Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2401 reviews
7/10
5 star Skytrax Rating
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6/10

"below average performance"

(Germany)

Qatar Airways from Doha to Frankfurt. The flight was on time and the cabin crew was polite. Having travelled with QR before this flight was below average performance. When booking 2 months before, it should have been operated with an A350 but aircraft change was not communicated to me, and I flew an older Boeing 777. The IFE system was quite slow and lower resolution.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDOH to FRA
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"IFE kept freezing"

(United States)

Admittedly this was only a short 1hr 45mins flight from Bangkok to Hanoi, but I found the 10-abreast seating uncomfortable, cushioning felt thin, and the extra inch or two of pitch compared to most airlines was scarcely perceptible to me. My inflight entertainment kept freezing and re-setting so I didn't have a high opinion of it. The content looked good. There was a snack served, but it seemed to have been composed with no thought. The aircraft seemed worn and dirty.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBKK to HAN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the friendly cabin crew"

(Austria)

Doha to Vienna and Qatar Airways is really a 5 Star airline. The Boeing 787 seats were in the 1x2x1 configuration which makes a lot of room for the business class travellers. The seat can be transferred into a full flat bed and I had enough space also for my legs (I am 183cm). The food was great and the friendly cabin crew asked me every 30 minutes for additional food. Also an ice cream was served as a dessert.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to VIE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"seats appear to have limited leg space"

(Netherlands)

Seats appear to have limited leg space, the inflight entertainment has a decent selection, and drinks available as you want, but you have to ask. Food was terrible, and almost the same snacks and food during all four flights. Experience between my four flights varied between bad and worse. All flights were on schedule, the crew was friendly enough once you got their attention. A lot of correspondence before departure due to special needs (wheelchair passenger, and bringing ashes of a deceased). Online customer service friendly and efficient, though sometimes slow in responding. By phone also very good. However, requirements were not communicated or correct according to check-in, resulting in delay and stress.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to BKK via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Boeing 777 good for couples"

(Switzerland)

Second flight with Qatar Airways from Zurich to Melbourne. First flight to Doha was in Boeing 787 with single seat at window and now in 2 seats at the window in Boeing 777. What a difference: you have no direct access to the aisle and seats in 777 are less comfortable. Food was just good as in the Boeing 787. Qatar Airways uses Boeing 777 to Australia so good for couples. If you travel alone you should take a seat in the middle row to have direct access to aisle. The business class product of Qatar Airways is different depending on the aircraft. *Unverified*
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to MEL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"window blinds were closed"

(Australia)

Sao Paulo to Doha, and on boarding I was informed there was no champagne left for boarding drink service, with the meal a French wine selected was also not available. There was one size of pyjama left and that was XL. As I was sitting in seat 2B it was difficult to understand why these shortages occurred. Whilst the flight left at 3am and arrived at 9pm, window blinds were closed and it was treated as if it was a night flight which meant you had to buzz if you wanted anything. I have flown Qatar Business quite a few times and this flight was not at the same level of the previous flights. Our connecting flight out of Doha had champagne but it was warm.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGRU to DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"food is really excellent"

(Switzerland)

Zurich to Doha with Qatar Airways, and my first flight on a Boeing 787. I had a Single seat at a window, very comfortable in each position. Fully flat it gets a good bed, but not the best in the industry. Storage for hand luggage is limited when you travel with carry-on only, passengers seating in the middle row put theirs in your compartment as well. The food is really excellent (some of the dishes came close to food quality on Swiss First!) The crew were young and very different from one flight to the other, but in general friendly and efficient. I reckon Qatar Airways crew is better in most ways then their competitors from the Middle East. Ii wonder what is all the fuss about air quality or bigger windows on Boeing 787 : I could not realize that the air would be better than other aircraft, I could not tell that the windows are bigger then on other planes.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZRH to DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"delay in arriving flight"

(Oman)

Qatar Airways from Johannesburg to Doha experience was nice though flight took off more than an hour late due to some technical snag. Seats were comfortable and service was good. However experience at Doha Airport was not good. Connecting flight to Muscat was missed due to delay in arriving flight. At the airport the best airline staff could do was to hand over the boarding pass for the next available flight which was after 7 hours and show the way towards the terminal which was disappointing.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJNB to MCT via DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"great business class experience"

(Singapore)

Singapore to Oslo via Doha with Qatar Airways was a great business class experience. A delicious dessert, especially my Laduree Macaron. A wide selection of food from menu. main course not very suit to my taste because I have a Asian taste bud. The seat comfort enough for me have a good sleep. Luxury beverage (non alcohol) from France winery - for passengers that cannot have alcohol like me.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSIN to OSL via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"experience was awesome"

(India)

Flew to Orlando from Bangalore via Doha, and the entire experience onboard the Boeing 777 on both routes was awesome. Having flown on Qatar Airways previously and being a Gold member, the service on board was five star. Cabin crew friendly, attentive with excellent choice of food and beverages and On demand menu. The lounge at Doha early morning was crowded, despite being huge with various counters. I would really give them 6 stars if allowed to do so.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBLR to MCO
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes