Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2381 reviews
7/10
5 star Skytrax Rating
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6/10

"cabin crew very friendly"

(Qatar)

Verified Review | Amman to Doha. Qatar Airways cabin crew were very friendly, I had my baby with me and they helped putting my carry on and other stuff but for my baby stroller, I gave it to them before boarding and was told I'll take at the plane's door, I waited for 20 minutes after I asked a flight attendant but they didn't bring and said after that I can't take it here. I asked for an alternative one which they usually provide at Hamad airport but they denied they are available and I had to carry my infant with my bag and her bag from the gate till I took the stroller from the belt.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAMM to DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"seats were comfortable"

(Australia)

Verified Review | Flew from Perth to Doha then onto Munich with Qatar Airways. Check-in was good, seats were comfortable but restricted when seat in front was reclined. Disappointed in the food as it was not very tasty, breakfast was not good either, although the Doha to Munich leg the seemed to be fresher. Staff were very good but could have come round mre often with water etc.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePER to MUC via DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"seats were very comfortable "

(Italy)

Verified Review | Venice to Doha. The staff was very friendly, the seats were very comfortable and the check in was very quickly done. However, my flight was disappointing, because there was 2 options for dinner, but when I try to get the filet it was told me that there was no more filet. No live tv, tv serials or wifi on this 5hr 30 mins flight.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVCE to DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"journey above average"

(United Kingdom)

Delhi to Edinburgh via Doha. I chose Qatar Airways as I was very curious about the Dreamliner that Boeing and many people were talking about. I wanted to feel for myself the spacious layout, the more natural cabin pressure closer to the ground, and the larger colour-changing windows. When I boarded the aircraft, there was a little lounge between the business and the economy classes, so it did feel very spacious. The design of the over-head luggage compartments also made it feel more spacious than other aircraft when you standing in the aisle. Were the windows larger? I was not sure - maybe, as I could see the ground from my aisle seat. There was definitely a difference in the cabin pressure - during taking-off and landing, I did not feel any pain in my ears. The leg room was not tight, but somehow I did not feel it was as comfortable as I was imagining. I just felt lack of support on my back and my feet never feel too relaxed. Also, there was a box under the front seat in all A and C seats (I guess it is the same for the other side, too), taking up quite a lot of space. In terms of the service, it was pretty good. One of my stereo earphone jacks in 19H did not work, so the flight attendants changed me to 20D. The food was OK, but far from amazing. I really enjoyed the omelette and chicken sausage on Flight 579 from Delhi to Doha - the omelette, the sausage and the mushrooms were tender, succulent and full of flavours, but the same dish on QR29 from Doha to Edinburgh was oddly very dry, tough and obviously overcooked. The in-flight entertainment was good - there were 35 new movies to choose from, on top of other older movies. They claimed to offer WiFi on board, but I could not connect to it, or even when I was connected, it was not usable (not even to browse the web). There was phone signal on the plane, though, but I did not try to send a text. Personally, I would rate this journey above average, but I did not think it reached my expectation.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to EDI via DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"very nice business class product"

(Switzerland)

Verified Review | Stockholm to Bangkok via Doha. Flying about 3-4 times a year with Qatar Airways (12-16 legs) and still like the airline. Very well trained and polite crew, very good cuisine on board, nice wine selection although the choices of champagnes have declined in quality. Two years ago I was able to drink Pol Roger Rosé Vintage 2006 and now it is Lanson Rosé. Same changes in the variety of food and drinks in the Biz lounge in Doha. Never been my favorite, due to its immense size, it feels more like a train station than a lounge. Another change is the frequency of time changes with Qatar now: My first leg of this trip was changed 4 times back and forward, last time about two weeks before departure date. Inconvenient, because I had a meeting before in Stockholm and had to change my agenda and that of others several times as well. This is not the way you can do business. As a summary still very nice business class product, but losing the advantage to competitors.
AircraftBoeing 787-8 / 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteARN to BKK via DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"have set the bar very high"

(South Africa)

Verified Review | Cape Town to Kathmandu via Doha. Wonderful experience in every way, Qatar demonstrates what a five star airline is. I was connecting from a South African Express domestic trip on a through ticket and landed into Cape Town donestic arrivals with just 30 minutes until my Qatar Airways flight was due to take off. Running through the terminal, I passed QR checkin already with my boarding pass and let them know I had landed. They told me to proceed through security and phoned the gate to let them know to expect me. At the gate I was greeted by cheers from the staff who radioed to confirm that my bag had also made it. Onboard Qatar Airways have an economy product to be proud of. Spacious seating, nice fitting and legroom, very good food (I opted for chicken both for lunch and dinner), good whisky, drinks runs throught the flight, all the latest movies, lovely staff, smooth transit at DOH, generous luggage, miles credited from other one world partners - well done, you have set the bar very high.
AircraftBoeing 777 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCPT to KTM via DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was top notch"

(Malaysia)

Verified Review | Houston to Kuala Lumpur via Doha. Flew Qatar Airways for the first time and was impressed with their product. The overall experience was low stress and helped me manage my anxiety which was incredibly important given that I have a severe fear of flying. Being able to go through the much shorter Business class TSA line, being able to decompress in the lounge prior to boarding and having priority boarding made the lead up to the actual flight a positive one. Onboard the plane, the staff were friendly and service was top notch. Seats were comfortable with plenty of room to stretch out, get up and walk around. Noise cancellation headphones helped drown out the engine and ambient noise which helped my mental state. The PJs and amenity kit were great, providing great comfort and warmth. The overall inflight cabin experience was really great, hats off to really good cabin crews Qatar Airways. Arrival and lay-over at Hamad International Airport was smooth, efficient, and comfortable. I love the Al Mourjan business lounge. Being able to take a shower and decompress from the stress of flying in such a lovely and spacious environment before continuing on my journey was a necessity I didn't realize I needed. Love the shower rooms and the food in either restaurant (there are two in the lounge) was great. Having separate areas was smart and the quiet area is fantastic for catching up on some sleep between flights. Didn't do any shopping at Hamad but they looked like they had quite a lot to offer. The second leg of my journey also went smoothly. Upon arrival being ahead of the main rush was good and my bags were off the belt within the first 10 that arrived. Business class tickets aren't cheap but for the level of service, the quality of the product and the amenities that you get with Qatar Airways, it was money well spent and an experience I will happily pay for again in the future.
AircraftBoeing 777-200LR
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIAH to KUL via DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"nice, efficient and friendly"

(Malaysia)

Verified Review | Kuala Lumpur to Abu Dhabi return with transit in Doha. Overall good experience. The online booking system is very efficient. Keep updating me via smartphone the flight status and baggage information. Multi national cabin crew and they were nice, efficient and friendly on all sectors. Excellent entertainment system, easy to navigate and plenty of choices. Seat is just like a normal economy class nothing extraordinary. The seat pitch is good enough. The only thing that let the whole experience down is the food. Small portion for more than 7 hours flight duration.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKUL to AUH via DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"will definitely fly again"

(United Kingdom)

Manchester to Goa return via Doha. Flew on the Boeing 787 from Manchester to Doha return, an excellent aircraft, plenty of space, good IFE, Crew on both outward and inward journey excellent, food very good, although did not eat on return journey due to not feeling well (slept for 6hrs). I wish Qatar would do away with the narrow bodied A321 on the Doha to Goa leg of the journey - very cramped, economy passengers putting their luggage in lockers above business and on the return journey a screaming/crying child for the whole flight with only a curtain seperating economy from business - the only reason i am not giving 10 out of 10. Crew on all flights were excellent. Lounge in Doha excellent - the best lounge I have been in, the Escape lounge they use in Manchester just about ok, lounge in Goa, well it's just laughable - 1 drink & then either a burger (on it's own no fries) or a mini cheese and tomato pizza. Will definitely fly Qatar Airways again.
AircraftBoeing 787 / A321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAN to GOI via DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"the product was great"

(United Kingdom)

Verified Review | London to Bangkok return via Doha in business class. The lounge at Heathrow was fabulous, nice service and great food. Boarding the A380 was quite quick and easy. Nice business class seat that makes into a nice bed for sleep. The meal served was quite good, but staff service was slow during meal times and forgot wine order twice. IFE with a great choice of films and TV to watch. Transfer in Doha was okay both ways - a slight wait at security screening, and then into lounge. The lounge is visually nice, but the amenities were all overcrowded - couldn't wait for a shower due to the queues and food choice a bit uninspiring. For the price paid, the trip was exceptional value, and apart from some slow staff service, the rest of the product was great. Will use again.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to BKK via DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes