Qatar Airways

The customer service were rude both in the airport and on the telephone - I tried by email but they took around a week to reply to each email which they had clearly not read. I found the legroom was not enough. The cabin crew don't do any kind of beverage service, you kind of have to get their attention to get a drink. As for the in-seat entertainment although there is a good choice of stuff to watch, the screens use a touch-screen control which doesn't seem very sensitive, meaning you get people tapping the back of your seat with a great deal of force - not great if you want to sleep. The screens are actually a bit too big, meaning if the seat in front goes back it's so much in your face it's not pleasant.

This was our first time with Qatar Airways from Manchester to Bangkok via Doha, but it won't be our last. The seating on all aircraft's that we flew in were excellent especially the A380 which was brilliant, followed by the 777 which had so much space. The cleanliness of the planes was excellent, the staff were friendly and very attentive to our requirements, the menu was very good and the selection of wines onboard were also very good. The food was served quickly when asked for as they offer serve on demand which is ideal when having two flights within a very short time, in fact the food was too plentiful on the first flight from BKK that after picking up our flight to Manchester we couldn't manage any more. Great airline, will certainly use again on my next flight.

Washington to Kilimanjaro via Doha. We have flown business on several different airlines and Qatar Airways was very impressive. The flight attendants were exceptionally friendly and helpful – seemed a cut above the others. We had a long layover between our flights and Qatar put us up in a hotel in both directions free of charge. That was impressive. Their lounge in Doha is huge and one of the best we have ever seen. Customer service was impeccable. If I could give them 6 stars I would.

Stockholm to Bangkok via Doha, and overall a good experience with Qatar Airways. However, the Boeing 787 between Stockholm and Doha had less leg room and width then the A380 between Doha and BKK. Other than that the overall service was better on A380. It was my feeling that the A380 flagship routes has higher priority, meal services seemed to run more smoothly on A380, there was also a menu handed out on the A380. Entertaiment system was better on A380. Qatar is a great airline. However, if the 787 is not comfortable enough for long-haul flights.

I travelled on Qatar Airways from Los Angeles to Hyderabad via Doha, the first time I was travelling on Qatar Airways. I would say they are truly a 5 star airline, and they have high standards in service and quality. The food was good and service was very prompt and courteous. I flew in Economy and the seats are wide and comfortable. The transit was hassle free in Doha. Overall a very good experience.

Zurich to Sydney via Doha. Overall an okay experience. but with the new excess baggage rates probably the last time I've flown with them. I'm a diver and an extra diving bag to Australia from Europe (max 15kg) costs USD560, even with 30kg allowance. I'm not sure why from europe one always ends up paying 3x the American excess.

Colombo to Johannesburg via Doha with Qatar Airways. An excellent Business Class. Seats are magnificent with attentive crew throughout the flight. Pre drinks served before take off and variety of pre drinks as well. Food is well prepared and tasty. Air Hostesses greet you by the name and made you feel special. Pajamas handed out before take off which is unheard of in business class. Spacious cabins and lay flat seats. By far the best airline I have flown.

Doha to Barcelona. Clean, spacious seating and friendly service of the crew, the attention to detail was stand out. I had many worried when the plane takes off since my mother was sick. My mother got sick from the claustrophobia and fear of heights for a long time flight But I told this fact to crew, she asked to the passengers the excuse and she took a step for my mother can lie down. In addition, she frequently checked my mother’s condition, and she asked if my mother needs. It might be small kindness because of her duty, but for my family, it was really impressive service. Although the many time goes by, I’d like to compliment the crew at the time.

Jeddah to Bangkok via Doha. Excellent planes on all legs and very punctual. Good choice of food and reasonable selection of drinks. JED to DOH route half empty so much better and more frequent refreshment service than the A380. One negative is the music. The welcome and goodbye music played prior to takeoff and half an hour after landing - please change the music!

Budapest to Bangkok via Doha. I really enjoyed my flight from Doha to Bangkok and return with their A380. It was a pretty amazing airplane, with tasty food, good inflight entertainment and very polite cabin crew. They are no 1 for me, and I will definitely take Qatar Airways again for my upcoming long hauls.