Philadelphia Dec 2014 and returned Jan 2015. The service both on land and in flight was exceptional!!!! The food and food presentation was first class! A pure joy in relation to other airlines we have flown. The air stewards were always willing to help well dressed and had a good attitude at all times. There is ample leg room even with the entertainment box if there was one at our feet. If you wish to fly Qatar please take a converter for your personal headphones as theirs is a 2 prong. We had a 24 hour lay over in Doha. Qatar Airways granted us an accommodation and food voucher. Our stay in Doha was wonderful and memorable. It is an easy process at Hamad Airport to get the vouchers and board the shuttle to the relevant hotel. I was anxious about this period but it was an easy stay over. My husband and I highly recommend Qatar Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Denmark)

I traveled from Copenhagen to Doha and Doha to Kuala Lumpur. Overall a very pleasant experience as the flight was clean and new the staff were extremely friendly and I loved the special meal options. We all had our own TV screens as well which was really entertaining. The only negative thing about Qatar Airways is that the legroom is very limited which disappointed me as I really needed some leg room to relax as I am 185 cm tall (a very normal height here in Europe). I hope Qatar Airways will provide some more legroom to its passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United States)

DOH-CMB-DOH. Business Class. QR does not live up to its "The World's Five Star Airline" slogan on some routes. It could be three to four star service especially as they have varying business class products (seats IFE etc.) in their fleet. Outbound I carefully selected a B777-300ER when booking but they changed that later to an older A321 that did not have lie-flat sleeper seats on this 4.5 hour night flight that was scheduled to leave DOH at 01:05. It left DOH about an hour late due to the incoming aircraft's delay and failed to make-up the lost time when arriving in CMB. Boarding was very poor in DOH and CMB. The seats more like premium economy products in many airlines' fleets were most uncomfortable and the control buttons didn't respond well to make adjustments. No amenity kit was offered and the food served was slightly above average. It was good that there were only six passengers in the 12-seat cabin on that flight so we could spread out a bit. The two inflight staff members were very good and attentive. On the inbound flight the B777-300ER's seating product was in complete contrast to their A321 though still not on par with the latest offerings of some of their competitors and also their own B787/A380 business class products. The service and food were similar to the outbound flight. This flight was on time. The new QR business class lounge in DOH is outstanding and amazing in terms of design and services available. The new DOH airport itself is not as good as places like Changi in Singapore but a huge improvement over the old one. I would use QR again on this route due to their three daily flights to CMB and their OneWorld membership that allows me to earn Avios and Tier benefits as a Sapphire OneWorld member.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(France)

I had flown on BRU-DOH-BOM leg which was a nice and enjoyable trip for me. The check-in was quite comfortable for me. Considering the fact that I have some health issues pertaining to my back I was allotted a bulkhead seat with extra-leg space for the BRU-DOH 8 hour long sector. The welcoming by the cabin crew was very appealing and we were served with fresh towels and candies. The in-flight entertainment was also good since they had movies and other audio-visuals in the most updated forms. The food served was very delicious and was specifically served to me as per my special request for food. All the cabin crew were very pleasant and had a smiling face all the time which was very warming for everyone. The only drawback here was that the cabin crew being English speaking could not communicate with the mostly French and Dutch speaking passengers. Overall I recommend it for further trip. I have my return leg with Qatar Airways and will update you soon about my other experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes