Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2018 reviews
7/10
5 star Skytrax Rating
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10/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-BKK-HAN-SGN-DOH-MAN. Really impressed with the seats service and entertainment on all flights. World class airline in same bracket as Emirates and Etihad. Arguably Singapore Airlines still marginally superior. 777 seats wider and entertainment system better than A330 however 2-4-2 layout is preferable for couples relative to the 3-3-3 777 layout. Fortunate to be upgraded to business on the red eye SGN - DOH flight which was great notwithstanding that particular A330 being an older example. Still extremely comfortable and accommodated an excellent night's sleep. Check in for all sectors fine Doha airport bus transfers a bit of a novelty but acceptable and soon to be replaced. Will certainly use the airline again if priced most competitively as was the case in this instance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Thailand)

Bangkok-Doha-Cairo and back. All in all a very pleasant and civilized experience. Reservation and online check in and seat selection a breeze. At the airport very pleasant staff and my online check in had me bypass a rather huge line at the regular check in as I only needed a baggage drop off. The colour coding of Qatar Airways and the airport is great. The check-in was handled in Bangkok perfectly with rows as well as seats navigated from the left 1 and 2 doors. This resulted in a very speedy and no stress boarding of a fully booked huge airliner. Staff were great with a personal service but without the over-cheesy attitude of another Middle Eastern airline. The food was good and the staff ran every 30-45 minutes with drink rounds. Connection was short and the airport OK. Flight to Cairo was good and the staff had to work double to control passengers that simply ignore every and each announcement from standing while landing etc. The return flight was good but certain points ruined the perfect first impression. Check in was closed but the screens were on and staff at economy check in with a large crowd. The boarding was terrible but I guess I can attest to the less than friendly Cairo terminal 1 holding gates that is barely enough for a small plane but not a 100% booked 777-300. It was a bit of chaos and people standing everywhere. Very claustrophobic. I would suggest Qatar to change its check in counters from the very tight side of T1 as there was no space whatsoever and to request 2 gates since at the moment of waiting to be bussed to the plane it was a less than 1 star experience. Otherwise the flights were on time food great and staff consistent. Definitely will recommend and I believe that the new airport in Qatar is desperately needed. The transfer was very easy and rather pleasant but the terminal was a bit too basic. So 7/10 just for not being able to handle check in and boarding as elegantly as in Bangkok. Qatar should look into it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(United States)

4 Nov Houston-Doha QR714 and 15 Nov Doha-Houston QR713. Business class. Check in at Houston: the desk staff did not know whether coach class seats had power outlets. They do as anyone can find out on the Qatar Airways website. Continuing with the flight attendants. They all seemed to be in-training: could not remember to bring coffee or water even though they were very attentive just not very efficient. On both ways my choice of food was not available. I had to ask 2 or 3 times each way for dessert. The 777LR aircraft in a 2x2x2 business class configuration is not very comfortable being trapped for 16 hours between a window and a sleeping passenger. Doha Airport on both arrivals and departures is undeserving of the beautiful and progressive country of Qatar. Taking my hand luggage down the stairs up the bus off the bus up to immigration is a chore and nobody from the airline offered any help. Overall not a bad airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United States)

IAD-DOH Flight 708 on a 777-300 ER. Food was fine the guy at the check in counter changed my seat three times as people checked in to get me an empty bulkhead row so good on him. Onboard the service was awful. My flight attendant had a scowl rushed passed me at every opportunity and was really surly with requests.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Australia)

PER-DOH-LHR and return. Having never flown with Qatar (normally a Singapore customer) I was tempted by the price and time saved by flying through the Middle East. Can't really fault the experience too much and would recommend them. The PER-DOH flight was a 777 and very comfortable. Lots of leg room and space - felt very relaxed. Entertainment was good too with plenty of films etc. The new Dreamliner flight from DOH-LHR was nearly as good but definitely more cramped. Knees pressing against seat in front. Those IFE boxes have a lot to answer for especially on aisle seats - feet space is minimal. Luckily for me on all 4 flights I had no one sitting next to me so could stretch out. May have been lower score if flight was full. Food and service on all flights was as good as it gets although return trip to Perth was a bit lacking as they were tight with offering up water. Doha airport is in the middle of an upgrade so it was a bit chaotic but ok. Definitely would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United Kingdom)

TRV-DOH-LHR Nov 12 Business. My first Qatar flight taking advantage of the airline joining OneWorld. And in one word - excellent. A320 (or was it 321?) out of Trivandrum to Doha big comfortable seat - a proper business/1st class seat not a pretend one like most airlines use on their single-aisle short-haul aircraft. A 50-minute transfer in Doha which went very smoothly (would I have made it if I'd had baggage or been in economy?) and a lie-flat seat on a 777 to LHR. Very attentive FAs decent food excellent AVOD on time (actually half-hour early in to LHR thanks to wind).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-BOM return 24th Oct. Standards have dropped compared to previous experiences out of 4 legs only on 2 legs reserved seats with infant were honoured. Staff attitude in air as well as on ground not very friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qatar Airways customer review

(United Kingdom)

BCN-DOH-DXB. A good flight but nothing impressive. Jacquart Champagne and Janneau Cognac were served during the flight cabin crew was very attentive. However food options limited and quite low-quality. IFE poor this time with a very small choice of new movies and music albums. Seats were quite comfortable. All-day snack is very repetitive for frequent flyer always the same pizza and almond cake! Transfer at Doha was ok but I hate that old airport. It's a good new to know that they will shift soon to new terminal.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Denmark)

CPH-DOH-NBO. NBO-DOH-CPH. Been doing this leg every summer since 2011 loved the trip. Chatted with the Cabin Crew. The service was excellent hard working staff in DOH. Nairobi Staff were too serious could smile a little more. Food was ok but I would like some changes as the meals have been the same over the last 2 years. IFE was excellent but the seat space was a little too tight. Excited to Fly with QR again this December and can't wait to Experience the 787 from CPH!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Greece)

ATH-DOH-DXB on 320 and 787 respectively. All flights on time with smooth transfers in DOH. That said new airport must open ASAP as it will make the experience much more pleasant. Staff attentive and friendly but would have liked to see a few more smiles especially during service time. Food and beverages good well presented. Cabin atmosphere nice and relaxing but the seat comfort on the dreamliner not so good. Pre-departure services efficient but I have seen better and far more impressive. IFE needs to be updated and offer more alternatives. Too much Bollywood and Arabic stuff needs more options. DOH-DXB we were not offered headphones because 'it is a very short flight' as we were advised. Their 4-star competition does offer headsets on this route though. All in all a nice experience would definitely recommend but a little overestimated airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes