Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
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3/10

"I was pleasantly surprised"

(United Kingdom)

Verified Review | I was excited to fly Boeing 787 aircraft from London Heathrow to Male via Doha. My seat was in the middle 3 but the seat felt very narrow with tiny leg room. I am not a large person but when the person in front of me put the seat down 5 minutes after take off, I had no room at all. This leg room was the same on all three flights. On two of these flights I had a tall person sitting behind me and therefore I could not put my seat down and I felt very squashed and unable to watch TV as it was too close to the face. I always pre-order a vegetarian meal and I was pleasantly surprised that I received a different meal on all 3 flights and all 3 were very tasty. As this flight was part of our holiday, I did not have a choice of an airline but if I did, I would not choose to fly them in Economy again.
AircraftBoeing 787 and A330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to MLE via DOH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"seat is spacious"

(United Kingdom)

Verified Review | Flew from Doha to London Heathrow. Qatar Airways Business Class on the A380 is one of the best I have been on. The seat is spacious with plenty of storage. The menu had a very good choice of main meals and also something vegetarian. The bar at the back of Business Class has an airy feel to it. I travelled with my husband and we decided to have the two seats in the middle. He is a terrible traveller but he managed to sleep for 5 hours and felt very refreshed when we got to London. We had a 4-hour layover in Doha and their Business Class lounge is also very good which makes the long flight with stopover much more pleasurable.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDOH to LHR
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Qatar staff are tremendous"

(United Kingdom)

Verified Review | We went back to Qatar Airways after a disappointing flight with Emirates recently and were very happy that we did. Whereas Emirates appear to cut corners in business class, Qatar get this all right. The business lounge at Heathrow is exceptional, great staff, facilities and a superb restaurant with waiter-served gourmet food on offer and a good wine/drinks selection. Boarding was quick and close by. The seats on Q002 to Doha and then onto Denpasar, are 2/2/2 config. If you are not a couple, choose a centre seat, or your window 'partner' will have to climb over you for a toilet visit. The centre seats both have direct aisle access. Seats are not super-wide, but are comfortable and recline fully. The one idea Qatar could take from Emirates is the extra padded seat-base provided, just to make lying down a bit softer if you want to properly sleep. TV screens are big, like Emirates, but unlike Emirates, are high quality/pixelated, so no grainy movies on a huge screen which hurt your eyes. Large choice of movies, mini-series, etc. Qatar staff are tremendous, quite the most eager to please off all airlines I've flown in a long time. Food selection is excellent and served as though in a restaurant, heated and then decanted onto china plates, arranged gourmet style with perfectly heated, fresh bread. Onboard Wifi on both airlines is quite useless but that's a developing technology. The transfer in DOH (to the DPS flight), was a very long walk (15 minutes) but no buses at least and we used the time to stretch our legs. Overall, we'd certainly choose Qatar over Emirates again, even if the fares (which vary considerably) are more expensive to fly with Qatar. We've also seen dates where Qatar is considerably cheaper than Emirates. To sum up, flying with Qatar still feels like 'real' business class.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to DPS via DOH
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"experience was average"

(Brazil)

Verified Review | We have had 2 flights from Sao Paulo to Perth. The first and the longest one, which should be the best experience, was average: Seats were not that comfortable. Besides old-style seats and lack of privacy, I realized that there was a hole (on the back of the seat) when sleeping on my seat 2A. Flight attendants could be more responsive when we pressed the button as well as when we got changed into the pyjamas. They could set up our bed more promptly. Food was very tasty. Poor wine list.
AircraftBoeing 777-200LR, Boeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSAO to PER via DOH
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"introduce quiet zones on your aircraft"

(Finland)

Had a 6½ hr delay leaving Doha, but the Qatar Airways onboard experience with their quality foods and beverages by excellent cabin crew made the flight pleasant. However, this flight was terrorized by a 2-year-old toddler who screamed and cried and shouted nonstop without any attempts from her parents to comfort her nor trying to keep her volumes down. This was an insult to other passengers in Business Class and felt like being at a busy McDonalds for 7½ hrs. May we suggest Qatar Airways to introduce quiet zones on your aircraft for people who want to relax and enjoy a quality experience in peace and quiet? This has happened several times over the years and, unfortunately, on QR as well: some families are simply unable to make the distinction between their homes and public places nor seem to have the capacity to think about others who would like to enjoy their flights - or just take a rest. I don't fly to make friends but I always respect the privacy of my fellow travellers without putting them into such noisy, ugly nor ill-tempered torture, which was the case on QR852 from DOH to KUL this time. QR is a quality airline and I hope they find innovative solutions to this problem in the long run.
AircraftA340-600
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDOH to KUL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"usual high quality product"

(United Arab Emirates)

Verified Review | Flew Qatar Airways from Abu Dhabi to London Heathrow via Doha. Usual high quality product but far from 10/10 perfection, notably departure and arrival into Abu Dhabi. Good points: pristine aircraft and crew, inflight entertainment, excellent timekeeping. As a Silver Privilege card holder I benefit from accessing the upper-deck 'snug' on the A380 at no extra cost. This is at least equivalent to the inflated-price Premium Economy provided by European airlines - excellent. Particularly impressed with Heathrow. On arrival, immigration cleared and bags collected in less than 15 minutes even for a Chinese passport holder. On departure from T4, no queue at check-in - although other airlines appeared to have issues - with ample seating, excellent wifi and refreshment options at High Street prices in the departure lounge, £1 for a Boots' sandwich, a steal. Gripes: in common with other middle east airlines, the continued use of buses at Doha that dump connecting passengers at furthest distance from the departure terminal - minimum 20 minute walk - albeit, for both legs, without a requirement to pass through further security checks(?), continual promotion of complimentary wifi on the aircraft that seldom actually worked and, in any event, is only 'complimentary' for a maximum of 10 minutes during the flight. The inadequacies of AUH are well documented elsewhere. Suffice, with Qatar departures at 0555 and 0645 - the former a B777/A332 - check-in was chaotic with woefully inadequate provision of desks and organization of queues which, fortunately, on this occasion, did not delay departure. This is a daily event so no excuses. On return to AUH, after the interminable taxi to the far end of the airport, thereafter a 30 minute wait for ground services to provide stairs to the obligatory bus and an hour to clear immigration, Accepted airport travails are largely outside the control of the airline. Nonetheless, Qatar surely has the wasta to secure improvement, especially at Doha? AUH may be a lost cause, however. I would lose no sleep were Qatar to switch additional resources to DWC and offer an express coach from Abu Dhabi centres in lieu of serving AUH. Indeed, were the policy pursued I would likely benefit from additional sleep.
AircraftA380, A320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAUH to LHR via DOH
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"product is very predictable"

(Vietnam)

Verified Review | I travelled twice with Qatar Airways on the routing HAN-CPH return – totally 12 sectors from CPH to HAN via DOH and BKK and the same on return. 8 of these were on business, the other 4 on economy. 3 different aircraft all of high quality and maintenance standards: B787, A380, and B777-300. Check-in was handled kindly and smart in CPH, despite I was a bit demanding: I needed to coordinate three check-in’s as I travelled with family members in economy class. Lounge access granted perfectly, even to family. Luggage handled perfectly and arrived on time. All flights on time. This airline is a solid winner and continues to never disappoint me as the product is very predictable. All departures were on time, earlier, or slightly delayed (in two cases). FA onboard in general are among the very best, quickest, devoted, and most kind that I have experienced. For all 8 business class legs predeparture drinks (inc. champagne) was generously offered. This was for CPH, the first time I experienced that pre-departure champagne was being offered in business class. Food and wines were good throughout but food is getting less, lesser options, smaller portions, often only one meat choice. I was given amenity kits on all longhaul sectors and pyjamas on night-flights. The bar in A380 worked well though I’d prefer chairs to sofas – and missed some music or a bit of life. The best lounges were in Doha, but also the ones in Bangkok were good. The third party lounge used in CPH Airport, “Aspire”, disappoints in comparison with those offered in DOH, BKK, and HAN. The biggest faults are the never-ending bus-rides in Doha (at least one bus trip per stopover for me in Doha. Ramadan caused that lounges in Doha were alcohol dry. Onboard long haul flights, I am annoyed by intrusive, repetitive announcements of QR charity support encouragements.
AircraftBoeing 777-300 / 777-200 / 787-8 & A380, -8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHAN to CPH via BKK / DOH
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"way beyond my expectation"

(Philippines)

Manila to Geneva via Doha with Qatar Airways. I was expecting a favorable experience based on reviews I read online. But what I experienced was way beyond my expectation. It was the most pleasurable economy flight I have ever experienced. The the diversified, polite and helpful cabin crew were exceptional. Even their info video for airline safety prior to take off is innovative and refreshing. The food on board was average but still tolerable at the least. Freebies for the little ones including the food tray is exceptional. I would truly consider booking my future flights with this airline and highly recommend it to those who have not flown with them yet.
AircraftBoeing 777-300 / A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMNL to GVA via DOH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"great cabin crew"

(Spain)

Great flights with Qatar, as usual from Bangkok to Barcelona via Doha. First of all, great experience at the check in counter at Bangkok Suvarnabhumi, as my original seat was on the lower deck of the A380, but I requested a seat on the small economy cabin on the upper deck: no problem at all, it was changed in just one minute. Both flights were very decent, great cabin crew and ammenities provided. The only thing worse than expected were the meals, I have had better quality on other airlines which stand, in theory, at lower standards. Excellent overall, and I will always select Qatar Airways if I have the choice.
AircraftA380 and A332
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to BCN via DOH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service was exceptional"

(South Africa)

Johannesburg to Athens via Doha. As always, Qatar Airways service was exceptional and the flight quality very good. I was initially upset that they changed my aircraft from a 787 to a 777, but it turned out that the 777 quality was very good. The food was good, and service exceptional. If there's only one thing I would change, is to add inflight Wi-Fi to the 777.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJNB to ATH via DOH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes