Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2050 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
5/10

Qatar Airways customer review

(South Africa)

Bought two return tickets Cape Town - Milan - in Business Class. After flying Emirates for the past 5 years always as a Gold member Qatar was overall a very positive experience on fights QR1366 CPT-DOH QR119 DOH-MXP. On my way back flight QR122 A320-100/200 MXP-DOH has 12 seats "business class" which is not even a super economy: no space no privacy impossible to have some rest. Cannot understand why Qatar uses such a small aircraft overnight! QR1365 DOH-CPT was a very nice experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Spain)

MAD-DOH. I have to say that everything from the start up to the end is perfect. Check-in agent very nice. Madrid lounge is IB which is very nice full breakfast if you want and magazines newspapers drinks and wifi on board. Well trained crew perfect service always with a smile. Great lunch selection of wines and also afternoon tea before arrival. Always recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-PER on 27 December and back on 13 January. Dreamliner is brilliant. 777 on the DOH-PER leg not quite as comfortable - the seats are not actually 100% flat. The leg section sags which makes it hard to sleep completely comfortably. Service food and IFE impeccable. WiFi now allowed on the LHR-DOH Dreamliner and this is NOT a good idea. The person behind me was constantly receiving messages and didn't bother to turn his ringtone down. The usual bugbear of a "scenic drive" round Doha airport on the outward leg meant only 10 minutes in the (excellent) Premium Terminal. On the return leg both stands were near the Terminal but terminal time was reduced by being sent to the gate 40 minutes before boarding started.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Australia)

Flew QR 901 PER-DOH QR 721 DOH-ORD and on the way back QR 010 LHR-DOH and QR900 DOH-PER earlier this month. Needed very quick tickets to attend a funeral in the US…and Qatar was one of the few that had seats and an almost reasonable price. That said pretty impressed with the airline. Seats had good legroom - one minor issue was the lack of adequate padding - my whole family grumbled about it considering the many hours we were on their flights. We were all a little saddle-sore at the end of the long flights - and we were using the blankets as extra padding. Aircraft's were of course newish 777's with the exception of an A340 out of LHR…IFE was great… wide variety - razor-sharp seat-back screens - we particularly liked their selection of international movies. I'm diabetic and the meals they supplied were fine the rest of the family very happy with their meals as well. No complaints good tucker. Cabin crews varied from outstanding to good. On our last leg back to Perth staff did their job well - if not particularly happily. I did notice they didn't run up and down the aisles with drinks every hour - but given half (or more) of the cabin was usually asleep - I can see why. They were very quick to hand over juice or water whenever requested. Doha terminal is a definite let-down - the bus trips to and from the terminal are dreadful in this day and age. Inside the terminal is very ordinary. New terminal on the way promises to be much better. Would fly them again for sure.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Germany)

Third time in Business Class from Germany via Doha to KUL. This time I used the B787 from FRA to DOH which was a great experience. Nice and cosy cabin environment which large monitors delivering a sharp picture. All seats in business class have direct access to the aisles. Service and food as good as always. Looking forward to my next trip with QR hopefully the new airport in DOH will be ready then as the long bus rides at old airport are somehow annoying.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Germany)

MUC-DOH-BKK-DOH-MUC: 22 Dec 2013 to 11 Jan 2014. Business Class. MUC-DOH-MUC: Boeing 787. Seating was really nice and comfortable the inflight service was also very good all cabin crews were nice and friendly. Inflight entertainment system was also very nice. DOH-BKK-DOH: Boeing 777. The seating was really comfortable the inflight service was also very good but when came to bed time mattress was not offered the cabin crew stated that was only for a long haul flight but they do offer pyjamas. Inflight entertainment system was very good. Overall I was very happy and would recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(United Arab Emirates)

BCN-DOH-DXB. January 9th. A disappointment overall. Check-in at BCN was quite chaotic same for boarding. Food was low quality with small portions seat pitch was small as usual and entertainment very reduced. Big black point from cabin crew: I asked for a tooth brush after meal response: no. Transfer at Doha was chaotic: I was very close to missing my flight due to a staff member at the security point. I had to make a ruckus at the line until he accepted to let me go. Always the same plastic - flavoured snack served on second leg DOH-DXB.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(South Korea)

ICN-LHR LHR-ICN. An excellent airline with excellent service I flew both business and first and the food comfort and attentiveness of the staff were truly 5 star. I will definitely be flying with them again. They put the European airlines business class to shame.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qatar Airways customer review

(Qatar)

We have flown Qatar Airways economy class 4 times in the past 15 months. As we are now living in Doha for work purposes 3 of those 4 flights originated in Doha. Doha to JFK to Florida and back to Doha. Our first two flights 12 months ago in economy class were very nice. Much better than the other airlines we have travelled on for international flights. However in the past 12 months the other two flights have shown a huge decrease in quality of service and a huge increase in cost. The main difference that seems glaring is the level of attentiveness from the Flight Attendants the quality of food that is now being served and the huge cost increase.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Qatar Airways customer review

(United States)

We flew back from Delhi (QR 563) on 6th Jan. After an 8hr 21 min delay due to fog we discovered the aircraft was switched from the Dreamliner (787) to the A330. The switch in aircraft certainly extended the delay. The communication to update on the flight was terrible. Once we reached Doha we were told there was no other way back to NYC other than taking the flight on 7th Jan (QR 701). The transit process on 7th January felt was awful there was lack of communication. Once we reached the aircraft we waited and waited until the captain announced we would be delayed - ended up being 1hr 10 mins. While in the air the aircraft was new and we were lucky enough to have an emergency seat. The flight crew appeared tired and unwilling to be pleasant to passengers. Most of the food was barely edible. We landed and 1 hr and 32mins late with no apology or update from the pilot on our flight progress.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no