Qatar Airways

✅ Verified Review | Manchester to Doha with Qatar Airways. 9am departure - boarding was at 8.15am and the flight left early. Seated in centre seats in a 1-2-1 arrangement. Cabin crew introduced themselves and brought champagne before take off. This flight has a dine on demand service. The crew took my order for lunch and drinks prior to take off. They asked when I wanted it - I said probably later as we had just had breakfast at the airport. They asked me to give them a 15 minute notice on when I wanted the food. Champagne and nuts served after take off. Lunch was soup, followed by an arabic meze. Main course was a spicy chicken dish and finally some ice cream. I declined the cheese course. Great choice of wines, Seating extremely comfortable and versatile. I managed some good quality sleep in the recline mode. The better cabin air atmosphere on the 787 was noticeable. Good selection of inflight entertainment although it took a little while to get used to the remote handset. Interactive flight display but no tail or belly cam. I used the wifi which was seemed to be free for only 15 minutes - easy to log on - and I managed to zap out a couple of emails. On time arrival. The crew allowed all the business class passengers to leave the plane first. Priority lanes at Doha directed us to an arrival lounge where we stopped for comfort break (you could also get refreshments here) then visa on arrival and immigration were at the exit from this lounge. Baggage arrived at the same time as I got to the reclaim belt. I could not fault Qatar Airways in anyway.

✅ Verified Review | We booked a business class flight from Pisa to Auckland via Doha with Qatar Airways for 1 Feb 2017. They have cancelled the flight without even informing us. I only found out when I downloaded their iphone app they have rebooked me on a Doha-Sydney flight. I rang them to ask what has happened and they say the Doha-Auckland flight has been cancelled so I will have to travel to Sydney and pay for the Sydney-Auckland flight. On online forums I can see they have offered free replacement flights to other customers but are now refusing to do this any more. This is against EU aviation law EC261 which states Qatar are liable for rerouting costs when they choose to cancel flights. It also goes against what it states in their own terms and conditions. They are telling me I will have to pay £2000+ to book alternative flights. I have already booked non-refundable connecting flights on other airlines so this decision by Qatar Airways is going to cost me thousands of pounds unless they change their minds. They couldn't care less for their own customers.

✅ Verified Review | We had Qatar Airways business class flights for December 2016 (booked in early May) from Munich to Auckland via Doha, which were also confirmed. In May 2016, we found out that the flights were canceled, allegedly because the route was cancelled due to delivery difficulties of the A350, and thus the Boeing 777-200LR is used on other routes. The German/Polish Qatar Airways Call Center offered generous manner, either to refund our ticket, or to move the trip to February, which is not possible, however, because the lodges are already booked for the tour in New Zealand, and not may be canceled. A flight to Sydney and then a connecting flight to Auckland was declined by Qatar Airways, because obviously the One World partner Qantas no longer operates since 17/05/2016 with Qatar together. Thus, Qatar Airways does not even follow its own conditions of carriage and does not substitute transportation! Such poor service I have not yet seen.

✅ Verified Review | Boston to Hyderabad via Doha on 05/05/2016. When we checked in they allocated seats here and there - how you can have your 6 and 7 years old seat on different seats and not next to the parents. When we boarded, we exchanged the seats, but their allotment of seats was so poor. The flight got delayed for 5 hours due to technical problem and by the time we reached Doha we had missed our connecting flight to Hyderabad. They said we will get Hotel and will be on next flight to Hyderabad. Once we reached Doha Qatar things got changed. They informed me that people who missed Hyderabad Flight will be accommodated on Emirates via Dubai and there were only 2 seats available. We are 4 in a family, luckily my wife was having visa for Qatar. I was forced to leave my wife and kids in Qatar and fly to Hyderabad. Her transfer was handled by the Qatar Airways and promised all 4 Bags will be delivered in Hyderabad. Emirates delivered 2 Bags at my residence, but told us to contact Qatar Airways about the 2 others. Now, after 12 days I am getting the run around. Every day I am following up in Hyderabad Airport.

✅ Verified Review | Melbourne to Munich via Doha with Qatar Airways. Really good price on tickets. Flights between Melbourne and Doha were aboard a B777-300ER. A comfortable plane for long haul flights. Good leg room (and I'm a big guy). Entertainment system was good - plenty of new and old movies to choose from as well as other entertainment. As good as any I've seen (including Emirates). The food was mixed. Return flights were better than outbound and breakfast seemed to be the least favorite. But some great tasting dinners were served for economy class. Service was generally good, but better on return flights. Overall, relaxed, friendly and efficient. Doha airport was a pain due to the transit security screening (which seems pointless), but the airport itself was good. Strangely, I'd like to recommend the Burger King there. Generally found that the Boeing planes were more comfortable than Airbus. Cushioning and leg room were much better on the former. Really liked the amenities packages given on the long haul flights as well.

Denpasar to Copenhagen via Doha on May 16th. Qatar Airways is not what it used to be. Boeing 777-300er with the new seat layout 3x4x3 was a nightmare from Denpasar to Doha. Boeing 787 DOH-CPH was not much better. The food was nothing to write home about with very small portions. However the crew and the service was fantastic on all segments. Transfer in Doha was really smooth and Hamad seemed to be a great airport. My suitcase was broken when arrived to Copenhagen and no compensation was offered. Instead I should contact some company in Copenhagen by phone or email though I live in Sweden. I took my broken bag and went.

✅ Verified Review | Warsaw to Seoul Incheon via Doha with Qatar Airways. A very good airline, didn't expect service like that. Hamad Airport in Doha also very impressive, feels like you in a shopping mall. However the A320 on Warsaw sectors for me was a disaster, no leg room. But Boeing 777 was a completely different thing, a lot of space and legroom was fantastic.

✅ Verified Review | I flew from Shanghai to London Heathrow via Doha with Qatar Airways. Check-in and boarding at PVG was quick and smooth. Aircraft was clean and spacious with 2-2-2 seat configuration in business class, but the seat was not comfy. You could lie flat but lower part of the seat dropped down and legs did not get enough support. I could not sleep well in this seat. FA staff on PVG-DOH flight professional and helpful while DOH-LHR were superb. Food on PVG-DOH looked pretty good but tasted dull. On DOH-LHR, I ordered a light salad with scallops but got octopus served. Transit security check at DOH was messy : no Fast Track at all even though Fast Track was clearly signed. In the terminal, I had to ask twice to find the lounge. Lounge staff seemed tired. In short, it was not up to my expectation of a 5-star airline.

✅ Verified Review | Paris to Kuala Lumpur via Doha, the aircraft was new. Comfortable seats with adequate space. Cabin crew were friendly and helpful. No delays in Paris or Doha. Excellent beverage selections for the long flight. Food was quite delicious but the portions were rather small. Excellent entertainment system but with broken headsets.

✅ Verified Review | Flew Hanoi - Bangkok - Doha - Copenhagen on 13-14 May 2016. All flights on time. Lounge access provided without hesitation for elite card holders. All three boarding cards for me were issued simultaneously at first check-in in Hanoi where staff were professional, supportive, and advisory on seating. Checked in luggage was handled correct and arrived perfectly though transferred twice on the way. All 3 aircrafts tried were in good conditions. FA staff did their level best to please me in the sky though the flights were full and the levels of food and beverage qualities continue to decline a bit. Flight entertainment was more than sufficient. Poor headphones. Amenity kit provided. The space in 787 in economy class is disastrous: the distance from nose-tip to screen of monitor is hardly 20 cm when the seat in front is declined. The bus transfers in Doha continue for many flights (e.g. DOH-CPH) and are very annoying to a 5-star airline. Ticket was not expensive as bought under world campaign 5 months earlier.