Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2401 reviews
7/10
5 star Skytrax Rating
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8/10

"impressed with products"

(United Kingdom)

Clean, fresh and smooth even though the duration of the flight was just 47 mins, every minute of it was totally worth it. I'm impressed with the kind of products offered on this Doha to Dubai shuttle. Nothing more to say, an experience of this would be more than enough of an explanation.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Dubai
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service was impeccable"

(Malaysia)

Although the line was long for the check in, it was an interesting experience to fly again on Qatar Airways, this time on a very long flight from New York JFK to Kuala Lumpur via Doha. The flight was extremely full on the first leg from JFK to DOH on the B77W. Qatar Airways have a very modern and young fleet. Service was excellent and the cabin crew were on top form for this full flight. Food was excellent and IFE was amazing. Transit in DOH was two hours and a lot of walking in this ultra-modern airport. Second leg to KUL was on-board the Boeing 777 but not as full as the first leg. Crew were on top form and consistency of service was impeccable. I will fly with them again thanks to their friendly service.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to KUL via DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very efficient and decent"

(Oman)

I took the route form Tehran to Doha and then to Bangkok. The staff were very efficient and decent and made me feel at home and survive an eight-hour flight. Attendants were always around just in case. You can expect what you have in mind about 5-star airline with Qatar Airways. After my first flight with this airline, I have no doubt using Qatar Airways again.
AircraftA320 / B777-300er
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTehran to Bangkok
Date FlownDecember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service was impeccable"

(Germany)

Flying Qatar Airways for the second time because we love the new A350, we were a little disappointed at first that their was an aircraft change from FRA to DOH. Instead of the A350 we flew on the Boeing 777, and the business class seat does not compare to the state-of-the-art cabin in the A350. Nevertheless - service was impeccable and we enjoyed the flight. From Doha to Bangkok and return it was the scheduled A380 with the brand new seats. Flying in business class does not get any better than that. The Sky Lounge Bar on board is quite a plus". Last leg Doha back to Frankfurt was in the A350 was definitely my favorite! Qatar is truly a 5-star airline!
AircraftBoeing 777 / A380 / 350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFRA to BKK via DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"great crews and ground staff"

(United Kingdom)

Flew Qatar Airways from London to Kuala Lumpur and Singapore to London via DOH. Check-in at LHR was very straightforward and quick. Arrived at the gate and was informed I had been upgraded to the upper deck. Had a row to myself up stairs on the A380, which is a great aeroplane and very comfortable. Transit through Doha is very easy and plenty of shopping opportunity to pass the time. Flight to KUL was full but still very comfortable. Operated by a Boeing 777-200LR (A7-BBF) which again was in great condition and very clean. Flew back from Singapore on the A350 (A7-ALE). Didn't find the seats as comfortable as those on the A380 or Boeing 777 to be honest but was great to be on the A350 regardless. Final flight back to London on a Boeing 777-300ER. Had to move from my initial seat (26C) as the entertainment screen was not working. However the reassigned 36C meant I had the whole row to myself. Overall great crews and ground staff. Decent choice of movies and TV to watch. My only suggestion would be to offer 2 meals and not 1 meal.
AircraftA380 / A350 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to KUL via DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"cabin services were good"

(Netherlands)

We had 4 flights with Qatar Airways, booked earlier this year for a special fare. Overall experience is that the aircraft were quite new and looked clean. However on the back of some seats, trays and windows dirt was visible. I found the most comfortable seats were on the B777, they seemed to be a bit wider and had a bit more legroom. The least comfortable seats were on the A380. On the B787 there are IFE boxes underneath the seats reducing footspace quite a bit. The climate inside the aircrafts was most comfortable on the B787 where the air was not as dry. Cabin services were good, with quality food and drinks. Hamad International Airport on the stopover in Doha is spacious and clean, easy to spend 2 to 3 hours there until the connecting flight.
AircraftA380 / Boeing 787 / 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBKK to AMS via DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service is great"

(Brazil)

Beirut to Muscat. Qatar Airways service is great, new and well kept planes, multicultural staff, so language will not be a major problem. The flights were on time, food is very good but sometimes too gourmet, so if you don't like tasting over prepared food, it may be a problem. Cabin crew were always there to check if you need something. I asked for some sweet wine, they didn't have it but the crew immediately added some soda on it to make it sweet - I felt they are very well trained. Had some flights with them and will not think twice before booking Qatar Airways again in the future.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBEY to MCT
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"a fantastic crew"

(Kenya)

We flew Qatar Airways in business class as a family, from Nairobi to Delhi return, via Doha both ways. There was a fantastic crew on all the flights, and they were personal and very attentive. Great inflight entertainment, and also amazing food and drink.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteNBO to DEL via DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"deserves praise it receives"

(United States)

Qatar Airways deserves the praise it receives. Kathmandu to London Heathrow via Doha leaving KTM on October 30th. The original flight was at 1230 from KTM with connecting flight at 1720 out of DOH to LHR. Whilst trekking in Nepal, the daily flights were consolidated due to fuel problems at KTM with the new flight now at 1610. We were unaware of this and went to check-in at 0930 (along with others who were unaware of the change). Qatar Airways had staff in position, re-booked the whole journey efficiently and found seats on the DOH to LHR flight at 0630 next day - the young man stated that accommodation etc would be supplied at DOH and lunch was also given to us at KTM. All in all a generally pleasant wait ensued. Upon arrival at DOH , the QR transfer/hotel desk needed firm handling as they denied that a hotel was needed, a voucher for a pizza or similar was acceptable and a wait of 11 hours at the airport was ok etc - after meaningful discussions, hotel and dinner was supplied for a number of pax on the consolidated flight and everything was deemed satisfactory. What a shame that QR wasted so much time with tired and fractious pax denying accommodation and food - Kathmandu staff acknowledged the problem and handled the matter with speed, courtesy and efficiency only to have DOH staff cause stress. Well handled by Kathmandu, let down by Doha.
AircraftA330 / Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKTM to LHR via DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"attentively paying attention"

(Philippines)

Istanbul to Manila via Doha. Flight to Doha from Istanbul was fine. The seat configuration on this flight was 2x2 in business class and there were 12 business class seats on A321 aircraft. My headset was dysfunctional. After a mundane meal service, I dozed off. We got to Hamad International Airport and proceeded to the Al Mourjan Lounge. The lounge was pretty packed, we were lucky enough to find a table at the restaurant and ordered the fillet steak, disappointing that the steak was overdone. Service was great in the Al Mourjan Lounge. We transferred to the area near the family rooms to take a shower. The lounge staff informed us it was the final call for boarding at our gate so we rushed to find out that boarding haven't commenced yet and there was no separate boarding area for business class. Right after take off, I fell into a slumber. Three hours later, a female cabin crew approached us and asked for our meal preference. I have to commend her for attentively paying attention to what we needed. She was at our beck and call so for that, she deserves proper credits. Cabin crew service was exceptionally five star class. Despite that, they need to step it up when it comes to food selection and quality at lounges and boarding service.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSAW to MNL via DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes