Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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9/10

"an amazing experience"

(United Arab Emirates)

Verified Review | Doha to Bangkok. Taking the opportunity of some promotion (2 for one), we indulged ourselves by flying business class of Qatar Airways between Doha and Bangkok on their A380 and we had an amazing experience. The magic starts at Doha Airport business lounge which is certainly one of a kind for its design and the level of service. The experience continues onboard with the business seats that offer extreme confort and privacy, and a wide choice of entertainment opportunities. The food was simply top notch with great wine selection. To stretch your legs you have the bar which offers a comfortable and relaxing setting. Great and attentive service on top of this. What more can you ask?
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Bangkok
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"brilliant service, quite good food"

(Kuwait)

Verified Review | Kuwait to New York via Doha. Kuwait to Doha was in economy class. I am a Platinum Privilege Club member with well over 2000 Points - which means I fly on Qatar a lot, usually at least 20-30 sectors a year, sometimes more. I had only flown on Economy once before as the other time I had an economy seat they upgraded me. All in all, not bad for a short hop. I was, however, irked just after take off when I asked for a beer and was refused, on the apparent basis that they did not serve alcohol on local Middle East flights. I know that upfront I would have been sipping Champagne by then. Being Ramadan (although a night flight and we were traveling when Ramadan restrictions are lifted), that may have been a problem too, but a colleague at work had the same problem a month or two before when flying to Australia and it was not Ramadan, and refused to fly himself or his family on Qatar again because of that. However, one of the hostesses was extremely good and saved the day by going up front and bringing me back a large paper coffee cup with a decent quantity of beer in it - which I appreciated because I did not want to be insensitive to those around me since in economy anyway and it was Ramadan so fine to have it in a paper cup for all involved - including me, as Qatar ought to be sensitive to my wants too as I am also a paying customer. Although the cabin was modern and clean and the staff brilliant I felt sorry for anyone who would have to fly in such cramped seats internationally. Qatar now have 10 across on the 777, instead of 9. Things improved dramatically when I got to Doha and travelled onto New York. The new A350 is an absolutely beautiful plane to fly on. For business class, much better than the A380, despite no bar. It is more intimate, service is much better (the hosts on the A380 being overstretched with so many to serve) and the plane is so silent and smooth with good air quality you really notice. Brilliant hard product on this plane, brilliant service, quite good food (although Qatar has gone a little down-hill the last 2/3 years on that front - I remember the Beluga Caviar starters I used to get back then), great in flight entertainment, and a good nights sleep after my bed was made up. Their business product puts most others to shame, although I hope they aim back at trying to make it a business class product as good as first again. Flight home from New York was pretty much a mirror image, although the food was really not up to par with what I am used to on Qatar.
AircraftBoeing 777 / A350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKuwait to New York via Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"best experience ever"

(India)

Verified Review | Mumbai to Boston via Doha. Flying with Qatar Airways was the best experience ever. The cabin crew were remarkable and all the entertainment is excellent. I give a 10 on 10 for the best service I got and I will prefer Qatar Airways for international travels. Thank you for your wonderful service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Boston via Doha
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"keeps standard at highest level"

(Poland)

Verified Review | Bangkok to Warsaw via Doha. Qatar Airways keeps standard at the highest level. The seat arrangement is most comfortable among all business classes (1+2+1 for the aircraft I flew) and service reminds of a high class restaurant due to small but important details. Serving drinks in dedicated glassware instead of one uniform glass, food served on china plates instead of plastic trays, engaged and helpful staff, high quality cosmetics (maybe except of Armani sets handed out previously). The bar in A380 helps to relax and and socialize with fellow passengers. Cons: only a few business lounges so outside of Qatar it's difficult to have true Qatar Airways experience before taking off. Taking alcohol off view during Ramadan shouldn't be the case in the international air territory in a plane full of all the races.
AircraftA380 / A330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Warsaw via Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Ticket prices often competitive"

(Netherlands)

Verified Review | Madrid to Singapore via Doha in economy class. Crews professional but robotic. Seats, on-board entertainment and meals are all fine. Wifi expensive and limited. Leased A350 from LATAM on MAD-DOH sector was a step down from Qatar Airways own A350 product and first time that I've been so hot on a flight. Ticket prices and schedules are often competitive, at least for the two ultra-last-minute trips I've purchased this summer. You get what you pay for perhaps, which is just fine, but I don't understand the 5-star hype.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAD to SIN via DOH
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Keep up the excellent work"

(Thailand)

Verified Review | Los Angeles to Bangkok via Doha. This is the first time my husband and I fly with Qatar Airways and we love it - and won't be the last time. My husband is from England and I'm from Thailand. We fly very often out of the country. It was our honeymoon and the flight attendants starting with the ground lady in LA at the counter when we checked in and the crew members treated us so special. They have done a wonderful job. A big thank to all the crew members for making us feel so special with the cake & heart decoration before we landed and during the flight we got pampered. We would fly with Qatar again. Business class is surely such a treat! Keep up the excellent work! We will post the pictures on our social media. Thanks for the memorable experience Qatar Airways.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Bangkok via Doha
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best airline I have flown"

(New Zealand)

Verified Review | I flew on Qatar Airways from Auckland to Heathrow return (via Doha), firstly on the Boeing 787 to Doha then on the A380 to Heathrow. This is the best airline I have flown, and I have travelled the world on many occasions. I was a bit sceptical on the Auckland to Doha journey (this being the longest flight in the world) but I need not have worried, as the time passed quickly thanks to the excellent cabin crew, regularity of good quality meals and beverages and the generous amount of leg room. I was lucky enough to be seated upstairs in Economy on the A380 to Heathrow. My return journey was just as good and I was again lucky enough to have 3 seats to myself on both the Heathrow to Doha flight and Doha to Auckland. Overall Qatar would be the top my list of airlines to fly again with and is definitely value for money.
AircraftBoeing 787 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to London via Doha
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"they are streets ahead"

(United Kingdom)

Verified Review | First time on Qatar Airways from London to Bali via Doha and won't be the last - they are streets ahead with their business product over Emirates and Etihad. The lounge in LHR was top notch with an amazing a la carte service. Onboard the staff were super friendly and attentive with a high class of food. The bar at the back of the plane is great and service again exemplary. The seat was really comfortable - no complaints. On the second leg to DPS on the A330 I was expecting to be disappointed having just been on the A380. I was wrong, the service was even better. Massive smiles, nothing too much trouble, even profuse apologies for the selected red wine being too cold - now that's service. The whole outbound service blew me away. The one niggle is that the Oryx entertainment system lacks in the latest releases - now I feel I am being picky.
AircraftA380 / A330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLondon to Bali via Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"restful and friendly atmosphere"

(Australia)

Verified Review | Melbourne to Athens via Doha. The cabin crew created a restful and friendly atmosphere. A number of children who were restless and tired while boarding quickly settled down when they received their activity packs. I found that the time of the first long leg passed quickly thanks to ambient lighting, attentive service and an entertainment system which worked without any problems. From Doha to Athens the flight attendant allocated to our seat was particularly helpful, responding courteously to special requests about meals and drinks. On both legs the plane was full but remained clean and orderly throughout. Passengers seemed aware of the need to make some variations to the flight path. As I had a window seat I got to see a most impressive snow capped mountain peak below. The minimal amount of time added was amply compensated for by the efficient way the flight crew managed boarding, disembarkation, take off and landing.
AircraftBoeing 777-300 ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Athens via Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"totally a 10/10 flight"

(Thailand)

Verified Review | Bangkok to Frankfurt via Doha. Bangkok ground staff are polite, but during boarding, it was the most chaotic scene. The Boeing 777-300 uses the 3-4-3 configuration. On this flight, the flight attendant serving my section was sub par of what I'm used to at Qatar airways. The food was fantastic. The flight to Frankfurt was on a brand new A350, with wide seats a the tail camera. I really like the exterior cameras! The flight attendant who was friends with another flight attendant I met before, and was polite and very friendly. On the return leg from Vienna, 4 counters open with few passengers. This time, the cabin was only 40% full, so I moved rows and had a whole row to myself. The catering from European airports is always good, so my braised beef with potato au gratin was excellent. The flight attendant I met remembered what I wanted and made the service so personalised it was like a first class flight in economy! She is the best flight attendant I've ever met! In the rear galley, I also met a Bhutanese and Moroccan flight attendant who were equally as nice. But the nicest of them all has to be the Cabin Services Director who came to my seat just before landing to say hello, and we exchanged pleasantries. During disembarkation, I asked if I was able to get a photo with the captain. While waiting for the captain to come out of the cockpit, I was able to try out the business class seat and found it superior to Cathay Pacific's product. On the return leg, wifi wasn't working for much of the flight. Overall, it was totally a 10/10 flight, with the minor complaints about the experience at Bangkok airport.
AircraftBoeing 777-300ER / A350-900 / B787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBKK to FRA via DOH
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes