Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2020 reviews
7/10
5 star Skytrax Rating
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6/10

Qatar Airways customer review

(United Arab Emirates)

DXB-DOH-CDG. June 26th afternoon flight. New Hamad Intl Airport was most welcome for this Ramadan travel back to Europe. QR lounge for Glad and Silver transit passengers in Economy still not available but this glitch has been compensated with 5.000 Qmiles and a $30 gift voucher. Good staff on both leg but food was inedible (Chinese style fried beef with rice and vegetables) just like in a bad canteen. Nice beverage selection and great staff however despite a very rude hostess on DOH-CDG leg. 77W equipment was also highly appreciated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-NBO. First leg was in business disappointed to find Qatar are still using angled lie-flat seats in business class a curse I thought has lifted from all decent airlines. It is probably easier for a customer to learn to fly than it is to find a comfortable sleeping position in these things. Another gripe the entertainment system wasn't working at all. I was happy to read but another very basic omission from an airline that promises so much. Finally despite the potential of an a la carte menu which most airlines only offer in F class (if ever) the food was completely without any flavour at all. On the other hand the fish may have been bland but the cabin crew were the catch of the day not only kind and helpful but also intelligent and articulate. Transit at the new Doha airport was easy and the building itself is stylish and functional - can't wait to come back. Finally the flight to Nairobi in economy on an A320 was great three choices of food (my vegetarian curry was very tasty) and working IFE meant I could finally catch up on two movies I hadn't been able to enjoy on the first leg. Both flights on time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United States)

MLE-DOH-JFK: The MLE-DOH segment was on an A320 (my least favorite aircraft) but the First class configuration was brilliant and extraordinarily comfortable. I am die hard Boeing individual but the 4+ hours on this airbus were great due to the comfortable seat great service and absolutely seamless experience flying Qatar was in this segment. From DOH to JFK I was on a 777-300. Honestly every star given to this airline is clearly deserved. Staff are professional. Great entertainment (but now even horrible American carriers have it) and yes kudos on the right temperature of food and champagne (concept foreign to all American carriers).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United States)

QR702 JFK-DOH. Impeccable experience from comfortable seat to the most professional service in the air I have experienced. (Yes included the usual suspects: Emirates Etihad Cathay. I have never flown Singapore or Asiana but all American and all European). I cannot imagine myself flying some else when traveling to the ME and beyond.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Malaysia)

Pleasant trip for both outgoing (KUL-DOH-MAN) and incoming trip (LHR-DOH-KUL). For outgoing trip it was a red- eye flight at 3.30 am QR 851 (KUL-DOH) Airbus 330-200 with USB port near the arm rest. The journey was smooth without any turbulence. Two nice meals were served - snack was served once onboard and breakfast was served before landing. A small pouch was given to all passengers which include eye mask etc. IFE was nice with touchscreen features and plenty of movies and songs. The transfer at Doha New Airport was a breeze although I needed to walk quite a long way from the landing gate to the transfer screening. Next flight would be QR 23 (DOH- MAN) Airbus 330-300 without USB port. This aircraft looked a bit old but the seat pitch was much better than the previous one. IFE was nice without touchscreen features. Two meals were served - breakfast was served once onboard and snack was served before landing. For incoming trip QR 004 (LHR- DOH) at 1505 Boeing 777-300ER with USB port. Two nice meals were served - lunch was served once onboard and snack was served before landing. IFE was nice with touchscreen features and plenty of movies and songs. The seat pitch is good. Next flight would be QR 848 (DOH - KUL) at 115 Airbus 330-200 with USB port. IFE was nice with touchscreen features. Two meals were served - snack was served once onboard and lunch was served before landing. For all flights beverages were offered a few times along the journey. The cabin crews were very attentive whenever there was a request from the passengers. They would do their best to fulfil the request and they eventually did most of the time. I will go for Qatar Airways again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(South Africa)

Cape Town to Barcelona: QR 1366 on 18 June 2014 Cape Town to Doha. QR 139 on 19 June 2014 Doha to Barcelona. After reading many less favourable reviews on Qatar Airways we feared the trip when we were delayed at Cape Town before even embarking. However a pleasant crew outstanding service a well maintained Boeing 787 an on time landing in Doha changed our views. The transfer was quick and easy and the onward flight to Barcelona as good as the first. We will follow the route again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United States)

Flew Qatar from BCN to Doha the new airport then from Doha to BKK on June 1 2014. I was in business class. The first plane was an Airbus 330 with Lie flat seats. The service was fantastic! The seats were extremely comfortable the monitor was quite large. Everything about this flight was wonderful. Next segment was on a B777-300 and the seats had even more room! Fantastic lie flat beds excellent service. They don't feed you like they used to but the meals were fine service was very good. I would highly recommend this airline and service. You had tons of movies to choose from that were all recent releases as well as some older ones. The inflight entertainment system was very good. The monitors were at least 16”. They offered me pyjamas on the second leg to change into they provided very nice pillows and blankets on both flights as well as a nice amenity kit.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(South Africa)

13/14 June 2014. CPT-DOH-LCA. First flight (CPT-DOH) on a new 787 I was very excited for my first flight on a Dreamliner but was rather disappointed by the poor seat pitch and width being 1.9m tall (6'2) I was very uncomfortable and unable to sleep the whole way. The movie choices were also disappointed being very old and not updated to the current months entertainment suite. Food was very good cabin crew were sweet but seemed extremely flustered. Second flight (DOH-LCA) on an old A320. First thing I noticed was there was no inflight entertainment which was very sad however it was a shortish flight so not a big issue. For the most part cabin crew were very nice except one lady who was rather obnoxious and put a sour taste in my mouth for the rest of the journey. Luckily flight was only half full so I had an entire row to myself. Extremely good fare on entire trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Australia)

Flight from Doha to Melbourne was excellent most comfortable bed I have encountered in Business Class. Service meals and Pyjamas all exceptional - Flight QR904 22nd June 2014.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qatar Airways customer review

(Australia)

Flight QR210 - Budapest to Doha 21st June. Appeared to be a very old plane seats were hardly much better than economy hardly any foot room I am rather a large person (which is why I chose Business class) but the seat belt didn't fit table wouldn't come down across my stomach TV was too uncomfortable to watch and anyway my earphones didn't work (seat 1A) so very glad it was only a 4 hour 50 minute flight. I couldn't eat anything as the table was too uncomfortable. The Flight crew were very pleasant though so pleased I was transferring to a 777 at Doha I couldn't have stood being in that plane for any longer. The onward flight to Melbourne was amazing and would recommend Qatar for Doha/Melbourne leg (unlucky I got that aircraft I guess).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes