Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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6/10

"some economies being made"

(Qatar)

Verified Review | Qatar Airways are still using it's old business class seats on the MAN flights. Fly to London, Edinburgh or Birmingham (and many other places in Europe) and you get the lovely new flat beds which are considerably better. But to Manchester the now tired inclined seats and average tv monitors are used. Food still good though. Clearly there are some economies being made with cheaper champagne and they used to feed you twice, second time with a lovely afternoon tea. Now it's a main meal then "snacks on request". I upgraded from economy to business using QCredits that are given to frequent fliers. Not sure I'd do it again for the MAN flight. Flew back to Doha from Paris on the A380, a much better experience.
AircraftA330-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDOH to MAN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service by crew was excellent"

(China)

Verified Review | The flight from Paris CDG to Doha started with a visit to a small lounge run by AF and it was far from the lounge that I expected - they provided croissant but even no butter and no excuse. On the flight however it was excellent. My seat is fitted with a new type armrest that has a vertical drawer for a bottle of water. The service by the crew was excellent and attentive. The meal is quite substantial for a morning flight, with interesting Arabian items and huge portion for the main course. Even a morning flight, we were given an overnight kit by Armani. That's why Qatar is a 5-star airline by all accounts. On time arrival.
AircraftA340-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCDG to DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the most wonderful experience"

(United States)

Verified Review | Islamabad to Washington via Doha. I had the most wonderful experience flying on Qatar Airways. Being a Privilege club member for years, it just amazes me of how innovative they are in terms of going above and beyond in customer satisfaction! I want to especially point out in regards to the a young flight attendant during my sector from DOH-IAD, who deserves all the praise for making my trip just memorable!
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteISB to IAD via DOH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"on the ground words escape me"

(United Arab Emirates)

I have been flying with Qatar a number of times and have always given positive feedback especially when their flight service is superb. But when things go wrong they go very wrong. Recent trip DXB to SYD, we missed our connection in Doha as we were late to the gate and got lost changing gates. We were informed we would need to pay a very large sum of money to move to the next flight although we are premium and the class ticket was the exact same. It was this or cancel the holiday and pay for a flight back to Dubai until then they refused to release our bags - we paid the large amount and paid for hotels. On the return leg I requested the cabin crew to make the bed, I had my phone charging in the side panel. I slept and on awaking I went to take my phone to find it down the side of the bed. To my horror it was crushed to peices, I can only assume that when making the bed it was moved and the seat moved to create the bed so crushing it, the seat was not moved in any way before or after. CSD apologised prefusily, gave me her bosses email. Arrived in Doha, and connection missed to DWC as flight was late and parked on remote stand, told another 8 hours wait. I am told not their fault, well whose is it then? I followed up these issues with emails and received two emails from a customer care rep saying we are sorry blah blah, no offer to replace the phone at least, it is not their fault, no offer to look into fight connections issues, no reply from any of the exec team. I will never set foot on them again. The customer care is appaling and reply with copy and paste answers so do not waste your time. In the air fantastic, on the ground words escape me.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDXB to SYD via DXB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"good as always"

(China)

A good flight and well-managed from Dubai to Doha with Qatar Airways. The flight suffered a slight delay at Dubai airport due to traffic but the pilot managed to catch up time. Staff still managed to serve drinks and a hot snack during the half hour flight. Qatar is good as always.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a first class flight"

(China)

Verified Review | This flight from Doha to Hong Kong took off from the Middle East at the awkward time of 3.30 am. On boarding the nice stewardess greeted me and hung my jacket. After taking off it was meal time, and I was given the option of eating on awakening. The seat was comfortable, and the breakfast was good though the congee that I took as Main is not Chinese style. Throughout the flight and service are smooth and comfortable. And this after relaxing at the beautiful lounge at Doha airport. A first class flight.
AircraftA343
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDOH to HKG
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"missed our connections"

(United Kingdom)

Verified Review | I've flown Qatar Airways several times before and always loved the in-flight service and the food. However, never before did anything go wrong. Business class trip to Oman, and on departure from Heathrow they held the plane for an hour and a half for late arriving passengers (so announced the pilot to the passengers). Didn't make any time up in the air, and on landing at Doha it meant half the plane missed our connections, including me, which meant being stranded in Qatar for a night. Qatar Airways insisted I stay in the airline-owned hotel a shuttle bus ride away from the airport, despite my request to stay in the airport hotel. I got no sleep due to the noise and 4am wake up call, and they charged me USD$21 for an hour of Internet access. Missed my morning of meetings in Oman due to the rescheduled flight. The shocking thing is that on return no one cared an ounce about the fact their decision to hold the plane in London - not weather or mechanical. I asked for compensation for the $21 I had to spend on their hotel's Internet and was refused. True customer service shows through when things go badly and Qatar failed in this case. In short, inflight service is definitely one of the best airlines in the world. But if anything goes wrong with your trip, you do not want to be flying Qatar.
AircraftA380 / A320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to MCT via DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"big bonus is new airport in Doha"

(United Kingdom)

Verified Review | Manchester to Phuket return via Doha. A330 from MAN to DOH cramped and tired IFE which lacked touch screen. The controls are fiddly and I did not bother with. Food was okay but had better DOH to HKT on Boeing 777, more space and thus more comfortable. IFE was more modern and had touchscreen but prefer Emirates IFE. Love flying on the A380, lots of room and very quiet in the cabin. IFE again more modern and similar to the Boeing 777. Last sector DOH to MAN again on A330, same as the outward leg. Crew on all legs were efficient but some were not overly friendly. The big bonus now with Qatar Airways is the new airport in Doha which is a huge improvement over the old one
AircraftA330 / Boeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMAN to HKT via DOH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"recognised for their efforts"

(United Kingdom)

I traveled with Qatar on 1st April from Hanoi to Doha and then Doha to LHR. The crew noticed I was extremely sick and when we briefly landed at Bangkok they called the medics to see to me. Throughout the flight the crew and managers couldn't have been more thoughtful and caring for my needs, they ensured I was hydrated and continually checked on me. When the crew changed over, the manager ensured a handover was completed with the next crew to look after me on the next long flight to Doha. Both crews are a credit to Qatar airline and I hope they are recognised for their efforts, thank you! Best airline I have traveled with!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHAN to LHR via BKK/DOH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"went beyond her duty to help"

(United Kingdom)

My husband and I were flying Qatar Airways from London Heathrow to Durban King Shaka via Doha for the first time since moving to England. We had booked through a travel agent. On March 24 we left with adequate time to get to the airport. Unfortunately, due to the tube strike, traffic on London roads was manic. Needless to say we arrived at the airport when check-in had closed and was informed that we could not board our flight. Our travel agent was unreachable to find an alternate flight and all other airlines were closed or not going to Doha where we were to make our connecting flight. Our hearts sank, thinking that we would not get to reunite with our family for Easter. Then my husband received a call from Qatar Airways help desk where one of the staff who had heard our case somehow found a way to get us onto the flight. She went beyond her duty to help us and for that we are grateful. We will definitely fly Qatar again. The rest of the trip including the return went off hitch free.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to DUR via DOH/JNB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes